Description de Alchemer
Vous voulez peut-être mener une simple enquête. Vous voulez peut-être changer le monde. Alchemer, anciennement SurveyGizmo, est une solution qui vous aide à transformer votre activité en une entreprise véritablement axée sur les clients en garantissant que la voix du client est entendue dans toutes les décisions prises par les différents services. Alchemer aide les équipes d'études de marché, d'opérations commerciales, de RH et de customer success à identifier, obtenir et fidéliser leurs meilleurs clients.
Qui utilise Alchemer ?
Les entreprises et les clients de toutes tailles.
Où peut-on déployer Alchemer ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
Alchemer en vidéos et en images
Comparez le prix du logiciel Alchemer avec ses alternatives
Fonctionnalités - Alchemer
- Analyse de texte
- Analyse des sentiments
- Analyse statistique
- Analyse visuelle
- Bibliothèque de questions
- Champs personnalisables
- Collecte de données multicanal
- Collecte de réponses hors ligne
- Commentaires anonymes
- Contrôles/Permissions d'accès
- Créateur d'enquêtes
- Distribution multicanal
- Division des questions (question branching)
- Données en temps réel
- Enquête mobile
- Enquêtes et feedback
- Feedback en continu
- Formulaires personnalisables
- Gestion de l'expérience client
- Gestion de la communication
- Gestion des campagnes
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des e-mails
- Gestion des enquêtes et sondages
- Gestion des modèles
- Gestion des évaluations de la performance
- Gestion du panel
- Historique des clients
- Importation et exportation de données
- Intégrations de tiers
- Logique d'évitement
- Messagerie SMS
- Modèles personnalisables
- Outils d'analyse de données
- Outils de collaboration
- Outils de présentation
- Partage des résultats en direct
- Personnalisation des URL
- Questionnaires à choix multiples
- Questions personnalisables
- Rapports et analyses
- Segmentation de la clientèle
- Sondage en ligne
- Sondages d'opinion
- Stratégie de marque personnalisable
- Structure des enquêtes de Net Promoter Score (NPS)
- Suivi de l'engagement
- Suivi de la progression
- Suivi des plaintes
- Tableau de bord
- Visualisation de données
- e-mail marketing
Alternatives à Alchemer
Avis sur Alchemer
Fantastic Survey Tool
Commentaires : For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.
SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.
Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.
Alternatives envisagées :
Alchemer is highly functional and reasonably priced
Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.
There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)
Easy UI, Great simple analytics
There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.
A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.
Alternatives envisagées :
Lousy Customer Relations
Commentaires : In the end, very poor customer relations.
Ease of use, better piping functionality.
I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.
Using the simplest and most affordable methods to design and conduct surveys
Commentaires : Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results.
Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.
There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.
Logiciel trouvé dans
- Logiciels pour études de marché
- Logiciels de vote
- Logiciels de relation client
- Outils de sondage
- Logiciels de retour d'information à 360 degrés
- Logiciels de satisfaction client
- Enquête par SMS
- Logiciels de NPS (Net Promoter Score)
- Logiciels d'expérience client
- Logiciels d'engagement des collaborateurs