eviivo suite

Commentaires: Our overall experience was very frustrating, and expensive. We lost business and time. We spent many hours setting up their system, only to never be able to use it.

Avantages: We were clients of Rezovation, which was purchased by Eviivo Suite. We went through the process of migrating over to Eviivo, so we did go through the training process, downloading the new calendar, etc. The system appeared to be very much like Rezovation, which we found to be an excellent system. If they get their technical problems sorted out, then this might be a very good reservation system in the future.

Inconvénients: However, our experience was that Eviivo was never able to migrate our data over due to issues with converting currencies to Canadian dollars. They initially kept telling us that it would be corrected very soon. Then they quit responding to our phone calls and emails. During the process the old Rezovation system that they'd left running in the interim also had problems and we often had to take it down off of our website completely. We feel that we definitely lost business during the periods that we didn't have an on line booking system. We called and emailed them numerous times to at least get a progress report and, for at least the last month, they didn't even respond to our calls or answer our emails. We definitely cannot recommend this product for any Canadian companies at this time (we don't know if it's functioning elsewhere).

Commentaires: Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations.

Avantages: Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best.

Inconvénients: This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the reservation page. I am 2 weeks into this and have not even received a phone call back from eviivo and the booking engine is still NOT working. The customer service is NON EXISTENT. No one answers the phone, their online chat support is not staffed and most often is unavailable, email and support tickets go unanswered. I have a small lodging property and pride myself on being responsive to the requests of my guests. I am dumbfounded by the total lack of regard eviivo has for their customers. Each day that goes by without the booking engine working properly is costing my business revenue and disservicing my guests. Here are more negatives:
1. The address field asks only for a zip code and not the guests full address. Why? 2. The Discover card and Amex logos do not appear as accepted forms of payment even if your business accepts them. 3. The confirmation letter generated is poorly worded, is largely not customizable and is confusing for a guest to understand. 4. The booking page uses language native to the UK but not the US. Ex: Forename and Surname vs First and Last name.

Avantages: There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Inconvénients: Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

Commentaires: Only allow chat support. Added a feature and am paying for it but not delivered. Chat support person says will email department responsible but will not let me contact them directly. Was told a person left and did not finish my request. It has been 6 weeks and still no action.

Avantages: Easy to use calendar, shows full month and color coding is helpful.

Inconvénients: Customer support is terrible. They stopped using phone support and announced chat support only. The problem is chat support does not have the authority to fix anything.

Commentaires: It functions just enough to get us through the day. We are not impressed so far.

Avantages: It is mostly similar in function to our old software, which was acquired by Eviivo.

Inconvénients: Our old software company was acquired by Eviivo, so we had no choice in the matter of switching to it. So far, customer service is very difficult to contact, although it is a bit better than it was the first few weeks we had it. There are glitches and interruptions in service. It frequently logs you out, with no option to do so less often. In fact, it is not customizable at all, and our confirmation letters, for instance, do not read as we'd like. Reports are difficult to obtain, and not being able to customize them, do not contain all the information we need to give housekeeping, etc. There is nowhere to record our extensive database of gift certificate numbers.