Description de ShapeNet

Depuis 2002, ShapeNet propose des solutions SaaS d'entreprise à divers centres de santé et de fitness. Des installations de services de petite à moyenne taille, environnements multisites et chaînes aux centres de bien-être complexes. Une suite complète de solutions technologiques intégrées. De la facturation de vos membres à la vente de produits et de services, en passant par les solutions d'auto-assistance des membres, la planification d'une session de cours/formation en ligne ou via une application de marque du club, le maintien à jour des profils de santé des membres, etc.

Qui utilise ShapeNet ?

Pour les salles de sport avec plus de 500 membres qui vendent des adhésions et ont besoin de gérer la formation personnelle et la facturation.

ShapeNet Logiciel - 1
ShapeNet Logiciel - 2

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Avis sur ShapeNet

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,0
Service client
4,4
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
62%
4
20%
3
12%
2
2%
1
4%
Crystal
Crystal
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ShapeNet Review

5,0 il y a 4 ans

Commentaires : I run my entire business through shape. I absolutely love it!

Avantages :

From the very beginning I was incredibly impressed with all the functionality. It does everything! It's easy to use, and the customer service is the very best across the board. They respond immediately and are so incredibly smart and know how to fix anything I mess up.

Inconvénients :

There is nothing I don't like. Everything is always taken care of.

John
Owner (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best I've found

5,0 il y a 9 mois

Avantages :

The [SENSITIVE CONTENT] is one phone call away. I've worked with a lot of companies for various services and the defining factor in quality and performance across the board is: How involved is the [SENSITIVE CONTENT]. [SENSITIVE CONTENT] Is very involved in the daily decision making and development of Shapenet and it shows. The customer service is great! the staff knows my name and is happy to interact with me about any issue. They are always improving, developing new ways to engage customers. I'm very impressed

Inconvénients :

There are a few (very few) functions that aren't ironed out completely. I have a unique business model where all staff acts as managers (sale, PT, group X, customer management, etc.) in different ways depending on projects they are working on. So building that functionality in the system takes a few extra steps. I also have a large service menu associated with membership and sometimes adding those services onto each membership is labor intensive. However all of these things are totally manageable and I would recommend this service to anyone.

Jennifer
Senior Accountant (Canada)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Horrible Experience and BIG mistake (Owner, couldn't care less)

1,0 il y a 6 ans

Commentaires : Horrible Experience with this company. I'm shocked that they have any clients with an experience like this. I had elected to use this company for all of our . After not meeting the conversion deadlines, as promised ,we decided to not use their services and gave notice. It should be noted that they promised many features on the software that we required but found at the time of conversion that they were available but in the future. To make a long story short, they continued to bill our companies credit card even after notice was given not to. When we emailed the company's Owner regarding our dissatisfaction regarding the service from Shapenet and the unauthorized payments, he basically replied too bad but we never promised. So we were basically was charged for software which was never converted or even used. I would definitely do my research with software companies before you buy because this was a big mistake. The last software we had was great (Aphellion) and used for almost 20 years. Very disappointed.

Inconvénients :

Promises of features that were never installed.

Réponse de l'équipe de ShapeNet

il y a 6 ans

As the owner of ShapeNet, let me take the time to respond and clarify some points. I'm disappointed you had a bad experience with us, but you did demo the product several times and liked it. for the conversion, we clearly stated that we needed info from your team AND your team needed to verify data before you went live. your team refused to do that. after spending over 2 months on the conversion with minimal help from your team, you wanted your money back. I explained what we all agreed to. We all tried to work with you to provide what you needed. I even suggested a compromise where we would split the money you owed us. Based on your specific needs, we had good solutions for you. we wish you the best moving forward. as a reminder, I kept myself available to work thru any issues you wanted to discuss with me. Larry King - CEO

Bob
Person of Interest (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great experience using the system and customer support. Some issues with reports and functions.

4,0 il y a 6 ans

Commentaires : Financial data capture, integration of schedule and facility use,trainer and customer data detail for measuring efficiency and productivity.

Avantages :

System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent.

Inconvénients :

Needs better integration of features to allow easier and quicker data input during busy hours. Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter. Frequently new updates cause problems with current functions. Needs better Beta testing. Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone. Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance. In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time. When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea. The process of submitting a support ticket could be streamed lined.

DORIS
Owner (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ShapeNet Review

5,0 il y a 3 ans

Commentaires : I have been using SHAPE.NET for over 8 years and it is the best club software out by far

Avantages :

The software is easy to use, the [SENSITIVE CONTENT HIDDEN] is very hands-on and he has a fabulous staff, [SENSITIVE CONTENT HIDDEN] is incredible, she always answers the phone when I call, she handles all the problems I have immediately, she is just unbelievable. She makes my shape.net experience very perfect.

Inconvénients :

If theres a problem having to do a support ticket