StarShip

A reliable solution for Sage 100 and Sage 100cloud users

Commentaires : I have been using V-Technologies Starship since it was first offered for Sage 100 and now Sage 100cloud. It is a solution that the shipping departments seem to like and I rarely get calls on any type of support issues. It's simple to upgrade and what I can't handle myself the support department will field for a fixed fee which is generally money well spent. I get very few, if any, complaints from end users about this system.

Avantages :

StarShip is easy to upgrade, the support has improved over the years and I have probably upgraded a half dozen users in the past two years and support has always been helpful at sending the latest release and documentation. In some cases I advise the customer just to pay the flat rate and have V-Technologies do the upgrade. In all of those instances everything has gone well.

Inconvénients :

The online knowledgebase is difficult to navigate / non-existent. If I have a tougher question I advise the customer to buy a V-Technologies support case. I think this has worked pretty well. I'd rather have a great self-service knowledgebase but once we get V-Technologies on the phone the support techs are exceptionally well versed in solving problems.

Solid shipping solution

Commentaires : Using starship allows the shipping department to quickly fulfill orders that have been created using our ERP system. Once the orders have been processed, Starship writes back the pertinent data to our database so that it can be accessed as needed.

Avantages :

Starship is a great solution for fulfilling our UPS & USPS orders through our ERP software. (Macola 10) It is flexible enough to adapt to our needs. The technical support is very knowledgeable and can usually get problems fixed very quickly.

Inconvénients :

The biggest complaint that I have with the software is that you have to pay per incident for tech support. This can get pricy. I've also had to call tech support due to quirks that seem to be the fault of the software, but have been charged anyways.

BUYER BEWARE!!!

Commentaires : We have used starship for close to a decade, they have the worst service imaginable. Because you buy the software outright, they charge you a subscription for support - to the tune of approx. $233 per month. This subscription just includes access to updates and they say it gives you access to support staff - but support staff will ALWAYS tell you that to fix the problem its a billable service... and want to charge you thousands of dollars more.

Avantages :

There are no positives to this software. Its ALWAYS a mess. It crashes. It freezes. To get help takes 48 hours+ sometimes.

Inconvénients :

Customer Service, and really everything.

VTechnolgies Support

Avantages :

shipping -

Inconvénients :

the support for Starship is horrible. phone calls are not returned!

A good product for shipping that integrates well with many disparate systems.

Avantages :

The ability to integrate with ERP systems that others don't want to deal with. The software works well and the support has been excellent each time we have reached out to them.

Inconvénients :

The setup and UI is a bit clunky, and some settings aren't intuitive, so there can be errors that occur because things are overlooked, or settings are in odd places. The product needs a UI refresh badly to make things simpler.