DealerCenter

"A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina."

Commentaires: Anyone can set up a auto dealership and have it operational and effective in a week.

Avantages: Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Inconvénients: The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

"Impressive"

Commentaires: I would like to say I’m very impressed with the continual updates and improvements The Team at Dealer Center continues to make, regularly. It’s like owning an Apple computer and getting updates every 45 to 60 days.
In an industry that’s notorious for creating software and promising to make improvements ONE DAY... Dealer Center is a breath of fresh air.
A tech company creating Automotive Software solutions. The updates and improvements are continual. Their motto is certainly to be the best, which means we must get better every day. Never static, never stuck, never the same old same old... I’m a believer.

Avantages: Easy to use, intuitive in fact. Everything you need and more. Cannot beat the value.
All in one solutions for Independent dealers of all sizes.

Inconvénients: Nothing negative to say. Nothing else to say about the CONS ......

"DealerCenter tool"

Commentaires: Overall my experience with DealerCenter has been positive... easy to use & great customer support

Avantages: The software enables me to manage my business from a single application

Inconvénients: Currently I'm unable to manage Facebook Marketplace leads, although they are currently rolling out their solution.

"DealerCenter Doesn't Care"

Commentaires: Overall experience with DealerCenter was great, up until we tried to acquire more features. They lied to us, signed the new contracts on our behalf, double charged us for 6 months, then told us they didn't care if they lose our business, giving us no choice but to pay for something we never used, or find a new CRM and website management software.

Avantages: It is user friendly, unless you have issues.

Inconvénients: Our company was double charged for 6 months. They lied to us on multiple occasions saying that we were not double paying. They signed the revised contract themselves assuring us they were making a simple addition to the contract. They continued to directly take the money out of our account so we didn't notice right away. When we tried to come to a settlement they told us "They don't care if they lose our business". We were given no choice but to pay for something we never used, or find a new CRM and website management software. They outsource their customer service. You rarely can get on the phone with someone who is articulate and knowledgeable. Incredibly unhelpful as soon as you try and resolve any issues that involve them over charging their customers.

"Very good DMS with constant updates to make it even better"

Avantages: This software allows us to do nearly everything without having to rely on other products. Integration is almost seamless with carfax, Quickbooks, autocheck, auction houses, and the list goes on.

Inconvénients: You do pay quite a bit for the packages but we believe it is worth it.