Oracle Sales

Used this tool to manage customer's profiles/info in several projects I managed.

Avantages :

You could basically have all the customer's information handy and access to such information is very simple. I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need. Customer service is also great! they're fantastic assisting you with any issue you may encounter while using it.

Inconvénients :

The importing process is a bit too long for my taste if you encounter any errors along the process. However, I am aware Oracle is trying to improve the error messages so it's easier for the user to identify and fix any error.

President / Principal / Solution Architect

Commentaires : I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009. My customers' experience and results have been incredible improvement in the performance of their CRM business processes due to the implementation of Oracle CRM On Demand. CRM On Demand is able to be implemented quickly "out of the box" and also can be configured to meet even the most complex of customer's unique needs. What does not come easily as standard configuration can be accomplished through customization of existing and new objects and/or web services (SOAP and REST). Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined.

Avantages :

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based. Very stable with regular maintenance and staging refreshes performed relatively seamlessly by Oracle. Continuous improvements from regular releases of new versions which provide additional enhancements and features.

Inconvénients :

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Oracle Sales Review

Commentaires : Overall using Oracle for a long time, felt like migrating to SAP as the new tool

Avantages :

The Oracle Sales has been the best option when we running on Oracle Finance. Felt the financial institutions have the best of the software

Inconvénients :

The ORACLE enterprise toll is not very strong when it comes to MRP, Inventory planning or Data management

A great CRM solution for a good price

Avantages :

This software has really allowed us to improve our customer engagement, keep our systems more organized and let our team focus on other tasks because we don't have to worry about managing our CRM. This product does a lot of the heavy lifting with keeping things in a nice and neat package with a nice looking user interface and lets our team collaborate no matter where they are. They also offer training for new agents to get familiar with the program which frees up our staff.

Inconvénients :

We haven't really run into any major issues with this product as of yet. Customer support can be a little troublesome to get in touch with but once you have a dedicated account representative this goes a lot smoother.

Early adopter that is finally seeing the product that was promised.

Avantages :

Simplified UI and being able to manage what users see/do based on role is helpful to maintain the quality and ease of use.

Inconvénients :

It takes an IT guru or 3rd party implementer to help maintain all our customization and make sure each upgrade goes smoothly.