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SAP Customer Experience

SAP Customer Experience

Description de SAP Customer Experience

Tirez le meilleur parti des relations avec les clients en capitalisant sur la connaissance du client, en améliorant l'efficacité et la rentabilité de première ligne, en optimisant les processus métier critiques au-delà des points de contact avec les clients et en s'adaptant rapidement aux besoins changeants des clients.

Qui utilise SAP Customer Experience ?

Des équipes de marketing, de vente et de service client dans toute organisation quelle que soit sa taille.

SAP Customer Experience Logiciel - 1
SAP Customer Experience Logiciel - 2
SAP Customer Experience Logiciel - 3
SAP Customer Experience Logiciel - 4

SAP Customer Experience ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

SAP Customer Experience

SAP Customer Experience

4,2 (239)
58,00 $US
mois
Version gratuite
Version d'essai gratuite
30
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3,8 (239)
4,0 (239)
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VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
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Service client
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159
40
4,4 (2 141)
4,5 (2 141)
4,3 (2 141)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Outils de collaboration

Avis sur SAP Customer Experience

Note moyenne

Note globale
4,2
Facilité d'utilisation
3,8
Service client
4,1
Fonctionnalités
4,2
Rapport qualité-prix
4,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
47%
4
33%
3
14%
2
3%
1
2%
Thomas
Consultant (France)
Génie mécanique ou industriel, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bon outil de gestion interne

5,0 il y a 3 mois

Avantages :

J’ai apprécié la modularité de l’outil.

Inconvénients :

Je trouve que l’ergonomie de l’outil est perfectible

Arvind Kumar
Arvind Kumar
Solution Architect (R.-U.)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 il y a 4 ans

Avantages :

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Inconvénients :

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Angelica
university Intern (Équateur)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 5 001–10 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

SAP Customer Experience Review: Enhancing Business Success through Seamless Customer Interactions

5,0 il y a 8 mois

Commentaires : In order to manage client interactions and enhance sales procedures, I got the chance to use SAP client Experience during my internship in the university's pharmaceutical product development and research department. The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey. We were able to efficiently streamline our efforts and nurture prospects because to the powerful marketing automation features. Our ability to make data-driven decisions was made possible by the integration of SAP Customer Experience with SAP Analytics Cloud. All things considered, SAP client Experience was extremely important in improving our client engagement methods and raising our sales efficiency.

Avantages :

For companies looking for complete CRM solutions, SAP Customer Experience offers a variety of benefits. A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions. Effective client involvement is made possible by the software's potent marketing automation features, which also include lead nurturing and campaign management. The seamless integration of SAP Customer Experience with other SAP products, including SAP S/4HANA and SAP Analytics Cloud, guarantees a smooth data flow and makes it possible to gain real-time insights for wise decision-making. Furthermore, the platform's flexibility and scalability enable organizations to expand and react to changing client demands.

Inconvénients :

Although SAP Customer Experience has many advantages, there are a few things to bear in mind. The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning. Additionally, small firms with tight budgets can find the software's pricing structure excessive. A severe learning curve has been mentioned by some users, especially when configuring advanced features and customizations. Last but not least, the platform's considerable capabilities can produce a complicated user interface, necessitating appropriate training and continuing support. These restrictions are, however, outweighed by the software's extensive features and scalability, which surpass its short-term drawbacks.

Enrico
Customer Service Manager (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Why SAP Customer Experience Is The Best

5,0 il y a 3 semaines Nouveau

Avantages :

I like the customer experience and customer service features The software comes with contact management and following on customer history is easy too.

Inconvénients :

With SAP Customer Experience, everything has been smooth.

Aneesh
Consultant (Inde)
Vente au détail
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 il y a 9 ans

Avantages :

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Inconvénients :

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.