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Description de Fortis

La plateforme de paiement simplifie le processus de paiement, en créant une expérience transparente pour vous et vos clients. Dans le même temps, la solution protège votre entreprise contre la fraude et fournit les outils et la prise en charge de la conformité aux normes PCI, de la tokenisation et du cryptage P2P. Au fur et à mesure que les clients se développent, la solution évolue. Avec un partenariat avec OmniFund, vous pouvez développer votre entreprise, accepter des paiements comme votre client le souhaite et le faire sans frais généraux ni risque. Avec OmniFund, restez "Hors de portée" et "En conformité" !

Qui utilise Fortis ?

OmniFund est utilisé par les services B2B et B2C, l'industrie, la vente en gros, la construction, le médical, les services financiers et les banques.

Fortis Logiciel - 1

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Fortis

Fortis

4,6 (121)
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VS.
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4,4 (141)
4,2 (141)
4,4 (141)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Fortis

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
24%
3
3%
1
2%
Christopher
Christopher
Servicing Supervisor (É.-U.)
Utilisateur LinkedIn vérifié
Banque, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Omni is very quick to respond, they are very professional and courteous.

5,0 il y a 7 ans

Commentaires : This allows our customers an option to pay online when they preciously didn't have that.

Avantages :

It is very simple to use and easy to navigate. I like the reports that are provided and the notifications that you received when payments are made or rejected.

Inconvénients :

You can't prevent payments from being made to you. So if you no longer have a customers account, you can't provide that information so when a customer tries to make a payment on that account it would advise them they can't accept or to call their company.

Réponse de l'équipe de Fortis

il y a 7 ans

Hello Christopher, Thanks for the review! You are correct that we cannot prevent a customer from making a payment on the hosted payment page as we do not have access to your databases to know a customer¿s status. However, we can work with your team to show you how you can accomplish this from your payment landing page. We will contact you directly to show you how this can be done. Thanks!

Bruce
Owner (É.-U.)
Articles de sport, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It worked good, until it didn't

4,0 l’année dernière

Commentaires : It was great until It wasn't.I was associated with ShopKeep and ShopKeep payments. Shopkeep turned into Lightspeed and ShopKeep payments into FortisPay. They were bought together and nestled with an incentive to use payments combined with POS. Through all this it did what it was supposed to do and pretty well, aside from dozens of PCC compliance nagging when we just complied.

Avantages :

There was nothing to worry about but compliance and paying the bill. The when I sold the business, they got greedy, selfish and kept fees long past the close of business.

Inconvénients :

Now the two star part: I sold my business, cancelled with Lightspeed and was given a final bill. Now 7 months later I am still getting billed for FortisPay monthly service fees. I asked them to refund and they sent me a docusign to cancel the service. I told them I already did as the business owner. They refused to refund, multiple times, "Unfortunately, we will not be able to refund the fees." You would think with zero transactions for 7 months, a company with any sort of moral spine or customer service bone in their DNA would notify such customers and check up and say hey, we wondered why you are no longer processing $200,000 a month, is there anything we can do to help?Now I get to leave a few reviews for them in my disappointment. Mrs. [sensitive content hidden], I am sorry you have a company like this to take advantage of companies they no longer provide a service for. I kid you not, I could put a stop payment on my account and they would probably send me a collection letter after a month. I have seen this in other reviews as well.

Gwen
Patient Benefit Specialist (É.-U.)
, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not easy to learn, difficult if you have a question or problem

3,0 il y a 6 ans

Avantages :

I like the fact that we can process our payments daily. I really don't know the value for the money because I don't know how much we paid for it.

Inconvénients :

Attempted to contact customer service and got no reply. Not easy to learn and no tutorial found. As long as we just need to process payments its okay but anything out of the norm, there is a problem.

Réponse de l'équipe de Fortis

il y a 6 ans

Hello Gwen. Thank you for the feedback. We have attempted to contact you and hope we can resolve your issues soon. We have researched this and cannot find any requests for support through the email, phone or support desk channels and want to make sure you are contacting the correct entities.

Kwame
Snr Business Analyst (R.-U.)
Vétérinaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Omnifund, a simple way to manage your online payment collections

5,0 il y a 6 ans

Commentaires : Our web-based application interfaces with Omnifund through APIs. Customer accounts are managed in our application and recurring credit card payments are set up and managed in Omnifund. Our application and Omnifund works seamlessly together thanks to the efficient Omnifund APIs.

Avantages :

The application is very simple and straight to the point. It allows users to achieve their goal of setting up a customer and collecting payment in few simple steps. User can easily edit a pending transaction and process immediately or add to a batch. The transaction reports are also very detailed displaying all required information about the transaction, and also grouping them under card types; transaction statuses; counts; etc.

Inconvénients :

The application does not allow user to cancel a transaction. A transaction can only be deleted which is not what user may want. When a transaction is deleted, all audit trail is lost which is not appropriate. It is necessary that user has the option to cancel a transaction and the transaction will remain in the transactions log with status of Cancelled. The notes field can also be used to capture the reason for the cancellation. Another issue is where the same transaction amount is refunded to the same customer at short intervals, the logs in Omnifund indicates that both transactions were processed successful but in actual fact only one transaction went through. This causes confusion between mechant and customer as Omnifund records indicates refund as successful but customer never received it.

Jenifer
Accountant (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The customer experience at Omnifund is excellent. They respond quickly to our needs and questions.

5,0 il y a 6 ans

Avantages :

It is user friendly. I like that the account numbers on our system are the same numbers used by Omnifund.

Inconvénients :

I don't like that it shows refunds as a separate transaction. It would be great if you were able to look at a particular transaction and tell if it had been refunded or not. The biggest change I would like to see is that transactions don't get pended but returned. When they pend, you can't see that an attempt was made once it is corrected or deleted. Also, if pended transactions returned, it could be reported as returned and recorded as such through automated processes. A return code could be used that indicates it was pended versus an actual return. For example, X10 could be used after we have received an R10, meaning Omnifund previously reported that the transaction was not authorized so it wasn't processed.

Réponse de l'équipe de Fortis

il y a 6 ans

Hi Jennifer. Thank you for the review and feedback. Some of your wish list is already in the works and some is already available through the APIs. We will be contacting you to go over everything.