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TimeTrex
Description de TimeTrex
Logiciel web de gestion des effectifs qui offre la planification du personnel, la gestion du temps, l'évaluation du coût des travaux, la gestion des ressources humaines, le suivi des candidatures et la paie.
Qui utilise TimeTrex ?
Les entreprises de toutes tailles qui veulent éliminer les tâches quotidiennes fastidieuses liées à la gestion des effectifs en les automatisant autant que possible grâce à ce puissant système basé sur des règles.
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Avis sur TimeTrex
Love Timetrex
Commentaires : Very good!
Avantages :
The software is very good. It makes time tracking of employees easy.
Inconvénients :
Limitations in a few areas. Would like to see stronger messaging features, like auto messaging when clock in or out.
Timetrex is the most thorough, professional, easy-to-use payroll and attendance
Commentaires : It has been a positive experience using Timetrex over the many years of building my business, and one of the crucial systems that help run the Bowen Island Dog Ranch to helps keep our payroll and attendance on track. I had to close the business for a few months and their support to put the use of Timetrex on hold, and then re-launch it once I reopened, made the difficult and risky decision to close and reopen easier.
Avantages :
I have been using Timetrex for over 10 years and it's their support team and the quality of their software that makes it the only software and company I'd recommend and use, to help run any business with staff.
Inconvénients :
Nothing! I literally cannot think of anything negative to say about Timetrex.
Dedicated Subscriber
Commentaires : Overall, I highly recommend TimeTrex for tracking employee time, payroll, and job tracking details.
Avantages :
We've been using TimeTrex for many years and have never felt left on our own. The job tracking system has enabled us to narrow the cost of a job in such detail that we are now able to bill a product or service by piece price. The full service payroll is wonderful. The Tech support is amazing, very fast, patient, and thorough. Our needs are put to their team and they will add or change whatever they can for us. The cost of using TimeTrex is very reasonable.
Inconvénients :
There's no 'UNDO' button, when I make an error like Excel has. I would like to see a couple of changes to the invoices. When TimeTrex Techs make adjustments under my username, I would like to see their name in the audit, not mine, to avoid confusion down the road.
Réponse de l'équipe de TimeTrex
il y a 2 semaines
Thank you so much for the wonderful review! We're thrilled to hear that TimeTrex has been a valuable tool for your business, especially with job tracking and payroll. Regarding the audit log, all actions our support staff perform are at the customer's request and approval, which is why it reflects the requesting person's name. However, the audit log does also indicate that a support team member was acting on behalf of that user, so it has full traceability. We appreciate your feedback and will continue striving to meet your needs!
Customer Service
Commentaires : Really disappointed.
Avantages :
This company was unprofessional, unwilling to work with us. Very disappointed.
Inconvénients :
The people. Unprofessional and unwilling to work with us on a change.
Réponse de l'équipe de TimeTrex
il y a 3 ans
Hi Nicole. We're very sorry to hear that you feel disappointed. We looked into your file and it appears that you have been a customer since 2014 and have consistently expanded your usage of our product over those years. You seemed to love it so much that you even had your sister company start using our product shortly thereafter. We also looked into our customer support records and according to those, your staff have always had positive feedback for us too. The product you purchased from us was our On-Site annual renewal subscription. Over this period you benefited greatly from this contract in many ways, not the least of which was consistent pricing and the fact that we went above and beyond on multiple occasions by performing IT related tasks on your server that were outside the scope of our product offering, at no additional charge. As a company we continually strive to always go above and beyond to help our customers, especially if they are in a bit of a pinch. However it appears that several months after renewing for the sixth year, your company made a snap decision to move in another direction. We understand that business requirements change and its impossible for any product to be the right fit in all circumstances. We also understand the importance of honoring any and all contracts that we commit to. As such we were admittedly surprised when you reached out to us and requested to break your contract and receive a refund, despite all the benefits you received from it over the years and despite the fact that you are still using our product to this day. Unfortunately you got quite upset with our staff when we politely declined, but we are all human after all and those things sometimes happen. Of course we will continue to honor our contract for the remaining term and are happy to assist you however we can to make your migration as smooth as we possibly can. We appreciate the opportunity you have given us to share this situation and we wish you and your wonderful staff, that we have had the pleasure of working with over these six years, all the best in the future.
TimeTrex CS is awesome!
Commentaires : Very good. Customer service is exceptional in their manner and expertise.
Avantages :
Easy to use. Whenever I have a question, customer service always provides the answer.
Inconvénients :
There are a number of applications within TimeTrex that we do not use and we have not seen any instruction on
Réponse de l'équipe de TimeTrex
il y a 2 semaines
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our customer service. Regarding the unused portions of the software, feel free to reach out to us anytime or try our new AI Assistant (star icon in blue header at top right of the screen), which can instantly provide detailed explanations on any areas you might need help with. We're always here to ensure you're getting the most out of TimeTrex! Thanks again!
