15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de mHelpDesk

mHelpDesk est une solution logicielle simple et performante pour gérer votre activité de services de maintenance sur site. De plus, mHelpDesk automatise toutes les étapes, depuis le premier contact client jusqu'au paiement. L'éditeur fournit des outils mobiles et en ligne sans égal en termes de performances, de fiabilité et de fonctionnalité. mHelpDesk réunit tous les meilleurs outils en un progiciel abordable et extrêmement facile à utiliser qui ne nécessite aucun investissement initial important. De plus, une équipe de spécialistes produits se tient à votre disposition pour vous aider à être immédiatement opérationnel.

Qui utilise mHelpDesk ?

mHelpDesk est idéal pour les PME qui ont besoin d'améliorer leur organisation, d'obtenir un accès mobile et de mettre en œuvre un processus de planification et de facturation plus efficace.

mHelpDesk Logiciel - 1
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mHelpDesk ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

mHelpDesk

mHelpDesk

4,3 (821)
169,00 $US
mois
Version gratuite
Version d'essai gratuite
158
12
4,3 (821)
3,9 (821)
4,4 (821)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
14,00 $US
mois
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203
70
4,1 (6 757)
4,3 (6 757)
4,1 (6 757)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur mHelpDesk

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,3
Service client
4,4
Fonctionnalités
4,0
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
58%
4
25%
3
8%
2
3%
1
6%
Mas Idayu
Mas Idayu
Information Technology Assistant (Malaisie)
Utilisateur LinkedIn vérifié
Pétrole et énergies, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great helpdesk application

5,0 il y a 2 ans

Avantages :

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Inconvénients :

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Darell
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Field Service Software for any Business to Stay Organized

5,0 il y a 4 ans

Commentaires : Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Avantages :

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Inconvénients :

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Yunus Emre
Yunus Emre
Audit Assistant (Pologne)
Utilisateur LinkedIn vérifié
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

User Friendly Tool

4,0 il y a 2 mois

Avantages :

It had User Friendly Interface for the employees. It could be connected via mobile.

Inconvénients :

It was simple to use but not included so much detailed features.

Miles
Owner (É.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Functional and reliable product with ZERO updates

3,0 il y a 4 ans

Commentaires : It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Avantages :

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Inconvénients :

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Streamlined daily tasks and schedule

4,0 le mois dernier Nouveau

Avantages :

Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. It has a user-friendly interface and its scheduling capabilities are efficient enough to enhance our user's overall user experience.

Inconvénients :

Some areas of improvement can be the reporting (need more in-depth offering of analytics and insights), the import/export (we had errors leading to data loss during the process) and the pricing structure (lack of volume discounts).