Pour qui ?

Infor is a provider of POS for the hospitality industry, and we provide solutions for full service restaurants, chain and franchise restaurants, hotels and Managed Food Service organizations.

Notes moyennes

20 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 3.8 / 5
  • Service client 3.6 / 5
  • Fonctionnalités 3.7 / 5
  • Rapport qualité-prix 3.6 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Infor
  • https://www.infor.com/products/point-of-sale
  • Fondé en 1999

En savoir plus sur Infor POS

Infor POS helps operators in hotels, food services, restaurants, and other hospitality organizations control incoming data from multiple revenue centers. Transactions are securely integrated to leading payment platforms, meal plan solutions, and loyalty applications, making for an easy-to-use, operationally versatile solution.

With an intuitive interface, secure transaction processing and a stable cloud architecture, Infor POS can help your organization take the next step in its growth.

Infor POS - Fonctionnalités

  • Accès mobile
  • Carte de fidélité
  • Commande en ligne
  • Gestion de table
  • Gestion des cartes cadeaux
  • Gestion des conseils
  • Gestion des livraisons
  • Gestion des stocks
  • Partage de l'addition
  • Rapports et analyses
  • Vérifications distinctes

Avis les plus utiles sur Infor POS

I expected better

Publié le 31/03/2017
Steven A.
GM
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.

Avantages: i am able to process payments

Inconvénients: the staff behind the service

Outstanding and Quick Response Time

Publié le 04/04/2017
Penny P.
Manager
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.

Avantages: I think its the ease to use and the forever updating and improving of your product.

Inconvénients: I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.

Vivonet /Halo Experience

Publié le 03/04/2017
Ed F.
Multi Service Manager
Hôpitaux et soins de santé, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.

Avantages: Recipe # Matching and searching, Scanning SKU's

Inconvénients: Exporting, No Real Time programming, waiting over midnight to validate.

Review of VIVONET

Publié le 03/04/2017
Nicole B.
Chef GM
Produits alimentaires, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Installation was great the team helped with introduction training and support. On occasion the numbers get jumbled and out of order. I would like for the items in the system to be easier to program at the unit level. Giving the manager ability to make changes day of in the system and reflect day of in the system. Overall satisfied with the equipment and service.

Inconvénients: Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system.

Sodexo / UNE Review for Vivonet POS

Publié le 06/04/2017
Trina G.
Admin. asst.
Comptabilité, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The service was Effective, prompt, and helpful. It's easy to get assistance and most issues are solved and handled quickly. The wait time is very reasonable , and the help line tech's are courteous and knowledgeable.

Avantages: Reliability and ease to the user

Inconvénients: The over ring process, cashiers could easily process a sale transaction and than print the slip and write it up as an over ring to take the cash.

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