Convoso Predictive Dialer

Convoso Predictive Dialer

par Convoso

Qui utilise Convoso Predictive Dialer ?

Convoso convient à toute organisation cherchant à accroître la productivité des ventes et des activités marketing. Les clients de l'éditeur couvrent divers secteurs tels que le rétablissement de crédit, la génération de leads, le crédit hypothécaire, etc.

Description de Convoso Predictive Dialer

Augmentez considérablement les taux de conversion de vos contacts et leads grâce au logiciel pour centres d'appels omnicanal Consovo. L'éditeur associe un numéroteur prédictif optimisé par une logique de réutilisation avancée et des fonctions d'automatisation de la gestion des leads pour permettre aux centres d'appels sortants de transférer plus rapidement un plus grand nombre de leads dans l'entonnoir. De plus, un agent conversationnel optimisé par IA vous permet de transformer les leads les plus anciens en transferts directs. Vous bénéficierez également des services d'un membre dédié de l'équipe Convoso pour vous aider à maîtriser ce système et à suivre rapidement vos résultats. Solution pour 10 agents minimum.

Informations sur Convoso Predictive Dialer

Convoso

http://convoso.com/

Fondé en 2006

Prix de Convoso Predictive Dialer

Convoso Predictive Dialer n'est pas disponible en version gratuite mais propose un essai gratuit.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Convoso Predictive Dialer - Fonctionnalités

Logiciels de numérotation automatique
CRM
Distribution des appels
Enregistrement des appels
Mode d'aperçu (preview dialer)
Mode progressif (progressive dialer)
Numéroteur automatique
Numéroteur prédictif (predictive dialer)
Planification des appels
Scripts d'appel
Conformité FCC
Conformité FTC
Enregistrement des appels
Gestion des contacts
Gestion des leads
ID d'appelant spécifique à une campagne
Planification des rappels
Résultats d'appel
Saisie de leads
Suivi des appels
Transfert d’appel
Automate d'appel
CRM
Centre d'appels entrants
Centre d'appels sortants
Distribution de leads
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Scripts d'appel
Centre d'appel mixte
Centre d'appels entrants
Centre d'appels sortants
Chat en temps réel
Enregistrement des appels
Gestion de la remontée des problèmes
Gestion des campagnes
Gestion des listes d'attente
Journalisation des appels
Mode progressif (progressive dialer)
Numéroteur manuel
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Scripts d'appel
Serveur vocal interactif (SVI)

Avis sur Convoso Predictive Dialer

Afficher 5 avis sur 14

Note globale
4,6/5
Facilité d'utilisation
4,7/5
Service client
4,9/5
Fonctionnalités
4,7/5
Rapport qualité-prix
4,8/5
Utilisateur vérifié
OUTBOUND SALES REPRESENTATIVE
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/05/2019

"A Friendly user software"

Commentaires: I have great experience with convoso.

Avantages: What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Inconvénients: The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Réponse de l'éditeur

envoyé par Convoso le 09/05/2019

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

  • Provenance de l'utilisateur 
  • Publié le 03/05/2019
Imelda C.
Virtual Assistant
13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 12/02/2019

"Contact Center VOIP and dialer for inbound or outbound calls"

Avantages: If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

Inconvénients: There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 12/02/2019
Utilisateur vérifié
Chief Technology Officer
Assurance, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 29/11/2018

"This should be your first Dialer!"

Commentaires: We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Avantages: This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Inconvénients: Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Réponse de l'éditeur

envoyé par Convoso le 10/12/2018

We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

  • Provenance de l'utilisateur 
  • Publié le 29/11/2018
Holly D.
Director of Marketing
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/09/2017

"Convoso's system and team are amazing! They take care and consideration of their customers needs "

Commentaires: We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Avantages: I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Inconvénients: There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Réponse de l'éditeur

envoyé par Convoso le 09/11/2017

Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

  • Provenance de l'utilisateur 
  • Publié le 14/09/2017
Utilisateur vérifié
National Account Manager
1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 06/05/2018

"An excellent piece of software that has lead to increased productivity and leads using automation."

Avantages: The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Inconvénients: The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Réponse de l'éditeur

envoyé par Convoso le 14/05/2018

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

  • Provenance de l'utilisateur 
  • Publié le 06/05/2018