WRS Health

This is a great EMR system. This has helped our office run smooth and efficient

Commentaires : The best thing about this vendor is working on the program and discovering that if they would add this particular feature it would make your job more efficient. You send the vendor your suggestions and the next thing you know the feature has been added. The only con that we have found is that the vendor needs to add more interfacing with the national labs.

Commentaires : My practice is called Rheumatology Associates of South Florida. I see 12 to 16 patients daily. I offer non-interventional pain management, including conservative measures to control pain, pain Rxs, muscle relaxants, and injections. I evaluated several EMRs, including Epic and eClinicalWorks, before choosing WRS Health EMR. I learned about WRS Health EMR via a referral and I’ve been very pleased since. WRS Health acommodated all of our requests to modify the template to suit my needs. The template is above any others that I’ve looked at. WRS Health is willing to alter things if you have suggestions. For my practice, the Physical Examination is key. I was able to include joint anatomy, muscle anatomy and service anatomy (drawings) to the Physical Exam. This is unique to the system. The template I have is very complete. I needed my neurological template to have a motor responses and a sensory component. I can modify my templates on the spot, and having that freedom is great. I can add any components under a category to my template. For instance, for muscular skeletal for head and neck, spine, pelvis, etc., I can open up the window and add different parts. For head and neck, I can add if there are trigger points. I can also add certain tests and discuss the post elements. WRS Health Billing Team was very instrumental in speeding up my reimbursement. We previously relied on paper drops and mail. Now, when we code, we get guidance as to whether we are under-billing or over-billing. This is very beneficial. I can do the claims smoothly. When I see the patient, I submit the codes into the system on the procedure and system template. My staff pulls it up and they view that the form is populated. They ascertain that it is correct. They scrub the claim and submit it. I’m getting paid much more rapidly. My claim denials places us in the top 1%, which is above the national practice average. WRS Health EMR e-prescribing helps patients get their medications quickly and has also helped me to attest for Meaningful Use government incentives. When I e-prescribe, that information is recorded. I’ve already been the recipient of the first MU payment. WRS Health EMR Appointment Reminders and Scheduling as well as WRS Health Fax Queue enable my staff to be more efficient. The Fax Queue also helps us keep a record of faxes that have been sent. Finally, WRS Health EMR is comprehensive and it is very easy to use. The WRS Health staff responds very quickly. I’m very pleased with the service.

Basic EMR - easy to use compared to some others

Avantages :

Overall it's fairly easy to use compared to other EMRs: NextGen, MicroMD, Digichart

Inconvénients :

#1 No up-to-date online self-training info and not easy to get to someone to ask a question. #2 As with ALL the EHR's I've used - there's the usual not-fully functional lab interface --- this is VERY hard for any practice to get to work 100% as you practically need a full time IT person working on it. #3 Email & Patient portal need to be more user friendly and functional. #4 Should be able to get into a chart from all Tasking, email, labs, etc - you have to close out of one are and open another, then reopen what you closed - takes a lot of time. Need "Page UP and Page DOWN" buttons to maneuver more quickly on the templates. Need more individual functionality (e.g. my phrases, individual email from the portal) for practices that have multiple users. Need to be able to ERROR notes made in ERROR.

Very Happy With WRS Health EMR

Commentaires : I have been working at Dr. Dan Vatev's practice for eleven years and changing to EMR with WRS Health is the best decision he's ever made! We started with WRS Health in October 2013, and we began seeing improvements in our workflow immediately. Once you start with WRS Health, you don't need to look any further for an EMR. We have two locations, and WRS has helped our practices function with ease. Rather than having to pull charts and medical records, we can go into the system and find everything in one spot. The system also allows the doctors to customize templates. All they have to do is look into the system, see what patients are in the office, and they can tend to them right away. All the information entered at the front desk is at their fingertips immediately. They can refer to the patient's chart and help them instantly, eliminating multiple steps in the typical process. WRS Health's billing system is working really well for us right now. WRS populates the form automatically. In the past, we would send claims to insurance companies and have to wait to be accepted or denied. Now we know what changes need to be made before we send a claim. WRS notifies us right away and tells us what we need to fix before we can proceed. We are currently working between two systems. We were attempting to do reports with our other system, but it was far too complicated. I've been working in the other system since 2006, and instead of making improvements over the years, it seems as though things are becoming more difficult. They were even losing the claims we were submitting! We would call and they would say it was never received. I can't wait to complete the transition to WRS Health. The customer service team at WRS Health is very professional, knowledgeable and courteous. We call them and they get back to us right away. We don't have to wait. Mike Smith is the best. He is so attentive and prompt with his responses! When I send an email, I find that he has replied before I even think to check my email. He follows up after training and calls to check in. Before going live with the WRS Health system I was afraid. I couldn't imagine going live without more training. But the WRS Health team offered to help us right away. Overall, things are running much smoother in the office from the front desk to the appointments with patients. We are very happy with this EMR.

Commentaires : I am the office manager at Family First Medical Clinic in Plaquemine, LA. Dr. Antonio Edwards started his solo family practice in a mobile unit. We built our current facility and moved into it in 2006 and now employ two medical assistants. Although we do see both children and adults, most of our patients are over 45 and experience problems such as COPD, diabetes, and high blood pressure. Dr. Edward used an EHR at his previous practice, and he choose MEDTRON for our clinic. When I arrived, I realized the practice needed a more modern system. We looked at seven EMR systems and talked to three EMR software firms before we selected WRS Health EMR. We wanted a simple, user-friendly EMR since our staff is not very computer savvy. We also wanted a reasonably priced system, and WRS Health EMR was affordable. One of the crucial features that impressed me was that WRS Health EMR allows us to bill electronically, to track payments, follow up, and post payments directly into the patient’s account so that we don’t have to go in and intervene manually. When we did billing in-house we had trouble with the quality of reimbursement. The process wasn’t effective. We implemented WRS Health EHR in Fall 2010 and started using WRS Health Billing Services in Spring 2012. There were previously many outstanding claims. We are very pleased that WRS Health is bringing money into the practice. WRS Health’s e-prescribing makes it very easy for the patients. They ask for a paper Rx, but we tell them that their Rx is already at their pharmacy. Dr. Edwards also treats patients at Baton Rouge General, so a web-based EMR is important. With WRS Health Billing Services, Dr. Edwards takes the sheet that the hospital gives him for the patient, we fax it to WRS Health, and our billing is complete. WRS Health training modules and videos are great. Our staff can watch them if they have questions. If we ever have a problem, the WRS Health Team is responsive. You can go on the website, type in your question or issue, and within 24 hours your ticket gets assigned to someone. Within 48 hours, you have a solution. Finally, certifications were vital in our EMR selection in order to qualify for Meaningful Use. We have applied for and received funds. WRS Health was instrumental in that process. I highly recommend you evaluate WRS. We’re very pleased with our decision.

Commentaires : My practice is called Woman To Woman. I founded it in 1975 in Mt. Vernon, Washington. My credentials are APRN, NCMP. When I signed with Waiting Room Solutions they gave me a lower rate because I am a nurse practitioner. That really made the difference. You can make your own templates. I have an annual visit template and a gynecology only visit template. By using templates I know I’ll end up seeing more patients. When my checks started self posting that saved me three hours of work a day and it also saved my staff work. Patients automatically get an e-mail and phone call to remind them of their appointments. This saves my staff a lot of time. If I need to understand something the WRS team is great at explaining. I send tickets and WRS is always very helpful. The WRS team is wonderful. The webinars are extremely helpful. If I need to understand something, WRS provides instructions, self-guided videos and free webinars. My prior EMR was not helpful. Once they sold the program you were on your own. WRS is 180 degrees out from that. They straightened everything out.

WRS automatic appointment reminder system is a feature that boosts my efficiency. Patients automatically get an e-mail and a phone call to remind them of an appointment. This saves my staff a lot of time from having to spend all day making calls. WRS e-prescribing feature goes the extra mile to help prevent errors and it also enhances the practice’s efficiency. There are fewer errors. It’s so easy. All you have to do is ask the patient their zip code and the system comes up with a list of pharmacies. Then you type the prescription. Good old written prescriptions were hard to read. Now they are legible. If I enter the wrong directions, the program stops you and asks, ‘How many pills?’ If I put the dosage or number of pills the program considers what dosage. I am a member of the clinical faculty of the University of Washington. My students, who are rather computer savvy, were having trouble using my previous EMR as well as EMR systems at other practices where they are being trained. Since I implemented WRS they remark how good this system is and that this is better than what they are using at other health care practices where they are doing their rotations. They love it.

Commentaires : My practice is called Woman To Woman. I founded it in 1975 in Mt. Vernon, Washington. My credentials are APRN, NCMP. When I signed with Waiting Room Solutions they gave me a lower rate because I am a nurse practitioner. That really made the difference. You can make your own templates. I have an annual visit template and a gynecology only visit template. By using templates I know I’ll end up seeing more patients. When my checks started self posting that saved me three hours of work a day and it also saved my staff work. Patients automatically get an e-mail and phone call to remind them of their appointments. This saves my staff a lot of time. If I need to understand something the WRS team is great at explaining. I send tickets and WRS is always very helpful. The WRS team is wonderful. The webinars are extremely helpful. If I need to understand something, WRS provides instructions, self-guided videos and free webinars. My prior EMR was not helpful. Once they sold the program you were on your own. WRS is 180 degrees out from that. They straightened everything out.

WRS automatic appointment reminder system is a feature that boosts my efficiency. Patients automatically get an e-mail and a phone call to remind them of an appointment. This saves my staff a lot of time from having to spend all day making calls. WRS e-prescribing feature goes the extra mile to help prevent errors and it also enhances the practice’s efficiency. There are fewer errors. It’s so easy. All you have to do is ask the patient their zip code and the system comes up with a list of pharmacies. Then you type the prescription. Good old written prescriptions were hard to read. Now they are legible. If I enter the wrong directions, the program stops you and asks, ‘How many pills?’ If I put the dosage or number of pills the program considers what dosage. I am a member of the clinical faculty of the University of Washington. My students, who are rather computer savvy, were having trouble using my previous EMR as well as EMR systems at other practices where they are being trained. Since I implemented WRS they remark how good this system is and that this is better than what they are using at other health care practices where they are doing their rotations. They love it.

Commentaires : I am the owner of Quality Express Clinic Family Practice in Texas. I previously used another EMR and didn’t have a good experience. When I started looking for a new EMR I asked for references from people who were using WRS Health's web-based EMR. Three of my colleagues were using WRS Health EMR, and they were very satisfied. I visited my colleagues’ clinics and viewed how WRS Health EMR works. The system is user-friendly. That’s what I wanted. The previous EMR I used was not user-friendly. It was very complex and time consuming. I wanted very much to cut my time using an EMR so I could devote more time to patients. I really like the speed of WRS Health EMR. I never have to wait any length of time for things to load or download. It’s amazingly fast. The lab interface has also been very helpful. With WRS Health EMR I have the ability to create templates so that the EMR looks the way that I want it to look. I had many billing issues with my previous EMR. WRS Health offers training, so from the beginning, I was sure that billing issues were not going to be a problem. WRS Health provides many choices for training. There is online training on the phone with an expert person in your field. A provider, who works at WRS Health taught me the EMR. A billing expert from WRS Health trained our biller. Our front office person receiving training from a front office staffer. That’s a major plus. There is also self-guided training available online. That is advantageous if you forget something. You also don’t have to call someone and wait for a call back. You can look at the module and learn. WRS Health Team is responsive to all of our questions and they take you through everything. This training experience exceeded the training that we had with our previous EMR. Our practice workflow is smoother with WRS Health EHR. It enables me to concentrate on providing patient care. I don’t have to write things and that saves me a lot of time. WRS Health Family Practice templates are great. I only have to point and click. Instead of being tied up with the medical records and documenting everything, I am free to respond to more questions from patients, and that improves patient care.

Commentaires : Optimal Health Physicians is a 13-year-old integrative internal medicine practice in Rockville, MD. When we started looking for our first EMR, we knew that we needed a way to create an accessible database for the purpose of analyzing treatment and therapies. We were seeking an EMR system that would enable us to gather data about our patient care. We wanted to find out what happens to a patient over a period of time. Most of the EHR systems are created to gather information for the purpose of coding and reimbursement. After evaluating about 12 EMR firms, I choose WRS Health EMR. Our patients can enter their history information in the WRS Health Patient Portal. We can send requests to patients asking them to log in and fill out questionnaires or encouraging them to give us more information about how they are doing between their visits. We are experiencing a closer relationship with patients via WRS Health Patient Portal. Physicians benefit from having a database. With WRS Health EMR I am able to get a 100% download of database files for every single element in the system. WRS Health EHR system is valuable because it will enable us to get the data to inform other physicians about what’s wrong with patients and how you can take care of them, as well as how to communicate with patients so that they are compliant with their medications. WRS Health EMR permits me to export all of my data from their servers. Another advantage of WRS Health EMR is that it is web-based. We want to be able to work from any place, 24/7. WRS Health EMR is cloud-based, so it’s secure. It’s not necessary to back up several servers in order not to lose our patient data. Yet another advantage of WRS Health EMR is that the system offers e-prescribing and connectivity to large laboratories. These features were also on my must-have EMR wish list. In addition, WRS Health EMR system is integrated with Dragon Naturally Speaking, which allows our physicians to dictate information that turns up as text. Finally, our staff is very pleased. WRS Health EMR is a very good system.

Commentaires : We weren’t looking at EMR’s unless they had a patient portal capability and there aren’t that many vendors out there that do. One of the biggest things that attracted us to Waiting Room Solutions was the patient portal because it enables all of our patients to do a lot of things online. Waiting Room Solutions patient portal also offers convenience for patients who need to obtain prescription refills. Patients can go to Walgreens at 7 p.m. If they find out that they need a refill, the pharmacy can send an electronic message authorization. General messaging helps us to respond to patients’ requests. If people are at home and they have a general medical or billing question and we aren’t open they can ask the question. The messaging component allows people to communicate, whether it’s about an appointment, a refill, a billing question or a medical question. At least the question is asked and it will be there whenever we open it. Waiting Room Solutions is extremely user friendly. This system combines electronic records and a lot of sharing of information. It was easy to train the employees and patients. Once they get their user name and password and get logged in its fairly self explanatory to navigate around the website. Patients love Waiting Room Solutions. We hear stories such as, "I’m so glad you have the patient portal because I work nights." "I do shift work." "I’m a flight attendant." Having the ability to access this system 24/7 for these people is very helpful. Not every job is nine to five, so not everyone can call when we are open. Waiting Room Solutions has so many functions. A patient can print a three page summary that has their family history, medical history, surgical history, social history and pharmacy information. They can take that printout to another doctor or to the emergency room. The Waiting Room Solutions team doesn't walk away. They are partners for life.

Commentaires : I am the Office Manager of Express Care. My husband is an NP. When we opened Express Care in Texarkana, TX three years ago we wanted a paperless office. We specialize in urgent care, primary care and occupational medicine. Our motto is, “If you’re sick, we’re quick.” WRS is making us more efficient. WRS helps us treat 30 to 40 patients daily, while providing quality care. We evaluated a few EMR systems. Price was a major consideration because we were opening a new business. We were impressed that WRS is affordable and because it is web-based we can access the system from anywhere and at any time. WRS is also increasing the efficiency of our front desk staffer. The EMR is a time saver. It helps us check patients in and keep track of authorizations. It also informs us what the patient’s copay is and it checks the patient’s insurance eligibility. WRS templates help us get through the day efficiently. For our weight loss patients all we have to do is click on a follow up and use the outline in the templates. WRS templates for medications, new patients, and women’s wellness check-ups are also aiding us in increasing our efficiency while providing documentation, which is crucial. Finally, since this was a new business, being able to bill without worrying was a necessity. WRS Billing Module is very convenient. Our billing company can access WRS Billing Module from their office and our staff can easily view a statement to see what has been billed out. We recommend WRS. It’s a very flexible system and WRS customer service is excellent.

Commentaires : I began NP Health Services, LLC in Toms River, NJ in late 2009. I am an Advanced Practice Nurse as well as a Certified Wound Specialist, providing weekly wound assessment at four different skilled nursing facilities in Ocean County, NJ. I treat about 40 to 60 patients on a weekly basis. I implemented WRS in 2011. I selected WRS because I was very impressed with WRS ease of use, and the fact that the system is web-based and very accessible. It is also very affordable for nurse practitioners. WRS e-prescribing capability is excellent and it enables me to receive a yearly incentive from Medicare for e-prescribing. WRS helped me to achieve this incentive. WRS Notes are also very advantageous. The note is written well, easy to read, and highlights the most important aspects of the physical exam. I treat the same patients weekly. If something arises that I need to change on their chart, WRS allows me to make changes very easily. I don’t have to waste time. WRS allows me to review patients’ medications, and make necessary changes to their medication lists. I can indicate that change in WRS instantly. Finally, WRS training was superb. The Clinical Director, who is a Nurse, is very responsive. If I have a question, I receive an answer immediately. She helped me to use WRS exactly the way I intended and to make the changes to fit my practice. I highly recommend WRS to all providers.

Commentaires : I specialize in chronic care and preventive medicine at my family practice in Maysville, KY. I evaluated several EMRs over a two month period. I was searching for an integrated EMR and practice management system with a billing capability. One of the things that impressed me was that Waiting Room Solutions is easy to use. It’s very intuitive and it is not difficult to learn how to use it. I also like the way that I can customize my Health Maintenance templates. This feature enables me to work more efficiently since I perform many procedures and I do a lot of joint injections. Waiting Room Solutions' Billing Module is excellent. I started using it in April 2012 and I received my Meaningful Use incentive money four months later. That’s incredible. I am providing better preventive care and documenting more efficiently because of Waiting Room Solutions. WRS's web-based EMR also allows me to access patients’ information when I’m home or on vacation, so I don’t have to call the office to have someone pull up the patient’s chart.

WRS helps me to get paid for the numerous wellness and health maintenance exams that I perform. It ensures that I code for the appropriate level of service. Finally, if you are searching for an EMR, I recommend that you evaluate WRS. The
WRS Team provides excellent training. If you have a question, they answer rapidly.

Commentaires : I am a family physician and I have been practicing for 30 years. I've seen some really horrible EMR programs and most of their reports are unreadable. I got a report from a surgeon I know and trust who really liked his. I found out which one it was and contacted Waiting Room Solutions and asked to get a demonstration. The quality of the final report was really important to me. Waiting Room Solutions final report is to the point and it gets everything that is needed on one page. It looks more professional when I send it to referring doctors.

I looked at six EMR companies. Because Waiting Room Solutions was run by a physician it is more physician friendly. Certifications were important as far as getting Meaningful Use and Waiting Room Solutions has them. The system also automatically calls people with reminders so you don’t have to have your staff doing it. I had employees who spent all day making those calls. They do other things now that I have implemented Waiting Room Solutions. I like Waiting Room Solutions patient portal. It gives patients the opportunity to put in their information and fill our review systems questionnaire before they come in. That helps our medical assistants.

Commentaires : Park Medical Center is a family practice that was founded in 1972 in Orange Park, FL. We have 3 physicians and 12 administrative staffers and Medical Assistants who use the EMR. We evaluated several EMR systems before selecting Waiting Room Solutions. We have been using Waiting Room Solutions for three years. One of the beneficial features of Waiting Room Solutions is the Billing Module and its auto-posting. It saves us a considerable amount of time. In fact, in ten minutes we accomplished what previously took an hour. Electronic filing facilitates a daily cash flow instead of on a weekly or twice weekly basis. Having an EMR that is always accessible is a big advantage. This is especially critical if one of our three physicians is on call and is treating a patient that has been seen by the other physician. Waiting Room Solutions e-prescribing capability is also an advantage to the practice and to our patients. Physicians can review medications before prescribing and all medications can be viewed before prescribing. Finally, the flow of the medical information in the EMR enables the Medical Assistant to capture the patient’s medical history.

Highly Recommend WRS Health

Commentaires : My practice is in Miami Florida and I specialize in Neurology. I would recommend WRS Health to other physicians because it's easy to use. I find the system to be helpful and accommodating. The Meaningful Use analysis is wonderful. I am able to seamlessly send all of the required information to obtain the funds. WRS Health EMR e-prescribing is another useful feature as it helps patients get their medications quickly. This feature also allows me to record the prescription information and provide clear evidence for Meaningful Use government incentives. I've noticed significant improvements in work flow and it continues to get better! This cloud based system possesses all of the attributes necessary to ensure efficient work flow. I switched from a different EMR system as it was not user friendly. We were able to move forward quickly with WRS Health. At first, I had no idea how to navigate through the system, but the customer service has been great and helped put us in the right direction.

Serenity Behavioral Health

Commentaires : WRS Health has helped our practice run a lot smoother, and I would definitely recommend this system to other practices. We no longer have to worry about making confirmation calls, and from a scheduling standpoint, this has made things a lot easier. Our patients are able to confirm appointments on their own. We love that! It gives us more time to take care of messages coming through the phone. Everything at the front desk is running a lot smoother. We are currently learning WRS Health's billing system and the process is fluid. I can easily drag and drop information to the system. I really appreciate the customer service team. They have helped me and my coworkers get acclimated with the program. When I have questions, they get back to me very quickly. I really like working with them. They are so supportive!

Great Software

Avantages :

The ability to perform all of the daily workflow in one system.

Inconvénients :

Some difficulty with gettting the HPI to save data despite clicking save.

User-Friendly

Avantages :

This is a very user-friendly Practice Management system. EMR is very easy for Provider to use. The conversion process was very painless. The support we get is great. There is never a time I call customer service that my question is not answered. I have a really great Account Manager that makes sure we are using the system with maximum results with our revenue.

Inconvénients :

Some of the report capabilities are a bit challenging. You may have to run several reports to get what you want.

Great Support, Very Affordable

Commentaires : Web based complete EMR and billing software that is very adaptable to the way you practice. I have been using it for 3 years now and am quite satisfied. Meaningful use functionality is built in. I love their training and support people. Responses are always quick. They are constantly improving the product. It is affordable, a monthly fee. It runs on regular PC's and laptops. like any EMR, it slows you down compared to paper charts. Sometimes there are bugs when they upgrade, but they are fixed quickly.

WRS Health

Commentaires : The only complaint about ease of use happens with all software......it's a pain and takes a while to make it specifically for you. However,: that being said, once you do set it up it's a breeze. With your own templates you can point and click; plus add extra to personalize that patient visit. My office staff loved the scheduler and my biller never complained. I would recommend this EHR to anyone, without hesitation and actually have.

Two years in, and very happy

Avantages :

I spent two months researching EMRs and picked this one as the best one for the price. I have been very happy with it. Their support people are top-notch. It is very customizable. They continue to improve it all the time.

Inconvénients :

I can't generate an INR flowsheet. There is a workaround. Systems that would do this cost a lot more.

Front Office Review

Avantages :

I like that the product is easy to navigate through and simple to input information. I also like that we can upload pictures of our patients.

Inconvénients :

The only issue I have with this product is that sometimes I am not able to find a specialist when I am entering a referral into the referral tab.

WRS: easy and professional

Avantages :

It is very well-organized.

Inconvénients :

Entering injections one at a time, I usually can only put in different injections with the same date, and when new child/teen patients come in, they usually have a long record that I need to input, so it takes a while.

Great program that is easy to use!

Avantages :

The vendor is always looking for feedback to improve the workflow and system.

Inconvénients :

I wish the payment posting had more options for capturing denial remark codes from insurance.