Pour qui ?

Revelation helpdesk is a complete helpdesk solution for companies who already use Office365. Revelation helpdesk can be configured to any customer service business structure.

Notes moyennes

5 avis
  • Note globale 3.5 / 5
  • Facilité d'utilisation 3.5 / 5
  • Service client 3.5 / 5
  • Fonctionnalités 3 / 5
  • Rapport qualité-prix 3 / 5

Informations sur le produit

  • À partir de 19,00 $US/mois
  • Prix Pricing based upon features. Free version provides 3 agent license
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • YellowFish Software
  • http://www.revelationhelpdesk.com
  • Fondé en 2001

En savoir plus sur Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Revelation helpdesk - Fonctionnalités

  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de connaissances
  • Enquêtes et feedback
  • Gestion des centres d'appel
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Monitoring réseau
  • Portail libre-service
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions

Logiciels similaires

Avis les plus utiles sur Revelation helpdesk

Revelation Helps Organize

Publié le 09/04/2019
Chad G.
Help Desk Manager
Enseignement primaire et secondaire, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period. He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few). I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use. It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university. THANKS!

Avantages: I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc.

Inconvénients: Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The couple issues I've had, have actually been resolved when I have emailed Tech Support.

Revelation Cloud Version Review

Publié le 11/04/2019
Paul W.
Director
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
3 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: IT managed service job system

Avantages: The software is fairly simple to use but not intuitive at all in many areas
As a result users easily use a small subset of it

Inconvénients: Compared to the local server vesion that we used for many years is reliability of search is very weak
There are times when you have no confidence that you are seeing all the relevant information
The more we try to do with it the more we hit limitations , in reporting especially
The core design is too limited so the reporting is the same

Great Product

Publié le 10/04/2019
Cory B.
Technical Support Manager
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements.

Avantages: I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests.

Inconvénients: The pre-built and custom reports could use some improvement.

Revelation Review From a Support Manager

Publié le 23/04/2019
Donald B.
IT Support Manager
Assurance, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: it has it's pros and cons but it would work well for small businesses.

Avantages: It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets.

Inconvénients: I think the reporting could be better and offer more on the fly reports.

IT Analyst

Publié le 09/04/2019
Utilisateur vérifié
IT analyst
Assurance, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: from what my manager has told me the Rev help desk is very very slow to respond.

Avantages: it gets the job done . keeps tickets orderly and allows us to easily find tickets

Inconvénients: seems like we are always having to implement work around for certain tasks we want to accomplish and certain features are not available like tech availability options.

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