RetailEdge

Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used before.

Commentaires : Saves money, makes money, saves time analyzing and ordering products.

Avantages :

Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.

Inconvénients :

Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.

Reliable, full featured and affordable POS

Commentaires : I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues.

Avantages :

This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.

Inconvénients :

It does not integrated with my website database, Magento.

Mostly good, with a few major frustrations.

Commentaires : Ease of checking out customers and keeping track of inventory.

Avantages :

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Inconvénients :

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

The great service I received from [SENSITIVE CONTENT]

Avantages :

keeping track of inventory, faster sales

Inconvénients :

Hard to figure out making reports, easy to change prices

RetailEdge is Essential!

Commentaires : RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process.

Avantages :

I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

Inconvénients :

I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.