TheraManager DocuTrac

I have used QuicDoc for many years.

Avantages :

Excellent clinical record in every way. The prescription writing and recording function is rapid and easy to review. This helps to make clinical decisions about medications efficiently. The sales and support staff are excellent. The tutorials on Youtube are excellent. The software is easy to use without any alteration but can be modified in many ways if you prefer.

Inconvénients :

I would like to see medications and medication dose and progress linked in a graphic way in the future.

Theramanager Saved our Organization!!

Commentaires : We highly recommend TheraManager. It has been wonderful for our organzation where our clinics and group homes are scattered orver 150 miles. Our clinicians, case workers and psychiatrists appreciate real time information about clients. This is a great product. I do work at a local hospital where there are other products but Theramanager is second to none!! Theramanager Support team is wonderful and they always happy to solve problems. We love theramanager, no one at Maple Shade can imagine days before theramanager! We wonder some times, how did we ever manage before Theramanager days

Avantages :

We are a small non-for profit organization on the Eastern Shore of Maryland. When we implemented EMR we had 4 clinics, with about 15 clinicians spread in 100 mile area. All of us could access theramanager from home or remote clinic sites. This helped our billing person and certainly our collection. Within a year of implementation we doubled our collectibles with the electronic billing system, improved our documentation, ( billing person would not bill without a note in the client's record). Certainly improved our compliance with medical record, more legible records and supervisors could monitor quality of documentation. Theramanager improved communcation between the team members, case managers and psychiatrist. . Wonderful support team of Theramanager in helping us the process of rolling EMR throughout the agency. We keep all oru records of Out Patient Mental Health Center, Psychiatric Rehabilitation Service, Therapeutic group home and Therapsutic foster home in TheraManager.

Inconvénients :

I really can't think of any! Our organization and clinicians were apprehensive at first. CEO and I were concerned about the rolling the process. At first, like most things there were staff members who missed paper records. Now looking back, no one can imagine old days of paper records!! I needed more than 1000 characters to write Pros, but this review only allows 1000 characters, I had to use fragmanted sentence.

Poor Customer Support

Commentaires : Once your short trial period is over WATCH OUT. Immediately needed monthly support . Great difficulty getting in touch with the support person.
Called three times and each time was told to call back. Didn't have the time. I thought support was when you call, they call you back. Not the case here either, each time was asked me to call.

Avantages :

My adminstrator likes the scheduling and recording patient information

Inconvénients :

Cumbersome steep learning curve for clinical notes and assessments with very little customer support.

This software has changed my practice.

Commentaires : My time on paperwork has increased dramatically. I also get paid much more quickly.

Avantages :

It is intuitive and easily adaptable to my needs. I love that session note creation is a mixture of quick options along with areas for longer narratives for when I need to document more in depth information. I cannot say enough good things about the software support team. Although issues with the software are rare, issues with my understanding of technology are more frequent. The members of the software team are professional, courteous and they respond immediately to concerns. From the moment I contacted them to the present, I have never experienced such a strong commitment to customer service.

Inconvénients :

I wish there were more templates for client letters (ie., to send to clients who are late on their payments).

The team behind the software

Commentaires : I have been with the practice for 8 years and I have to say representatives are truly wonderful. They are always very helpful not to mention pleasant to deal with. I believe if your staff invests with the company, they must truly love their job. As for customer service and tech support they are always helpful as they make sure to follow up with any questions or concerns that we have had in the past and present. I have never had any issue they couldn't solve.

Avantages :

The product is easy and efficient. The tutorials that are accessible, I think are great. The most thing I like about the software is the team behind the product, the sales team, customer service and tech support.

Inconvénients :

There is really not much to like the least about it.