Description de mHelpDesk

mHelpDesk est une solution logicielle simple et performante pour gérer votre activité de services de maintenance sur site. De plus, mHelpDesk automatise toutes les étapes, depuis le premier contact client jusqu'au paiement. L'éditeur fournit des outils mobiles et en ligne sans égal en termes de performances, de fiabilité et de fonctionnalité. mHelpDesk réunit tous les meilleurs outils en un progiciel abordable et extrêmement facile à utiliser qui ne nécessite aucun investissement initial important. De plus, une équipe de spécialistes produits se tient à votre disposition pour vous aider à être immédiatement opérationnel.

Qui utilise mHelpDesk ?

mHelpDesk est idéal pour les PME qui ont besoin d'améliorer leur organisation, d'obtenir un accès mobile et de mettre en œuvre un processus de planification et de facturation plus efficace.

mHelpDesk Logiciel - 1 mHelpDesk Logiciel - 2 mHelpDesk Logiciel - 3 mHelpDesk Logiciel - 4 mHelpDesk Logiciel - 5

mHelpDesk ne vous convainc pas tout à fait ?
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Avis sur mHelpDesk

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,3
Service client
4,4
Fonctionnalités
4,0
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
58%
4
25%
3
8%
2
3%
1
6%
Mark
Mark
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Our experience has been extremely positive. No other company would go this far for a customer.

5,0 il y a 5 ans

Commentaires : We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Avantages :

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Inconvénients :

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Réponse de l'équipe de mHelpDesk

il y a 5 ans

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell
Owner (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Field Service Software for any Business to Stay Organized

5,0 il y a 2 ans

Commentaires : Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Avantages :

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Inconvénients :

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

hussein
hussein
seals (Égypte)
Utilisateur LinkedIn vérifié
Production alimentaire, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great program for organizing appointments

4,0 il y a 3 semaines Nouveau

Avantages :

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

Inconvénients :

It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.

Miles
Owner (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Functional and reliable product with ZERO updates

3,0 il y a 2 ans

Commentaires : It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Avantages :

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Inconvénients :

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Manu
Founder (Inde)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Good CRM with many features

5,0 il y a 2 mois Nouveau

Avantages :

Good CRM with many features to completely handle the business

Inconvénients :

Need time to understand how it works, should be more user friendly.