Wrike

Commentaires: We have been able to get organized and store a ton of information in one place. This has also given us great insight as to what everyone’s workloads are like. Even if not everything is in the program, you can still get a good idea of what they’re up to or have time to work on. It’s a great way to group your tasks and you can create custom dashboards to make it so you see important tasks and what needs to get done at a glance. Despite some of the quirks, I recommend it.

Avantages: For the most part, I really like this product. It has allowed us to easily organize, group and assign projects to our team and really helped us get more organized. I like that it has a nice, simple look with lists. It is easy to create a task and assign it to yourself or someone else, set dates, change priorities, add attachments, links, format text in your task description, and group them into folders. I also like that you can put the same tasks in different locations so, if it applies to 2 different categories, then it can live in both places. It is also great that you can set it up so that certain tasks set their dates according to other task dates.

Inconvénients: There are some features that would really make this a great product and whenever I have contacted support, they basically try to upsell us to a different level plan that still doesn’t solve the problem we’re having. One thing that’s funny is that it will gladly notify you when someone has assigned a task to you... but if you assign a task to someone and they mark it complete... it won’t tell you. It’ll wait until all the sub tasks are complete and then tell you after a certain period of time that you can mark the task complete. This has literally NEVER been useful to me. It also has a funky set up when it comes to grouping related tasks underneath another tasks so you have to play around with a set up that works for you. Lastly, they have a desktop app that they always prompt you to use when you click links to Wrike in other locations like your email. The app was just another thing I had to have open that did not help with my programs and it doesn’t seem to allow you to not receive that notification each time you click a Wrike link.

Avantages: I choose Wrike specifically for the ability to submit project requests. 99% of our projects have to go through some sort of compliance approval, and auditing through a bunch of emails and folders that hopefully had everything was a recipe for disaster. Wrike allows us to have reporting and automatically assign tasks It's incredibly, almost overwhelmingly customizable, so I can have my own workflows to manage website issues while print projects can have their own process, etc, and these templates are automatically assigned, filled out, and dated when the requester fills out the form. The dashboards are nice so you can customize how you want to view your projects, and you can also monitor your team's projects to make sure everything is moving along, and easily step in and request help. Another pro is the collaborator user role, so coworkers not in our department can track, comment, and answer questions within tasks without seeing the other projects, and all of their communication is attached to the project and on record for everyone, including compliance, and not just trapped in one person's email.

Inconvénients: Set up is daunting. Although we paid for someone to help us set up the process, we quickly realized that their orientation instructions weren't suited for our situation at all, so it took a few weeks for us to get everything into place. And I don't think our situation was particularly unusual, we're an in-house marketing department that needed to accept tickets. While Wrike is really good about constantly releasing updates, there are some common sense things that have yet to be ironed out, for example, someone requesting a project can set a due date in the past.