Qui utilise Infor POS ?

Infor est un fournisseur de points de vente destiné au secteur de l'hôtellerie qui fournit des solutions pour les restaurants traditionnels, les chaînes de restaurants, les franchises, les hôtels et les organisations de services de restauration.

Description de Infor POS

Infor POS aide les gestionnaires hôteliers, de restauration et d'autres organisations d'hôtellerie à contrôler les données entrantes provenant de plusieurs sources de revenus. Les transactions sont intégrées de manière sécurisée aux principales plateformes de paiement, aux solutions de programmes alimentaires et aux applications de fidélisation pour fournir une solution polyvalente et facile à utiliser.

Grâce à une interface intuitive, au traitement des transactions sécurisé et à une architecture cloud stable, Infor POS peut aider votre entreprise à franchir une nouvelle étape de croissance.

Informations sur Infor POS

Infor

https://www.infor.com/products/point-of-sale

Fondé en 1999

Prix de Infor POS

Infor POS n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Infor POS - Fonctionnalités

Logiciels de caisse pour restaurants
Accès mobile
Carte de fidélité
Commande en ligne
Gestion de table
Gestion des cartes cadeaux
Gestion des conseils
Gestion des livraisons
Gestion des stocks
Partage de l'addition
Rapports et analyses
Vérifications distinctes

Avis sur Infor POS

Afficher 5 avis sur 22

Note globale
3,9/5
Facilité d'utilisation
3,8/5
Service client
3,6/5
Fonctionnalités
3,7/5
Rapport qualité-prix
3,5/5
Penny P.
Manager
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 04/04/2017

"Outstanding and Quick Response Time"

Commentaires: For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.

Avantages: I think its the ease to use and the forever updating and improving of your product.

Inconvénients: I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.

  • Provenance de l'utilisateur 
  • Publié le 04/04/2017
Steven A.
GM
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    1/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 31/03/2017

"I expected better"

Commentaires: during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.

Avantages: i am able to process payments

Inconvénients: the staff behind the service

  • Provenance de l'utilisateur 
  • Publié le 31/03/2017
Shawn A.
owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 28/03/2018

"New changes cause 2 hour wait time if you need any support."

Commentaires: It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail.

Avantages: I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one.

Inconvénients: When you need any customer support it is a 1.5 to 2-hour wait. NEVER have I heard of something like this. We have been a loyal customer with a coffee chain and until 2018 this was not an issue. We have also asked them to incorporate the Ontario tax break. Its been over two weeks and we have logged 18 hours and 42 minutes of wait time to follow up with progress. To date nothing has been fixed so we have to pay the tax out of our price. I'm appalled. We also need them to talk to our gift card company at one of our locations to get cards back on line. Its been 11 days and 9 hours of us holding and they still have not helped get our gift cards integrated. Look into other competitors

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 28/03/2018
Heather W.
Customer Service Manager
Art/artisanat, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 02/04/2020

"A nice, basic POS system"

Commentaires: I think that over all, it does everything you could ask of it. It feels a little simple, and doesn't run like a modern and elevated system, but it gets the job done in an easy enough manner.

Avantages: It has plenty of features that make it an all-encompassing point of sale system. It had everything you need to get the job done.

Inconvénients: It feels a bit dated and basic. It can be a bit complicated to use, and to teach. I wouldn't say it's very user friendly, but it does have a lot of handy aspects.

  • Provenance de l'utilisateur 
  • Publié le 02/04/2020
Ed F.
Multi Service Manager
Hôpitaux et soins de santé, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 03/04/2017

"Vivonet /Halo Experience"

Commentaires: Stable platform but not user friendly for non savvy users. Cashier experience is ok but BOH Item Harmony with Managers has proven to be difficult to understand managing menu items and programming buttons for new users.

Avantages: Recipe # Matching and searching, Scanning SKU's

Inconvénients: Exporting, No Real Time programming, waiting over midnight to validate.

  • Provenance de l'utilisateur 
  • Publié le 03/04/2017