Qui utilise SAP CRM ?

Des équipes de marketing, de vente et de service client dans toute organisation quelle que soit sa taille.

Description de SAP CRM

Tirez le meilleur parti des relations avec les clients en capitalisant sur la connaissance du client, en améliorant l'efficacité et la rentabilité de première ligne, en optimisant les processus métier critiques au-delà des points de contact avec les clients et en s'adaptant rapidement aux besoins changeants des clients.

Informations sur SAP CRM

SAP

http://www.sap.com

Fondé en 1972

Prix de SAP CRM

SAP CRM n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de SAP CRM est disponible à partir de 58,00 $US/mois.

À partir de

58,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Documentation

Ressources d'aide

En ligne

SAP CRM - Fonctionnalités

Logiciels de CRM
Accès mobile
Devis et offres
Gestion des tâches
Gestion du territoire
Intégration des médias sociaux
Intégration du chat interne
Intégration du marketing automation
Lead scoring
Segmentation
Stockage de documents
Système de calendrier et de rappel
e-mail marketing
Distribution de leads
Gestion des campagnes
Gestion des pipelines
Lead nurturing
Lead scoring
Outils de prospection
Saisie de leads
Segmentation de leads
Suivi des interactions
Suivi des sources

Avis sur SAP CRM

Afficher 5 avis sur 167

Note globale
4,1/5
Facilité d'utilisation
3,7/5
Service client
4,1/5
Fonctionnalités
4,2/5
Rapport qualité-prix
3,9/5
Iván B.
Gerente de Marketing Digital
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/01/2020

"Description of SAP CCS CRM"

Commentaires: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Avantages: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Inconvénients: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 14/01/2020
Felipe P.
Infrastructure Analyst
Télécommunications, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/11/2019

"Complete CRM, needed for all media and large business"

Commentaires: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Avantages: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Inconvénients: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

  • Provenance de l'utilisateur 
  • Publié le 13/11/2019
Raphael S.
Teller
Services financiers, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 14/06/2020

"Great information manager tool"

Commentaires: Overall i like this product, but i often encounter the bugs i spoke about previously. I would still recommend however as it works effectively and is very easy to use.

Avantages: This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Inconvénients: However, it sometimes bugs. When we change certain info and click save, sometimes the information is not always updated.

  • Provenance de l'utilisateur 
  • Publié le 14/06/2020
Aneesh B.
Consultant
Vente au détail
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3,5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3,5/5
  • Support client
    3,5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 19/06/2015

"An end to end solution with seamless integration capabilities"

Avantages: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Inconvénients: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 19/06/2015
Jose antonio M.
Technicall Support Engineer
Télécommunications, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/07/2019

"SAP CRM is one of the best customer support products"

Avantages: We use this product in our daily task to manage our customer's accounts, we can update, close and archive account, we love this because is really straightforward. You can track all the information provided by doing some adjustments.

Inconvénients: Price, overall it's expensive, so I recommend to keep an eye on the licenses and also keep in mind this as part of the yearly budget.

  • Provenance de l'utilisateur 
  • Publié le 18/07/2019