Salesforce Marketing Cloud

Le nouveau CRM de l'entreprise!

Commentaires : Salesforce Cloud est désormais notre nouveau CRM: performance, facile à mettre en place et accessible de partout, c'est la solution que nous cherchions.

Avantages :

Les tableaux de bord dès l'accès à la plateforme sont très clairs et permettent de visualiser rapidement le statut des différents marchés en cours.La fonctionnalité cloud est très pratique et permet à l'ensemble de nos collaborateurs d'accéder à Salesforce.

Inconvénients :

En cas de non connexion à internet, il n'est plus possible d'accéder à Salesforce. Je comprends que ce soit le principe du fonctionnement Cloud mais ceci peut être handicapant pour les commerciaux en déplacement.

Meilleur logiciel du marketing

Avantages :

Ce logiciel est si particulier que j'aime énormément le système automatisé du mail de marketing c'est vraiment magnifique

Inconvénients :

La première j'avais du mal à maîtriser mais aujourd'hui c'est bon je maîtrise c'est facile avec le temps

This tool helps lead creation and marketing analysis

Commentaires : Marketing, customer service, identifying problems, and finding solutions are all key to improving your company. Successfully launching campaigns and promoting products from this vantage point is a huge boon.

Avantages :

The first thing you'll notice is how great the UI is. In all honesty, I have never struggled too much with grasping the system or procedure. The availability of customization options is also excellent.

Inconvénients :

It's on the pricier end of the scale, and getting the complete team up and running is a significant drain on our resources, but other than that, everything seems OK and is the greatest product around.

Incredibly Powerful Cloud-Based Marketing Automation Platform

Commentaires : Using Marketing Cloud, we can simply keep tabs on all of our social media profiles, Facebook updates, and email automation tools. Even if this platform is already a part of our website, it integrates with the services of other companies and applications with relative ease. Despite the fact that Marketing Cloud has an email solution, we continue to rely on Mailchimp to assist with channel management.

Avantages :

It is an extremely adaptable and comprehensive application that provides everything you need to efficiently manage your connections with customers. I liked that I could find out a lot of stuff, like what they were doing online, about the people I was trying to sell to. It gave me a comprehensive understanding of their habits, tastes, and contacts with my company, allowing me to make smarter choices and give superior service. In conclusion, if you're wanting to simplify your sales and marketing operations in a strong and user-friendly method, this CRM system is what you need.

Inconvénients :

It is always frustrating how long it takes for an email activity to load in Journey Builder. Sometimes the platform will indicate that you have been idle even if you have been working on it continuously.

Expensive and cumbersome with little support

Commentaires : Love what the product is capable of doing. But it takes a significant amount of time and money beyond the cost of the product to set it up and maintain it. I am dissatisfied with the representatives of SF who have zero customer service skills and can’t even answer a question when asked. They are rigid and not willing to work with clients to provide solutions. They just want the contract. I will not be renewing with them.

Avantages :

It’s capabilities once it’s configured which takes a significant amount of time and money by hiring outsourced vendors to help set it up. SF offers little or no support and sends links in response to your questions.

Inconvénients :

They sell the product speaking in terms of monthly payments hen switch it to annual payments when you purchase the product. They do what’s in their best interests not the client’s. They sell you products that you don’t need but you won’t figure that out until you learn how to use them and set them up which takes a few months with the help of a consultant that you must pay for separately because it’s nothing included in the price and the products are not intuitive by any means. You will also need at least one employee dedicated to setting it up and maintaining the program. The very consultant that SF recommended that I hire at an extra fee to set up the program told me that I didn’t need six of the accounts that SF insisted I needed. They simply do not care if you ever use the products or are satisfied with the products until it’s time to renew your contracts. There are too many other alternatives from companies that actually care about having a long term relationship who will sell you what you need now and help you build the platform as you grow. SF has no such interest. I will not be renewing with them.