NueMD

Commentaires: I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Avantages: Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Inconvénients: A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports.
Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting.
You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

Avantages: I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

Inconvénients: NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.

Avantages: The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

Inconvénients: The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done. You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Commentaires: So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.

Avantages: It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Inconvénients: There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

Avantages: NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions. The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module. The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset. Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature. Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them. NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.

Inconvénients: Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.