--- description: Zaui : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zaui, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zaui - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réservation](/directory/20032/reservations/software) > [Zaui](/software/74193/zaui-software) # Zaui Canonical: https://www.capterra.fr/software/74193/zaui-software Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/74193/zaui-software?page=2) > Logiciel de réservation et de gestion d'affaire conçu pour augmenter les réservations en ligne et rationaliser les opérations des entreprises de tourisme. > > Conclusion : 58 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zaui ? Logiciel de réservation et de gestion des réservations conçu spécifiquement pour le secteur du tourisme : compagnies de transport et de navette, agences de tourisme et de loisirs, entreprises de location et vendeurs de billets. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 58 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zaui Software - **Entreprise fondée en**: 1999 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, hébreu, italien, japonais, norvégien, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Chine, Danemark, Japon, Mexique, Norvège, Nouvelle-Zélande, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Barcode/Ticket Scanning - Booking Management - CRM - Création d'itinéraires - Création de packages - Devis - Gestion de la communication - Gestion de site web - Gestion des clients - Gestion des données client - Gestion des fournisseurs - Gestion des prix - Gestion des promotions - Gestion des ressources - Gestion des réservations - Intégration GDS et OTA - Intégration comptable - Notes de réservation - Planification - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Support client - Système central de réservation - Traitement des paiements ## Intégrations (15 au total) - Bazaarvoice - CartStack - Fotaflo - FreedomPay - Google Analytics 360 - Google Tag Manager 360 - PayPal - Routific - Smartwaiver - Sojern Traveler Platform - Stripe - Twilio - Windcave - Zapier - authorize.net ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réservation](https://www.capterra.fr/directory/20032/reservations/software) ## Catégories connexes - [Logiciels de réservation](https://www.capterra.fr/directory/20032/reservations/software) - [Logiciels pour tour opérateurs](https://www.capterra.fr/directory/20033/tour-operator/software) - [Logiciels de billetterie](https://www.capterra.fr/directory/30039/ticketing/software) - [Logiciels TMS (Transportation Management System)](https://www.capterra.fr/directory/30820/transportation-management/software) - [Logiciels de gestion de voyages](https://www.capterra.fr/directory/31057/travel-management/software) ## Logiciels similaires 1. [Booqable](https://www.capterra.fr/software/138689/booqable) — 4.8/5 (1195 reviews) 2. [Hostaway](https://www.capterra.fr/software/152433/hostaway) — 4.8/5 (1623 reviews) 3. [WeTravel](https://www.capterra.fr/software/163474/wetravel) — 4.8/5 (529 reviews) 4. [Lodgify](https://www.capterra.fr/software/131924/lodgify) — 4.5/5 (1311 reviews) 5. [Eventbrite](https://www.capterra.fr/software/114949/eventbrite) — 4.6/5 (5830 reviews) ## Avis ### "What great support\!" — 4.0/5 > **Dylan** | *8 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. > > **Inconvénients**: Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. ----- ### "LIFE made simple with ZAUI" — 5.0/5 > **Ian** | *11 septembre 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Onboarding with ZAUI was unlike any system we had tried or worked with before. Our agent kept us up to date on our progress and stayed in constant contact. Even one of the directors met with us in an online meeting to welcome us to the system. Our clients love the system, as it makes it much easier for them to book and pay for our services online. The report structure is amazing and allows us to compile custom reports. This way, we know exactly how we did in any given month and can track expenses versus income seamlessly. Clients' payments are secure and protected by the online payment portal ZAUI works with. Travel bookings have never been simpler for our clients and staff than it is with ZAUI. > > **Inconvénients**: Compared to the systems we used before, ZAUI costs quite a bit more to run as a system, but we also receive way more than before. > > From onboarding to implementation and support, it is a pleasure to work with ZAUI. The only regret we have is that we did not use ZAUI sooner. ----- ### "I do not recommend Zaui" — 1.0/5 > **Amy** | *4 septembre 2026* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. > > **Inconvénients**: \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. > > Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. ----- ### "Support and a True Partnership Approach" — 4.0/5 > **Jose** | *11 septembre 2026* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. > > **Inconvénients**: With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. > > Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. ----- ### "Ce système est la solution à vos problèmes." — 5.0/5 > **Michael** | *28 avril 2025* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: Facilité d'utilisation du système, excellent service client, stabilité du système, changements de routine faciles, création facile de nouvelles activités. > > **Inconvénients**: La seule critique que je peux formuler est qu'il n'y a aucun moyen pour moi de signaler un profil client dans le but de refuser un service futur. > > Tout le personnel est serviable et sympathique, le système fonctionne bien et il est facile à utiliser et à modifier. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.fr/software/74193/zaui-software?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/74193/zaui-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées