Qui utilise Emma ?

Conçue pour les équipes marketing des entreprises de toutes tailles, Emma propose des versions sur mesure pour les agences, les universités et les franchises.

Description de Emma

La plateforme d'e-mail marketing d'Emma permet aux équipes de toutes tailles de collaborer à la création de magnifiques campagnes entre départements ou sites, tout en offrant une expérience de marque transparente qui augmente l'engagement et génère plus de revenus à partir de l'e-mail. Sa conception de produits orientée équipe, ses intégrations puissantes et ses services professionnels primés permettent aux spécialistes du marketing de donner le meilleur d'eux-mêmes.

Informations sur Emma

Emma

http://www.myemma.com

Fondé en 2003

Prix de Emma

Emma est disponible à partir de 89,00 $US/mois. Emma n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de Emma ci-dessous.

À partir de

89,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Emma - Fonctionnalités

Logiciels d'email marketing
Bibliothèque d'images
Campagnes de drip marketing
Conformité CAN SPAM
Contenu dynamique
E-mail découlant d'un événement
E-mails optimisés pour format mobile
Enquêtes clients
Gestion de la liste de diffusion
Gestion des abonnés
Gestion des modèles
Pages de renvoi et formulaires web
Rapports et analyses
Répondeurs automatiques
Tests A/B
Éditeur d'e-mail WYSIWYG

Avis sur Emma

Afficher 5 avis sur 115

Note globale
4.2/5
Facilité d'utilisation
4.2/5
Service client
4.2/5
Fonctionnalités
3.9/5
Rapport qualité-prix
4/5
Jessica G.
Designer
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 30/09/2019

"I loved my experience"

Commentaires: It was so easy to use and the customer service helped with any issues.

Avantages: I loved so many things about using Emma. If I didn't like something I would be able to reach out to customer service and receive a quick response.

Inconvénients: I didn't like how you couldn't change the background or how the templates weren't always working the way you wanted them to.

  • Provenance de l'utilisateur 
  • Publié le 30/09/2019
Utilisateur vérifié
Marketing Communications Manager
Services aux consommateurs, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 24/06/2019

"Great ESP for Enterprise Level"

Commentaires: Great. No complaints. System works as advertised, allows us to use more advance features and integrations and the always available call in customer service is very helpful when needed.

Avantages: I currently use this to manager multiple brands as sub-accounts under a single primary account. The interface is intuitive, once you get used to it the builder is more powerful that others out there, and I really enjoy the way segmenting works. Automation is a breeze and multivariate testing works really well and is clear to see campaign specific winners.

Inconvénients: The only real item on my wish list would be the ability to build a segment on the review and send tab instead of actually building a segment, saving it and then going through the process of sending your campaign and selecting the segment then. Would be nice to build segments on the fly based on previous campaigns etc.

  • Provenance de l'utilisateur 
  • Publié le 24/06/2019
Eve K.
CEO
Production audiovisuelle, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/03/2020

"The designer really made hte newlsetter fantastic, but the prices were high comared"

Commentaires: The customer service is excellent and the person on the phone really spoke to me and understood the ramififcations of the newsletter I was building. It was perfect.

Avantages: The designer integrated my design that I had hired someone else to create into the software or the program so it looked very professional and really blew me away. It was a great product if I could afford the requirements of having a physical address (I was affraid to use my home address) and putting in the software.

Inconvénients: The price was too high for me at the time.

  • Provenance de l'utilisateur 
  • Publié le 17/03/2020
Karen E.
Administrator
Production audiovisuelle, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 03/12/2019

"Emma works for you "

Commentaires: We have enjoyed Emma but we sometimes go to other things because we want to add audio — Emma cannot support audio. That’s one of our wheelhouses so we like to show that off, not just our video.

Avantages: Emma has a very robust format and capability. It allows us to post video change design formats and use our original work.

Inconvénients: It is no so user friendly. Takes lots of tome to introduce new users. Complex compared to other tools we use. And more costly.

  • Provenance de l'utilisateur 
  • Publié le 03/12/2019
Karl T.
Director of Marketing
13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/11/2017

"Be Cautious of Choosing Emma"

Commentaires: Very bad company to do business with.

Avantages: Emma email provide very aesthetically pleasing emails while being user friendly. This this product is competitive with other basic email marketing SAAS products such as Constant Contact and Mail Chimp.

Inconvénients: Don't let their sales staff fool you on their upgraded packages. This is a very basic easy to use email service, that's it. Their upgraded packages which claim to add advanced features and automation don't hold a candle to a true email automation SAAS product such as Infusionsoft etc. Their sales account reps make big claims on the capability of the features but when actually using them, the workarounds that you will need to do are tedious. We have been using Emma for many years because of the attractive email layouts and ease of use. When we saw the promises the upgraded tools promised we were very excited. Unfortunately after really diving in, we found that the tools were not capable of effectively executing the processes and automation sequences that we needed. We signed a one year contract on the upgrade and as LONG time customers were reminded of that when asking to be dropped back to our old package. Because of this, we will be cancelling our entire account when the upgraded package expires. It's unfortunate, as we would have continued to be customers for many years to come. It's definitely not worth the price, and I would not recommend doing business with Emma.

Réponse de l'éditeur

envoyé par Cliff le 08/11/2017

I'm very sorry to hear about your experience with Emma, and thank you for sharing such honest feedback so we can address your concerns. I'm Cliff Corr, Director of Customer Success at Emma and it's very important to me to understand where we could have provided you with a better product and service experience. That way, I can involve the necessary teams to ensure we make changes to better meet your expectations and business needs. If the training you received wasn’t helpful, I'd love to dig into why and ensure we address that on all future trainings. I will reach out to you directly to set up a time to discuss. Thanks again for this feedback.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/11/2017