Alchemer

Qui utilise Alchemer ?

Les entreprises et les clients de toutes tailles.

Description de Alchemer

SurveyGizmo est une plateforme robuste d'enquêtes et de compréhension des données qui vous permet de prendre de meilleures décisions.

Informations sur Alchemer

SurveyGizmo

https://www.alchemer.com/

Fondé en 2006

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Présentation des tarifs de Alchemer

Alchemer est disponible en version gratuite et propose un essai gratuit. La version payante de Alchemer est disponible à partir de 49,00 $US/mois.


À partir de

49,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement et prise en charge de Alchemer

Ressources d'aide

  • Service de support permanent (réponse directe)
  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Alchemer - Fonctionnalités

  • Benchmarking
  • Gestion des commentaires négatifs
  • Gestion des objectifs
  • Gestion des performances
  • Reconnaissance des employés
  • Sondages d'opinion

Logiciels d'engagement des collaborateurs : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Contenu vidéo
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des désabonnements
  • Messagerie instantanée
  • Syndication de contenu

Logiciels de relation client : afficher la liste complète

  • Bibliothèque de questions
  • Enquêtes et feedback
  • Portail libre-service
  • Rapports et analyses
  • Suivi de la progression
  • Sélection des évaluateurs
  • Tableau de bord

Logiciels de retour d'information à 360 degrés : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Feedback à 360 degrés
  • Gestion des enquêtes
  • Rapports sur les appels
  • Suivi des plaintes

Logiciels de satisfaction client : afficher la liste complète

  • Collecte de commentaires
  • Distribution d'e-mails
  • Logique d'évitement
  • Outils d'analyse de données
  • Outils de présentation
  • Prise en charge des fichiers audio, image et vidéo
  • Questionnaires à choix multiples
  • Questions-réponses
  • Sondage en ligne
  • Sondage par SMS
  • Sondage par téléphone
  • Suivi des résultats en direct

Logiciels de vote : afficher la liste complète

  • Analyse statistique
  • Benchmarking
  • Créateur d'enquêtes
  • Distribution multicanal
  • Face-à-face
  • Format papier
  • Gestion des échantillons d'enquêtes
  • Gestion du panel
  • Par téléphone
  • Reporting

Logiciels pour études de marché : afficher la liste complète

  • Bibliothèque de questions
  • Collecte de réponses hors ligne
  • Division des questions (question branching)
  • Enquête mobile
  • Enquête sur sites web
  • Logique d'évitement
  • Outils d'analyse de données
  • Prise en charge des fichiers audio, image et vidéo
  • URL d'enquêtes personnalisées
  • e-mail marketing

Outils de sondage : afficher la liste complète

Alchemer - Alternatives

Plus d'alternatives à Alchemer

Avis sur Alchemer

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,5
Service client 4,3
Fonctionnalités 4
Rapport qualité-prix 3,7

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Écrivez votre avis !
Dustin D.
Information Technology Administrator
Recherche, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/01/2018

"Fantastic Survey Tool"

Commentaires: For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Avantages: SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Inconvénients: Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

  • Source de l'avis 
  • Publié le 19/01/2018
Susanna R.
Consultanat
Conseil en gestion, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 19/02/2020

"SurveyGizmo Review"

Commentaires: We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Avantages: The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Inconvénients: There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

  • Source de l'avis 
  • Publié le 19/02/2020
Patricia S.
Writer & Designer
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 27/09/2020

"Feature packed but not slick"

Commentaires: We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world.

Avantages: We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.

Inconvénients: Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.

  • Source de l'avis 
  • Publié le 27/09/2020
John R.
President
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 12/06/2020

"Lousy Customer Relations"

Commentaires: In the end, very poor customer relations.

Avantages: Ease of use, better piping functionality.

Inconvénients: I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

  • Source de l'avis 
  • Publié le 12/06/2020
Phyliss T.
President & CEO
Impression, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/08/2020

"EXCEPTIONAL! HIGHLY RECOMMEND"

Commentaires: It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.

Avantages: We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Inconvénients: It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

  • Source de l'avis 
  • Publié le 21/08/2020