15 ans à aider les entreprises françaises
à choisir le meilleur logiciel
RealGreen
Description de RealGreen
RealGreen est un logiciel pour paysagistes à la pointe du secteur qui répond toujours à l'appel. Conçu par et pour les paysagistes professionnels, le logiciel Service Assistant de RealGreen simplifie les tâches quotidiennes et les activités marketing de votre entreprise, vous donnant ainsi plus de temps pour développer votre entreprise. Disponible à tout moment, sur n'importe quel appareil.
Que vous opériez dans le secteur de l'entretien des pelouses, de l'aménagement paysager ou de l'entretien des arbres, l'éditeur propose des logiciels et des services de marketing adaptés à votre façon de travailler.
Qui utilise RealGreen ?
L'éditeur travaille en partenariat avec des entreprises de toutes tailles : startups, petites entreprises, moyennes et grandes franchises.
RealGreen ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
RealGreen
Alternatives à RealGreen
Avis sur RealGreen
Extremely In-Depth Lawn Program with MANY Features!!!
Commentaires : We are able to keep such detailed history on our customers, and even better that our technicians can even access that in the field with Mobile Live!
Avantages :
This software has so many different "layers" that allow you to do so many things. There are tons of reports, on top of everything else it has to offer. It is a huge time-saver for our company, and I can't imagine we would be able to handle the amount of current customers we have without a program like this. We use so many features in the program as well as extended features (CAW for payments only, Mobile Live, Routing...).
Inconvénients :
We currently still have SA4, so there are no longer any updates. It is also a VERY complicated program to learn, but sooo worth it!! The technicians at Real Green are wonderful at helping you get through any stumbling blocks you may run into.
Réponse de l'équipe de WorkWave
il y a 4 ans
Thank you for the kind words, Carey!
Alternatives envisagées précédemment :
Overly Complicated
Commentaires : Customer support group is excellent. Why the development group can not, or have chosen not to correct the 2 issues that I just addressed, is beyond me.
Avantages :
It is fully integrated, customer management software. What it does well, it does very well. Routing work and allowing us segment out customers for marketing purposes.
Inconvénients :
Vastly over complicated in how it handles customer deposits. Software does not always apply payments to the invoice number that we type in. It will automatically apply payment to the oldest open invoice, which can cause absolute chaos in our accounting and when we communicate with a customer about an open balance and find out that there last several payments have been applied to the wrong invoice. It sews seeds of doubt in customers' minds as to whether we know what we are doing or not, or if we are somehow trying to take advantage of the. It does little to calm their concerns to tell them that our software program assigned their payment to the wrong invoice. It seems pretty straight forward fix to us. If we type in an invoice number for the payment to be assigned to, assign it there, every time.
Réponse de l'équipe de WorkWave
il y a 4 ans
Thank you for the review, Larry! If you're using SA4, your comment on deposits and payments is true. However, SA5 is vastly improved in that area. You can apply payments to specific invoices and services, eliminating any doubt in your customers' minds as to the validity of your accounting and setting your own mind at ease, that everything is as it should be. Contact us for a no-obligation SA5 consultation!
Scammers
Commentaires : I became a customer with We’re green August 2022. I looked forward to us having a great company relationship. However, it was exactly the opposite. To start, learning the software took up a huge amount of office-time. I was willing to bear with the process, as I thought it was going to lessen our workload, once all the systems were in place. They have a year-end renewal process. This is where the users are to call-in and schedule an appointment at the end of the year. Realgreen then puts you on the schedule to renew your customer list for the next year. I signed up too late. (I was snowed under, learning and getting through the software glitches.)Consequently, they couldn’t get me on the renewal schedule until JANUARY 25th!! So now, I’m behind on 2023 invoicing of customers. We purchased invoices and wrote them out for January. (As we did before our purchase). Software was still glitchy, for February. Wrote out invoices again. Mind you we’re still paying. (This continued the remainder of our contract). We basically paid them while we wrote out invoices. Upon trying to get out of the year contract, they reminded us, interestingly enough, that the CONTRACT is AUTOMATIC RENEWAL. My question is why THE END-YEAR RENEWAL PROCESS ISN’T AUTOMATIC? We were scammed. We paid for a complete year and was never really able to use the software. They don’t care about their customers; they just want you to pay.
Avantages :
The technicians would try to help, but there were times where they were out of the loop and didn’t know how to help. Most of the techs were very kind.
Inconvénients :
The accounting department was responsible to make financial and final decisions on major issues. So when I was told to contact them, the first 2 or 3 times I contacted them, they’d call me back. Lol. After they learned I was having major issues, they stopped returning any of my calls the duration of our time with them.
SA5 Falls a little short for a full service company
Commentaires : The database and customer history is the biggest plus for SA. We have historical data on all of our maintenance customers which makes it super easy to provide maintenance estimates and do contract renewals each year.
Avantages :
I love that it is internet based and I am able to log in anywhere. The functionality is a big improvement over the SA4 version.
Inconvénients :
Reporting is always an issue. For a simple customer list - every time you run the report - you get a different result/number. You clear out the report, start over - and again a different number. It's difficult to provide accurate numbers to your boss when you aren't sure yourself if they are correct. Also - our we are a full service landscape company - and the software cannot handle the landscape division. We need to Create estimates for landscape jobs that will populate each individual plant, flower, tree, shrub, hardscape material, sand, etc.; thousands of different items with pictures of these items too. Unfortunately - SA cannot handle this amount of customization - so we need to use multiple software programs in our company instead of one. One of the BIGGEST nightmares with SA - is that it doesn't play well with QuickBooks. Almost everyone in our industry uses QuickBooks - and it is the biggest pain in the butt - and I mean HUGE that SA doesn't integrate with QuickBooks. In fact - we are actually researching other software programs that will address all of these issues I have listed. Logging time in twice (once in QuickBooks and once in SA), payments, etc. - it's double duty for a lot of items - which is a big waste of admin time.
Réponse de l'équipe de WorkWave
il y a 4 ans
Thank you for your review. We appreciate your candid observations. To clarifyReporting in SA4 and SA5 is robust and offers users multiple ways of viewing their data using filters. If users save their desired data report parameters to favorites, and generate the report from the saved favorite profile and it will generate the same data each time. SA5 has an internal billing system, which functions much like QuickBooks, and allows users to push their general ledger to QuickBooks to create a P&L.
Loads of Functionality (SA4)
Commentaires : Overall, once you learn it, it can be a very powerful tool. The newest version is a lot more user friendly from what I have heard and read, so this may not be so true with SA5 as it is with SA4. They also offer many additional services such as the automated marketing assistant and customer assistant website, which we also use and find to be great!
Avantages :
- can do many things within their software they have available - tech support is always a delight to deal with - many software "add ons" available to help with your business needs and change how you interact with your customers - webinars and in-person yearly conferences are offered - always coming up with updates and new, innovative products
Inconvénients :
- the software can be complex to learn, especially for new hires and they get hired during the busy season (I realize SA5 will improve this point a lot, but I am only unable to comment on that from a user and trainer point of view at this time) - many reports and such can be easily pulling the wrong information with a simple mistake of not clicking a box, or clicking a box we shouldn't have
Réponse de l'équipe de WorkWave
il y a 4 ans
Thank you for the review! Regarding the point on reports, report parameters can be saved to favorites, so users can run favorite reports without re-entering settings. Because the software is so robust, and users have such a broad array of ways they want to view their data, we tried to accommodate as many different scenarios as possible.
