Pour qui ?

Loc8 est une excellente solution pour les petites, moyennes et grandes entreprises de services ayant des techniciens sur le terrain chargés de la maintenance des équipements, installations et infrastructures de leurs clients dans n'importe quel secteur.

Notes moyennes

124 avis
  • Note globale 3.5 / 5
  • Facilité d'utilisation 3.5 / 5
  • Service client 4 / 5
  • Fonctionnalités 3.5 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • À partir de 15,00 $US/mois
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Loc8.com
  • http://www.loc8.com/
  • Fondé en 2011

En savoir plus sur Loc8

Facile à utiliser, intuitif et gratuit, Loc8 fournit un niveau d'expertise indispensable pour les petites entreprises de services. Cette plateforme prête à l'emploi permet à ses utilisateurs de créer/envoyer des devis, de gérer leurs travaux et leurs équipes et d'obtenir des informations financières complètes sur leurs opérations. Grâce aux intégrations intelligentes à Xero et QuickBooks, toutes les factures peuvent être créées, gérées et générées directement depuis un appareil mobile. Avec Loc8, les utilisateurs peuvent également effectuer des paiements par carte de crédit directement sur le terrain et consigner des paiements en espèces.

Loc8 - Fonctionnalités

  • Accès mobile
  • Facturation
  • Gestion des clés et des serrures
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des étalonnages
  • Maintenance prédictive
  • Maintenance préventive
  • Planification
  • Suivi de l'historique des services
  • Suivi des ressources
  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Pointeuse
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Aménagement paysager
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion de la paie
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des tâches
  • Planification des rendez-vous
  • Routage
  • Suivi du temps
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Paiements mobiles
  • Signature électronique
  • Suivi du temps
  • Traitement des paiements
  • Base de données de sous-traitants
  • Compétences
  • Gestion des tâches
  • Suivi des assurances
  • Suivi des heures de travail
  • Suivi des licences
  • Suivi des permis
  • Accès mobile
  • Devis
  • Dispositions des biens
  • Facturation
  • Gestion de la flotte
  • Gestion des expéditions
  • Gestion des stocks
  • Historique du service client
  • Planification
  • Suivi de l'infestation
  • Suivi de l'usage des pesticides
  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des équipements
  • Planification et rendez-vous
  • Routage
  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de clients
  • Commerce et industrie
  • Devis
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Planification
  • Signature électronique
  • Suivi du temps

Avis les plus utiles sur Loc8

I find that loc8 makes too many things too hard, it can be so easy, why isn't it?

Publié le 05/06/2018
Alexandra B.
administration assistant
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
4 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have to use this software to work with a client.

Avantages: I like the drag and drop option. I like the colour code of statues, even though i feel like more colours should be added.

Inconvénients: Unable to add new locations. To add, copy or amend a vendor comment you have to open a whole new small window, why? Unable to highlight tasks and sort by quantity, assets, items... this gets particularly frustrating when there are more than 6 tasks in the job. Also when there are more jobs it gets so hard to amend status or vendor comment to the bottom 3 tasks. Every day template ID has to be added and you are not able to move it to the front, where it belongs, as this is the number one identifier of tasks. Our job requires to know the quantity of jobs in certain statuses. This can get very hard, it would be great to save some statuses to the side bar like with the old version. To enter warranty details, you have to start at 1970! Unable to delete task, everyone makes mistakes! the window to add a new task and makes it hard to identify the correct task. To add pencil notes to a task you have to work with a way too small window, which you are unable to edit or delete after you hit save. After a certain amount of time you are unable to change the status or anything to a task.

Réponse de l'éditeur

envoyé par Loc8.com le 07/06/2018

Hi Alexandra,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are aware of the fact that you are currently required to use a restricted portal of Loc8 as part of your contract with a larger organisation.

If you would like, we could organise a call with one of our Support Team members to present you the actual features and benefits of the Loc8 platform which are dramatically different from what you are currently experiencing with this portal.

Do let us know when you have time for a call, we would be pleased to continue this conversation with you!

Best regards,
The Loc8 Team

Huge cost & time savings, thank goodness CEO said yes

Publié le 17/11/2017
Jon S.
Implementation Director
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Cost reduction, smoother job flow, more consistent delivery of jobs to tradies, tracking jobs, reporting, visibility, fraud reduction. Easy to work with both internal guys on tools and external contractors.

Avantages: Two aspects - (1) there are so many functions that are available in this software to manage the job flow, mapping, time tracking, billing, reporting. Its like you just drop jobs in one end, they get done and a report pops out the other end.
(2) I can give the mobile app to a tradie who is totally useless with technology and they can figure it out pretty easily. No training, no support hassles, just load it up, show them for a couple of minutes what I want and they are out in the field.
This new version is much faster than the old version as well. I think we can expand our business off the back of this software into government contracts and probably have quite a bit of cost reduction. We went through a whole selection process looking at simpro, jobber, even maximo but Loc8 had the best functions. It was important to us if it was made in Oz or at least had a big support team here if needed and Loc8 does.

Inconvénients: The initial data migration was pretty easy, the integration with existing systems works really well. I guess the hardest part was the process for making the decision to migrate from our previous system to this. Its hard to get internal people motivated to make a change for the long term sake of the business. I guess that's the same with all decisions that are a key part of ops.

Réponse de l'éditeur

envoyé par Loc8.com le 03/04/2018

Hi Jon,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy!

Best regards,
The Loc8 Team

A Functional Work Order Manager

Publié le 16/11/2016
Graham B.
Quality Manager
Construction, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
3 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Loc8 can be frustrating due to the fact that work order disappear from the app as soon as they go into 'Completed'. Their should be the option to 'hide' a work order once it's completed. This makes it very difficult for a supervisor to monitor jobs on the road and you have to log on through a third party flash browser app, or take your laptop with you everywhere. The sub-contractor desktop dashboard is not as detailed as the supervisor's desktop dashboard which also makes finding details difficult for them. Does have some good features, but the frustrations out-do the positives unfortunately.

Avantages: It has desktop and mobile apps.

Inconvénients: The mobile app is extremely limited in its capability.

Réponse de l'éditeur

envoyé par Loc8.com le 08/11/2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Graham,

Thank you for taking the time to write a review about our software!
We agree with some of the elements you pinpoint and we are sorry to hear that your Loc8 experience hasn¿t always been smooth. Unfortunately, your company has not yet upgraded to the current Loc8 platform in which the issues you raise have been addressed and the system vastly improved. 

The new Loc8 platform was release in early 2016 and we strongly encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience!

Best regards,
The Loc8 Team

Easier to use than V3. Had a few problems with iPad app. A bit glitchy at times

Publié le 06/04/2018
Utilisateur vérifié
Building Engineer
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: Good for work order management and keeping track of outstanding jobs. It is easy to create a work order either as an administrator or a mobile user.

Inconvénients: The system is designed for field based tech's and is a bit clunky for site based staff. Reporting is very limited. I could do with being able to report based on individual assets but i don't think this is possible. Finding a specific past work order without knowing the number is very difficult.

Réponse de l'éditeur

envoyé par Loc8.com le 09/04/2018

Hi,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are glad to know that you have transitioned from V3 to the new platform and that you are in overall satisfied with it. We are still working on improving the product and we are about the release a whole bunch of exciting new features.

Customer satisfaction is highly important to us so, in the meantime, please don't hesitate to let us know if there is anything we can do to help you improve your Loc8 experience. We could easily get one of our Support team members to call you!

Best regards,
The Loc8 Team

coal face opinion

Publié le 16/11/2016
Gail T.
CALL CENTRE OPERATOR
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I feel that the programme is fragile. It slows down to a crawl sometimes, which is very frustrating when there are people waiting on the line. I find the navigation down the form could be improved, as the scroll bar doesn't work very well.

Inconvénients: When you try to find an address, it shows up and then disappears. You have to then get out of the work order and start again. This happens quite often.
Sometimes, when you are busy, it slows right down.
Sometimes, it will just stop and a window will pop up asking you what you were doing. This is infuriating when you are trying to talk to a tenant and have entered a lot of info, only to find you have to start all over again.
I find I don't trust the programme, I make sure I write everything down and then enter it into the programme after the phone call is over. This is a waste of time, but I find I have lost work so often that I do it as a matter of course
The Description gets lost a lot. I make sure I copy the description every time, because if I don't, that'll be the time that it gets lost.

Réponse de l'éditeur

envoyé par Loc8.com le 08/11/2017

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available!

Hi Gail,

Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback.

We are sorry to hear that you are facing some issues using Loc8 and we will make sure that your account manager and one of our Support staff get in touch with you.

Customer satisfaction is crucial for us and we want to make your Loc8 experience a success!

We will be in touch shortly.

Best regards,
The Loc8 Team

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