NueMD

Excellent Choice

Commentaires : As an Administrator in The Healthcare Industry, I believe that is very important that you have a reliable Practice Management program that will simplify and works according to your standards. That is what NueMD is for us, a Practice Management Program that is always reliable in all aspects of our operations. An easy to use, easy to train and Triple "A" Customer Service. You can concentrate in your work and not worry about any technical margin error, even if is any you can rest assure is going to get corrected in no time so you can keep your daily tasks with almost no interruption, and this is what I call an "Excellence Choice"

User Friendly Software with Great Pricing Options

Commentaires : I found this software for a client that wanted to use a software that would integrate with their existing Practice Fusion EHR and after some research, we chose NueMD for this practice. This software is very user friendly. I was able to set up the system with the little assistance needed from their training department. However, the training staff was very friendly and helpful! I was so impressed with this software and its support staff, that I have since switched to this software for my own billing company.
One appealing consideration for this software for me was their pricing options. The monthly fee is based on your EDI usage, not by provider or user. This is great for companies like mine that services smaller groups. It is nice not to have to spend as much for the client that only does 20 billings in a month vs a client that does over 500 billings in a month.
They also have a built-in clearing house that you are required to use. I will admit, I was a bit put off by this at first. I had used the same clearing house for most of my career! I was hesitant to leave them, but it was unwarranted. The NueMD clearing house is actually a great feature. It is very time efficient to have the EDI tracking automatically noted right into your claim. And the cost is included in the monthly fee, so that was another expense that was done away with! Not only do I now pay less for each client than I did before, I no longer have the additional clearinghouse fee.
The training and setup fees are also VERY reasonable. They also go at your speed for the training. After 15 years of setting up various billing softwares, I was not wanting to sit through two weeks of training that was unnecessary. While they DO offer the full on training for staff that does not have extensive software knowledge, they were willing to work with me and set up my training to my specific questions and verifying that the setup I did was correct. For me, this was a huge plus that was not offered by other companies.
I will say that it does lack some bells and whistles and I cannot speak of the EHR component as I do not utilize that service, but overall it is a great billing software and I would definitely recommend them! I made the switch 6 months ago now and my client has been on for 9 months. We are both very happy with our choice in this product.

Avantages :

Pricing, ease of setup and use, claims management screen is a great tool, EHR integration, pricing, support staff, amazing user guides!, clearinghouse included, oh and did I mention GREAT PRICING??!! One of the best assets of NueMD is the New Account rep, Michael Palmer! What an amazing rep! He stays with you until the end of your set up. He follows up with you on a regular basis to ensure all aspects are being completed as quickly as possible. I have never experienced that before. Usually, once you are handed off to the training and setup, you don't hear from the New Account rep. Not the case with this company. Mr. Palmer is wonderful!

Inconvénients :

A/R report lacks patient information. This is frustrating for old-school billers like me that love their reports, but the claims management screen tend to make that a non-issue as all the information you need is on that screen and that screen has all the claims on your reports. Reports, while they can be customized and sorted, there are limited choices in the customizing and sorting. They do have additional reporting packages though if you need advanced reporting. You can only have one session open at a time. Some billers like to have multiple sessions open so that they can field calls while still working on other things without losing a place.

solo practicing physician having nothing but headaches with NueMD's nonfunctional EHR, technical issues with eprescribing, no eLabs, and 2 days to get support

Commentaires : There are a lot of bogus reviews to increase the ratings that NueMD is likely putting on the web. Why would an appliance company be using EHR and medical billing software and giving them 5 stars? Buyer beware!!!!

Avantages :

The only pro is that the billing software is easy to use. If you are only using this software for billing, it is straightforward and the clearing house has sped up claims processing for my practice.

Inconvénients :

The salesman gave me misinformation on cost and functionality during the demo so read your contract carefully. Training is minimal and must be scheduled during business hours. Getting support takes 1-2 business days and may require you to schedule an appointment at their convenience. One trainer was not available during an hour I had cancelled patient appointments to train. Employees have a very narrow job duties and can't answer questions about the system outside of their area (example: template, portal, elabs, eprescribing, billing are all separate and trainers only know certain portions of the software) and often do not follow through on problems. The EHR templates have never been corrected after 3 months. The eprescribing and elabs are contracted out to Change Healthcare and after two months of being told I would have elabs with the local hospitals, I was told they "weren't on the list" and I will never have elabs despite paying for a monthly service. It has taken 6 weeks to get a new receptionist the ability to log in for eprescribing. Refills request are continuing to be faxed to me so don't expect to be able to go paperless. If you hire them to do your billing, they will contract this service out to an outside company as well. The portal does not allow for the transfer of any documents, only secure messages. It's functionality is about a decade behind the times. Also, if patients want to pay online you have to sign up for a paypal account and pay the paypal fees. They attempted to sell me on their "seamless" credit card processor and I'm glad I went with someone else since you can't use your office credit card processor with online payments. This is not a user friendly system or company.

Great billing software

Commentaires : So far this is the best billing software that I have used. I was using a different software prior to the switch and I love it! Nuemd is so easy to learn and use. It makes claims and billing go so much faster. They really do have it figured out to help out with production. I have recommended this product to several other physician offices. The scheduler is very easy to customize to any practice schedule. Easy to use with multiple locations without confusion! Nuemd was very easy to adjust to. Learning it was so easy and there is such great product support. Nuemd helps make the billing so much more effective and claims are paid a lot quicker with fewer rejected claims. Also, I LOVE that it is web based that way you can access it anywhere with the internet. That makes a big difference with multiple locations.

Avantages :

It was very easy to learn and use. Very effective product for our multi-location office. Great product support. Claims are processed quickly and rejections are down to almost none!

Inconvénients :

There is not much that I do not like!! This really is a great product. No complaints on my end so far and I have been using it for 2 years.

So Happy with NueMD

Commentaires : NueMd has taken the stress out of our claims and payment cycles. Our previous biller was holding claims for 2 weeks before sending them out and then never followed up on the transmissions that didn't go through. We rarely have errors with NueMD and if something gets kicked out by the Clearing House it is easy to identify and correct. We are able to send our claims out in 1 day and receive payments in 3-21 days.

Avantages :

We brought our billing in-house, and the training and support offered really eased the transition. NueMD made sure we had our accounts set up correctly and walked us through all the steps. I highly encourage purchasing the training if you are nervous about doing this yourself. They provided a workbook and weekly training sessions to make sure we would succeed.

Inconvénients :

There are some reports that would be nice features as we are facing QPP. I would love to have a report to print address labels for my patients, and a report that links encounters, dx codes, patient name and our Practice Fusion chart number. We are working with a Qualified Registry and this is something they need to pull data for the quality measures.