Notes moyennes

3 avis
  • Note globale 3 / 5
  • Facilité d'utilisation 3.3 / 5
  • Service client 3.7 / 5
  • Fonctionnalités 2.5 / 5
  • Rapport qualité-prix 2 / 5

Informations sur le produit

  • À partir de 29,00 $US/mois
  • Déploiement Cloud, SaaS, web
  • Ressources d'aide Support en horaire de bureau

Informations sur l'éditeur

  • Myeres
  • http://www.myeres.com
  • Fondé en 1999

En savoir plus sur Myeres Online Reservations

Calendar based online reservations for the hotel industry and Template Websites for $399

Spotlight_media_placeholder

Myeres Online Reservations - Fonctionnalités

  • CRM
  • Gestion des promotions
  • Gestion des réservations de chambres
  • Gestion des taux
  • Notes de réservation
  • Réservation d'activités
  • Réservation de tiers
  • Réservations de groupe
  • Support client

Avis les plus utiles sur Myeres Online Reservations

What happened to Customer Serv? I was hung up on by the agent who refused to look up my reservation

Publié le 18/10/2016
Caroline L.
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix

Commentaires: I made 3 reservations via myerres.com. I got a bit concerned when I called the hotel specifically to inquire about my reservation and they didn't have it on file although I had email with confirmation number etc from meres.com. Becoming concerned I then tried to cancel my reservation via their website after logging in (and viewing my reservation) and booking through a more common site such as Hotel.com. Once logged in and attempting to cancel, I got a msg from their website stating it was unable to cancel (with clear script from their website stating I have 24 hrs to cancel before arrival date). I then became concerned and called the number listed on their website. I received the worst customer service experience I have ever encountered. I spoke with a male asking him why I couldn't cancel my reservation and he kept insisting I must be outside of the cancellation window (my travel wasn't for another 3.5 weeks). I asked him to please pull up my 3 reservations and he continued to scream at me at through the phone that I was "outside my cancellation window" and he wouldn't even look up my reservation. He then proceeded to hang up the phone on me and wouldn't answer back once when I attempted to call back. If you want shady service and shitty customer service then book via MyeRes.com. If you expect customer service or at least want the individual on the other end of the phone to at least pull up your reservation then I suggest you go somewhere else. I'm sorry I was just asking for confirmation my reservation and wanted some customer service.

I use this booking engine and website service for a medium size hotel

Publié le 15/11/2017
Utilisateur vérifié
Owner
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: Relatively easy to build rates, promos and specials, load and manage inventory. Support staff is very helpful and friendly. Has an interface with Siteminder.

Inconvénients: Does not interface with Skytouch PMS. Unable to close rates on certain dates if built in the "Basic Rates" category...they must be built in specials or promos.

Great Software and Customer Service

Publié le 20/01/2010
Ryan M.
IT
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Greap product and customer service

Avantages: Easy Company to work with along with Great Website Design. The online Reservations have helped to generate over $300,000 online in sales

Inconvénients: No Cons good system

Lire d'autres avis