XM for Strategy & Research

Qualtrics, une plateforme cloud idéale pour faciliter la recherche sur les clients

Commentaires : Qualtrics est l'un des meilleurs outil pour gérer des expériences (XM). Je recommande la plateforme à toute personne qui souhaite : optimiser la recherche sur les clients, les collaborateurs, les produits et les prix.

Avantages :

J'utilise Qualtrics pour aider les entreprises à générer des données qualitatives relatives aux ventes et pour optimiser les prix des produits. L'outil me permet d'analyser des expériences clients à temps réel en toute simplicité. C'est une plateforme exceptionnelle pour faire la collecte des opinions, tester des concepts, hiérarchiser des produits, évaluer des opportunités et réaliser le reporting.

Inconvénients :

J'aime bien toutes les fonctionnalités de Qualtrics, mais j'apprécie moins les factures annuelles, le prix dentrée est quelque peu élevé de mon point de vue. Sinon, dans l'ensemble, tout est nickel.

Designed to Advance your metrics

Commentaires : This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Avantages :

The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.

Inconvénients :

At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.

Data Collection and Analysis Made Easy

Commentaires : We have used Qualtrics and SurveyMonkey for larger surveys (50-100 questions) about students' experiences and Qualtrics makes manipulating the date very simple. It's easy to filter and export the data if you want to use Excel to do a bit more digging.

Avantages :

I primarily use SurveyMonkey, Google Forms, and Qualtrics for surveying my students. Qualtrics is adopted by our University on a wider scale and we have access to all features. Qualtrics is a very capable, easy to use tool. There are a lot of helpful resources online that can be used to make the most of the features.

Inconvénients :

If you are looking for a short and quick form to collect simple data, like signups, that don't require any data analysis, it is often easier to set it up in Google Forms or O365 than in Qualtrics. Qualtrics needs many more clicks for a simple survey than other (free) options.

An adequate tool for measuring customer experience

Commentaires : Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

Avantages :

Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)

Inconvénients :

It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.

Great Data Collection Tool compared to others

Commentaires : Qualtrics is great. I'm really glad I made the switch for a more "Quality" in my work.

Avantages :

Qualtrics has a nice dashboard and is very easy to use. great diverse array of options for the intuitive projects. offers more survey creation and distribution than any other platform.

Inconvénients :

depending on what platform you were using before it my be a little difficult at first to get acclimated to the program. But after a few clicks you will be back to it realizing that the switch was the best thing you did.

Research at it's best

Commentaires : Analysis of user adoption of software applications in a variety of fields

Avantages :

Easy way to insights and good quality of graphical visualization and wealth of statistical constructs

Inconvénients :

Missing graphical représentations in dashboards

Great tool for staff, students, etc.!

Commentaires : I've used qualtrics in many ways. For simple things like a door decorating contest among staff, a chili cook off registration, sign up for skydiving club, gathering information for students i advised, event registration and more. The trigger email is my favorite thing qualtrics has so follow up can be automated! Being able to copy qualtrics or edit ones you use frequently to fit your current needs are amazing, so you dont always have to start from scratch!

Avantages :

Qualtrics made it easy for me to gather information on students I advised. I could ask them questions related to their testing and if it was completed, what courses they were interested in taking, etc. and it made it so I didn't have to manually look all this info up (although I'd check their answers when we met!). It also made it possible for visits and events to have students sign themselves up as well as guests with a trigger email going to both of them from our team letting them know who to contact with further questions and attach a map of our campus!

Inconvénients :

No cons, this system is one of the best that our institution has spent money on! It helps save time and make things efficient when we need to gather info!

Qualtrics CoreXM

Commentaires : I used Qualtircs for over one year now. Coming from a REDCap background, I miss some of the program's features compared to QUaltircs. Qualtrics is not as intuitive for the new user and takes twice as long to build and test surveys. The reports feature of Qualitrics has multiple glitches and is not as viewer-friendly when trying to look at data within the platform.

Avantages :

I do not like this program. I do not have anything about it.

Inconvénients :

I do not like the survey creation format of this product. It is not intuitive, and there is no easy way to make mass changes. It takes multiple steps to update the values of the multiple-choice options manually.

Great Survey/Data Analysis Platform

Avantages :

It's a secure way to create surveys that the institution I work at allows me to use. There's lots of ways to create surveys using templates, building from scratch and fully customizing to your needs.

Inconvénients :

There's a huge learning curve to fully understand how to create surveys due to the complexity of options in creating them.

A very user friendly and reliable platform

Commentaires : My overall experience with Qualtrics is very good.

Avantages :

The best thing about this software is that it is very user friendly. It has best features. The knowledge base is the most helpful part so that nobody gets stuck. It covers almost all the points. The survey flow is very flexible to use and the branching logics ease the work.

Inconvénients :

The data and analysis sections takes a lot of time to load sometimes. And sometimes it gets very slow. Customization gets little difficult at times.Everything apart from this is perfect.

Supper Easy for Students to Use!

Commentaires : This has been a great tool for surveying large groups of students when I need information fast and easily accessible.

Avantages :

I like variety of question styles I can use to get unique answers from students completing my survey- but also the variety is engaging and stops a student from losing interest half way.

Inconvénients :

I have not found a feature I do not like about Qualtrics survey.

Great Review

Avantages :

I like the was we can see how the research is communicated.

Inconvénients :

There could be more indepth information given on the research.

Qualtrics surveys offer a good experience.

Avantages :

It’s easy to take surveys on this site. There is a large variety of options.

Inconvénients :

I don’t have any issues with this software. It rarely, if ever, crashes.

Qualtrics is the industry leader, with several majors gaps

Avantages :

Things I like about Qualtrics:The number of featuresSkip logicemail and SMS distributions

Inconvénients :

Things that drive me crazy about Qualtrics:The complexity of adding features to your account (I now have two separate accounts because it was impossible to add one simple feature to my existing account)Bugs (my directory was not recognizing duplicates and it took weeks to get resolved)Sometimes customer service is great, sometimes its awful (see directory issue above)

The Most Impressive Survey Tool

Avantages :

Qualtrics CoreXM puts the power of web design in your hands via something that is marketed as a "simple survey builder." Qualtrics is capable of doing so much more than just building a survey, ranging from helping you analyze data in text, to helping get marketable research data. You'll be pressed to find better!

Inconvénients :

There is a bit of a learning curve, but Qualtrics themselves provides teachings and courses to help ensure that users are knowledgeable and able to use the product.

Survey platform with the most functionality, although drawbacks for some research designs.

Avantages :

Out of the all the survey platforms I have tried (survey monkey, wufoo, google forms etc.), Qualtrics has the most flexibility and functionality, without compromising the intuitive, user-friendly layout. Building surveys is painless, and when building more complicated surveys, I never hesitate to call the support team because of the short wait time and COMPREHENSIVE, USEFUL HELP. Qualtrics allows our lab to create, share and score surveys EFFICIENTLY. With the `Library, we can store surveys, blocks, and questions, which can be copied, edited or referenced in future projects. We have a personal libraries, and shared lab library. `Scoring saves us days of data cleaning. We can score a survey multiple times for different categories we create (ex. categories like Depression Score, Hopelessness Subscale Score). We also can customize the point value of the question items. This is important when the Likert Scale does not follow 1-5, or when a question needs to be reverse coded. When we need more advanced/customizable calculations we use embedded data (ex. converting sum to word labels depending on cutoffs). With scoring features, data can be expertorted and ready for analysis with VERY MINIMAL data cleaning. Before I explain the cons, I want to lead with saying support is always open and grateful for feedback and has even reached out to speak with me about what features I would like to be added.

Inconvénients :

Although useful, scoring is cumbersome, and confusing. 1. 'Scoring' does not automatically set the items point value based on how it is recoded (items need to be reverse coded when inputting AND scoring). 3. Scoring does not stay with a survey when added to library 4. Scoring also has glitched numerous times not allowing me to create new scoring categories. Support has yet to reach out to me about a solution (over 8mns later). Embedded data (ED) also causes issues. 1. ED is case sensitive, so you must be very careful when inputting ED in logic or piped text. Often my logic is not working, or data is wrong, simply because I have an extra space at the end of my ED. Qualtrics should add the ability to choose ED you set from a dropdown eliminating this problem 3. ED has glitches for me not allowing me to view certain dropdown options in Survey Flow (also unexplained by Support) Survey flow is also quite cumbersome. When working with a complex survey (a lot of logic/branches/ED) it is hard to navigate. Survey Flow should have a side bar of levels for easier management. Survey flow would also benefit from having a 'checker' for incorrect logic or ED, keeping me from having to use the trial and error method. Other features I would like to see to the platform, 1. conditional formatting for email triggers. 2. ability to breakdown a survey report by individual 3. ability to link surveys reports together to look at data over time (ex. weekly report of anxiety symptoms).

The Gold Standard

Commentaires : Another thing to consider when evaluating Qualtrics is that they have an incredible support team. From your account manager, to your success manager, to the random people you connect with within the support organization, everyone has been stellar. I know that if I have a problem or even a random question, they will make sure I'm taken care of. It's a great relationship and they really care about each of their customers on an individual level.

Avantages :

Where to begin? Qualtrics is truly the gold standard in survey software. They have built an exemplary product over the years and keep adding more inventive features to be a whole system solution. Unlike other softwares that are either easy and basic with limited functionality or powerful with a steep learning curve, Research Core is both easy to use at a very basic level and has the power to handle any sophisticated needs you can think of. I've yet to run into a way to survey that the software can't pull off.

Inconvénients :

The only thing I can think of is one time that I found an incomplete answer in the knowledge base, but that's me REALLY trying to think of a negative.

I've been using Qualtrics for over a year and all I can say is WOW!

Commentaires : The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

Avantages :

The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception. I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Inconvénients :

Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

Great Product and It Keeps Getting Better

Commentaires : Overall I really love Qualtrics. I'd highly recommend it. It allows for great collaboration, I like that I can customize using Java or HTML, and it also applies to many types of research. The other cores are also great. I'm always excited about the newest feature rollouts and it seems they're always getting better.

Avantages :

I love that Qualtrics is so intuitive and has so much functionality built in. I also love that they are consistently working to improve it and roll out other useful features. I seldom find it's missing something that I need for my job.

Inconvénients :

I have hated the reporting and dashboard functionality, as well as the administration dashboard. It's not that they're terrible, but I can create better stuff for myself by downloading the raw data and manipulating it in Excel. HOWEVER, we do have major dashboard, reporting, and administration updates coming in the next month which sound very promising and like great improvements. One other negative, you can't have two people working on a project at once - it gets buggy and changes get lost. It's also difficult to have two Qualtrics pages open in your browser at once. I've managed to manipulate it to a degree, but it doesn't do super well.

Qualtrics is a strong tool for collecting and analyzing data

Commentaires : The platform is primarily used for market research, although other departments have recently started using it for vendor scorecards. We are currently developing a use case that will allow our stores to provide real-time input on operational opportunities. As a result, the time it takes to respond will be reduced.

Avantages :

Using Core XM, I can create surveys, distribute them, and view the results in a variety of ways. My target demographic will have no trouble using its user interface and templates because they are both very user-friendly.

Inconvénients :

After using Qualtrics, I can't think of many disadvantages. According to what I've read, the phrasing of questions can become challenging depending on the amount of your investigation. Using the tool for a research project, for example, necessitated extreme caution in selecting the questions we posed to ensure that they were relevant to our original idea. This is more of a warning than a problem in the tool itself, though.

Qualtrics is beginner friendly!

Commentaires : As a relatively new user of Qualtrics, I am definitely a fan. It was easier to learn with the help of their email and chat support. Their online help topics are also very helpful!

Avantages :

I had never used an online survey software and working with Qualtrics was user friendly. I could set up several national surveys using skip logic and survey flow to address various conditions. The customer service is top-notch! I believe in every case that I had to contact them; they could answer my questions. Qualtrics even updated their interface since I started using it and the additional features were also user friendly.

Inconvénients :

I am not sure if this is a university policy or a Qualtrics policy but limiting the use of matrix formats, which adds time to the survey for both the builder and participant. But I understand that readability is important.

Highly reliable software

Commentaires : It is very reliable software to collect responses which use can extend from students' feedback, tracking of students experiments to collect event registrations and abstract submissions. With some updates, it can become a fantastic multi-tasking software.

Avantages :

Highly user-friendly and most of its features require no programming skills (as a user, not as an administrator) with a nice working environment. It is quite flexible software and can be used as a conference management tool to track registrations and even handle the abstract submission, review and the subsequent revisions

Inconvénients :

Some parts require basic skills of programming (eg in the appearance of the form, the adjustment of the font style and position, or in the design of the automatic replies). More flexibility in uploading data from other forms would make this product very helpfull and more versatile. Moreover, deleting selected responses takes forever and decrease its ease of use. Similarly, it would be ideal if the data file wouldn't be disturbed once there is an addition of a question (currently it doesn't move the old data to the relevant cell when a new column is added). Last but not least, it would be great if the data mapping from other forms could be used in a user-friendly way to create automatic responses (currently even with the help of academic staff from Computer Sciences, we couldn't resolve the issue)

Qualtrics: A Great Tool for Education and Research

Commentaires : Qualtrics is a great tool for survey design. It’s easy to use for research, course work, and professional organizations. It offers features not available on other sites and typically allows for the clearest and cleanest survey design.

Avantages :

Qualtrics is easy to use for research purposes as well as instructional materials. It is easy to construct well designed surveys, copy questions between projects, and even create quick RSVP’s or surveys to collect information from people. Further, as a teacher, having students use Qualtrics is simple. The website is fairly self-intuitive and easy for students to use. There are also a lot of great resources that help users understand the features of the product.

Inconvénients :

One difficult part of the software is how the font is managed on surveys. If you bring in questions outside of the library, often you have to manually change the font for each question. It would be great if everything was set to a default font instead!

Essential Tool in the Research Arsenal

Avantages :

I am a research-active academic who frequently conducts research via both survey and experimental methods. Qualtrics is an essential tool in this process. I found the learning curve to be gentle, allowing me--without prior experience or time spent reading detailed instruction--to quickly assemble surveys with various if/then branches and other formatting needs without much time or trouble. The same is true of my experimental work, with the Qualtrics platform allowing me to easily randomly assign participants to different versions of my surveys. Despite the ease of use, the platform also allows some pretty powerful customization using custom coding and formatting. I've taken advantage of these additional advanced features in the past and have been impressed. As opposed to some other competitors in this space, I also like the Qualtrics branding stays in the background when participants follow the link. Custom branding is allowed so that your own branding can appear on the landing pages.

Inconvénients :

I know it may not be particularly helpful, but in my experience using this platform I have yet to find something that I dislike.

Useful Online Survey software perfect for Social Distancing

Commentaires : For my job I collect student equipment requests which can then be filled and placed into lockers for contactless pickups. Being able to have students fill in a survey online has been vital to my job during the pandemic. Doing the same thing through email would have been a nightmare and would not be as thorough.

Avantages :

The ability to customize the questions and their format is great. Tons of options multiple choice, blank fields, etc. Once the data is collected you again get to format it to your workflow. I export to Excel to use and add to the data being collected as I see fit. I can then easily share that with colleagues when needed.

Inconvénients :

There are some features that seemed hard to find to me. The name of some of the features are also not intuitive so looking them up is not easy, and could use some work to refine and make it better.