Hotelogix

HôtelOgix, La solution idéale!

Commentaires : Tout ce qui concerne la gestion des réservation est assez aisé. Et l'avantage d'être facile à l'utilisation.

Avantages :

L'aisance et la facilité de son utilisation

Inconvénients :

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

Commentaires : Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

Avantages :

On Request, Lot of new features have been developed on based on universal resolutions, As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data, So with help of API, these became possible, as per our requirement HX had supported us with best hospitality support. It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Inconvénients :

we have seen blackout dates with multiple bugs & had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Functionality, Customer Service

Commentaires : This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

Avantages :

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Inconvénients :

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

absolute **SCRAP**

Commentaires : I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points: ~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time! ~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms ~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Avantages :

Nothing

Inconvénients :

all the above that i mentioned and a lot more

One of the best PMS. Software and very supportive team

Commentaires : It was a right decision to take this software and credit goes to my IT. Team

Avantages :

Cloud base and very supportive team specially [SENSITIVE CONTENT]!

Inconvénients :

Very easy to use hence it is cloud base the speed os very good without any interruptions.

Most reliable, very stable and cost efficient PMS today.

Commentaires : Very satisfied.

Avantages :

It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.

Inconvénients :

Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.

Christmas Eve Blocked off the account

Commentaires : Typically good. Except for the issues I had today.

Avantages :

I like the quality of reports that you’re able to receive with the software.

Inconvénients :

My billing is suppose to be directly deducted from my credit card. For some reason hotel logix decided this month they didn’t want to do an automatic withdrawal. The account isn’t even a month past due and they choose to block access, so night audit and checkout for guests could not be completed. I get a call Christmas Eve morning and half to deal with something stupid like this is infuriating. When speaking to my account rep over the phone he laughed at me. I have two hotels which I use this software and may start looking for other software if this is how you are treated.

All in one package of the most user friendly Property Management Software

Commentaires : My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

Avantages :

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Inconvénients :

There is nothing to complain about this software.

Ease of use !

Commentaires : It's good.

Avantages :

Easy to use, and manage, compared to other players in the market.

Inconvénients :

Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager.

Awesome Product!

Avantages :

Support 24/7 provided by Hotelogix, especially [sensitive content hidden] is always supportive in any hour of the day

Inconvénients :

no comment, i have no issue with the system

Simply Awesome

Commentaires : A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

Avantages :

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Inconvénients :

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Great Functionality and Reliable Customer Service

Avantages :

It is readily accessible anywhere since it is a cloud-based software. It has also a user-friendly interface which anyone can easily understand. Customer Service is available 24/7 whenever we have concerns.

Inconvénients :

There are just some reports that are not available in the software.

User friendly software

Commentaires : Overall experience is very good.

Avantages :

Easy to learn and explore, user friendly software. Best part is help support is available 24*7.

Inconvénients :

Happy with the results so far, nothing found as such.

Good Value

Commentaires : Not having any PMS to compare to this, I will say that they are pretty great if you have the patience. It's like going to COSTCO, don't go if you are in a hurry or hungry. 2 years in, we are pretty happy with it, we just had to adjust our wants and needs to the program. I suppose that goes for whatever program you select. If you are a small business, this is a good choice, even with the snags.

Avantages :

Does much more than I need but I am happy it's there if I need it. Customer service is frustrating but they always fix whatever issue you have, if it is fixable. I think this product is probably the best you will find out there for the money and service provided. I shopped a long time before selecting this PMS.

Inconvénients :

The learning curve was brutal, at least for people with absolutely no previous experience. However, my account manager was always egar to help. He was always there for us. Unable to go back and update or correct information after night audit. After night audit you are litteraly locked out of doing anything. We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem. We hate that this system wants to round off. You can't just opt out of the rounding option so when it figures you have a wierd carryover, it automatically adjusts it, causing us problems closing folios sometimes. Unable to provide the customer with a full bill showing room charges, payments etc until checkout and night audit has been completed.

Shakespeare Hotel

Commentaires : I used Logix for several month, its a great hotel management program, but still need to be fixed and added more option.
I discontinued to use it because during few month i understand that i spend more time by using Logix than i do my reservations by excel program.
Main points are these:
1. Logix can't make invoice for several reservations of one group. Means if i would like to get payment from tour agency which sent me 10 customers (10 rooms) i must issue one by one invoice to get a payment. That's a lot of paper work and very confused.
2. I can't understand and follow which reservations been paid and which not, must follow manually.
3. In reports i can't get detail report as i need. Even i can't get specific report for specific dates, for example i need customer list who check in from 1 st of December until 15 of December, so the system show me all customers who use to live between these specific dates.
4. When i add new reservation and during the period of staying our room price change, system of Hotel Logix starting to show strange amounts per night. For example, customer stayed 5 nights for 800$ and 3 nights for 900$, so in the system i got strange amount that customer pay per night: 837.5$ (its not specific as it should be)
5. I can't make an overbooking, for example sometimes we have that customer not arrived, but he paid for the hotel, and i would like to see this reservation in the bottom of table, but night audit not allow this reservation to be in the bottom and i must either delete, either to remove it from the system. (In manual case, i keep reservation in the bottom of the table until customer will arrive) So these the main points which make my decision to not work with Hotel Logix, because even i asked programmers to fix these problems but they was not able to do it.
So, in general, this hotel managment program is very suitable for small hotels which has not over 20 rooms, and receive customers from Walk in or booking websites.
Of course again its depend on the country and conditions of work. Hope my comment will be helpful for you business and you will improve your system

Hotelogix review

Commentaires : GDPR compliance is straight forward, taking of guest ID's is simple. Making temp reservations is easy as is looking up cancelled reservations and previous guests. Doing room splits and having guests pay for another room or part of an Invoice is possible, just takes some learning. Online help is always available and seldom lets you down, unless a night audit has been done. Very capable software.

Avantages :

It is very in-depth, sometimes too detailed. The guest search is particularly good. Every aspect of hospitality is covered. In fact, I have still not learned everything that is available.

Inconvénients :

It is impossible to make changes after a night audit. Really irritating not to be able to extend stays under the same booking reference number. It was difficult to block out dates for 4th Dec and 11th Dec 2021 which are very busy. In the time it takes to block out a cancelled room there is already a new booking. There is a glitch (time lag) between Expedia, Siteminder and Hotelogix but how does one find out who is at fault. Expedia were very keen to penalise us for overbooking.

I've been with Hotelogix since 2015 and have been very pleased with it.

Commentaires : Ease of use, reports and the ability to keep in touch with my business from anywhere in the world!

Avantages :

The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.

Inconvénients :

I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.

Smart desition

Commentaires : It has been great expirience and keep adding more features to it. Keeps improving.

Avantages :

We were looking for a software that would allow us miltiply user, live reports and that be accesable every and we found one that does more than that. One of the biggest plus that has is the support team always available to assist you in reaching you goals. This is one very important tools every business need to have to increase sales and make the operations more efficient.

Inconvénients :

Technical support Generals reports Easy to use

SIMPLE, INTUITIVE, EFFECTIVE

Commentaires : The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Avantages :

What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live. I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS For sure, we will continue to grow together!

Inconvénients :

Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

Wonderful piece of software, created by a service driven team

Commentaires : A very competitive pricing for such a dynamic platform.

Avantages :

The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected.

Inconvénients :

Anything i did not like the team has improved over the last few years (we are with them for many years now)

Royal orchid hotel

Commentaires : Great

Avantages :

Ease of use and onlineI have been using for more than 2 years it is user friendly

Inconvénients :

Profile management Using guest information for multiple property

Partially good

Commentaires : There are 2 or 3 things which worked very well for us. We are unable to make the most of the product due to lack of support from the Account Manager assigned

Avantages :

OTA integration was one the reason we are continuing with Hotelogix

Inconvénients :

Online support works quick. But the Account Manager was slow and sometimes doesn’t respond. Our Accounting software is still not integrated due no respond from the Account Manager.

Beware!!! A trap on the way...

Commentaires : Be really carefully to subscribe it. Try it a lot and make sure it will fit good in your business before buy it.
After this really bad experience I did a big research and I found many pms that works so much better and so easy to use.
They need a improve a lot.

Avantages :

It is really complex with many options and tools.

Inconvénients :

Horrible experience as the sales make me a big pressure to buy the product, I fortunelly didn’t agree with the anual subscription and he said it could be per month afterwords. After payed two months I just figure out it really does not fit in my business and after a big learning curve. After that I decide to quit but in the small words in the contract it says that I must pay 30 days more. I let them know about my bad experience and ask to not pay the third month without sucess. No way to deal with invoices. No options to manage different way of payment ( like splitting in 2 ou 3 times.) and finally nit friendly interface. Good for nerds!

Hotelogix has faulty accounting practices

Commentaires : We signed up with hotelogix in good faith. As time went on it we had to add this service or that. We are a very small company. We paid every invoice as it was sent to us. Seven months in they hit us with thousand dollars of back invoicing for their accounting mistakes. They would not let us space out or break up these charges with out shutting down our services. We paid them though we were in our first year as a small business. We started looking for a new booking engine and integrated with little hotelier in Sept. We alerted hotelogix that we would no longer be using their services. They charged us through automatic withdrawal from our account 2 days prior to invoicing was due for the month of Oct when we were ending services on Sept 30. No contract was ever signed. They are refusing to refund charges by saying there is a 30 day cancellation notice for services. This is not stated in any paper work or email I received from them, it has never been stated on any invoice sent from their company. It's really not the money. I have no issue with paying my bills it's the dishonesty. Back charging for mistakes by their accounting department, refusing to work with a small business in their first year of business, withdrawing funds day early from bank accounts, refusing to refund monies for services not delivered. Scumbag business practices.

An all rounder App

Commentaires : The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

Avantages :

I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Inconvénients :

Nothing negative that i can think of right now.