Convoso

La meilleure plate-forme facile pour booster la productivité d'une entreprise

Avantages :

C'est rapide, efficace, personnalisable, rentable et facile à utiliser. J'apprécie la mise en page et l'interface conviviale, de plus on a une plus grande visibilité sur les performances de l’équipe et les domaines à améliorer.

Inconvénients :

Il faut améliorer les rapports et l’exportation des données

Great auto-dialer

Avantages :

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Inconvénients :

I honestly can't think of any negatives. It workes perfectly for my needs.

Best-in-class Call Center Dialer

Commentaires : Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Avantages :

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Inconvénients :

The agent-facing dashboard could use further advancement, including more extensive gamification.

OK dialer with lots of issues

Commentaires : Convoso is an ok dialer with a high price tag and a litany of issues that have plagued our call center. Despite their supposed "highest level support", we've encountered problem after problem. The dialer is decent for setting up drip campaigns and workflow automation, and you'll like it if UI is very important to you, but for us it lacks important features such as a true speed to lead report and the ability to block calls from specific states. Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the impacted minutes and usage, despite charging you full price. Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI for months, having to manually log out and log back in, call degradation so severe that agents couldn't make calls, random call centers appearing in our agents' headsets, the dialer being down entirely, and more. While the Convoso team is adept at apologizing, we would advise anyone considering this dialer to have low expectations and prepare for a steady stream of problems. We currently operate with roughly 60 agents on the platform and these issues have prompted us to hold off on moving the bulk of our employees to the platform and has us rethinking our dialer choice.

Avantages :

+ Nice UI and design + Easy to navigate

Inconvénients :

+ Constant issues and bugs one after the next + You're locked into their ecosystem and overpay for DIDs and DID management + Above average cost for the platform as a whole

Great Product!

Avantages :

I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

Inconvénients :

I have not had any negative experiences using Convoso.