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Description de CaterTrax

Plus de 20 000 fournisseurs de services de restauration non commerciaux dans des secteurs comme l'enseignement supérieur, l'entreprise et la santé choisissent les solutions web de CaterTrax pour rationaliser l'activité de traiteur, les stocks et les sorties. CaterTrax aide les exploitations à domicile et les grandes entreprises à prendre en charge leur marque unique d'hôtellerie avec des sites web mobiles conviviaux et une puissante gestion de la production. L'entreprise assiste ses clients et partenaires avec des solutions configurables, une assistance 24h/24, 7j/7, des services de menu et une formation continue accessible.

Qui utilise CaterTrax ?

CaterTrax prend en charge les activités de traiteur dans le secteur de la restauration non commerciale, depuis les plus grandes entreprises d'Amérique du Nord jusqu'aux petits sites individuels et aux unités multiples.

CaterTrax Logiciel - 1
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CaterTrax Logiciel - 3

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur CaterTrax

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,8
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
70%
4
25%
3
3%
2
2%
Angelique
Angelique
Catering Manager (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Catering Online Ordering System

5,0 il y a 7 ans

Commentaires : They are always looking for ways to improve and keep up with the changes in technology and they allow the customers to provide suggestions and feedback.

Avantages :

Before CaterTrax, we were spending hours inputting our catering orders into excel. I used CaterTrax at a previous job presented the benefits of using this program to my boss. He was on board, but our corporate office wanted us to use Caterease. I put together another presentation comparing the two programs and and after a long discussion, we were able to get CaterTrax. I saw the light at the end of the tunnel! This was the best thing we brought to our department and clients.

Lynn
Controller (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Managing Multiple Locations for Nutrition Services

5,0 il y a 3 ans

Commentaires : I've had a good experience overall with CaterTrax. I use it daily to check room status, assist customers with placing orders. I pull reports weekly and monthly to do financial reporting, I'm able to provide source documents for floor stock, catering, Café to You sales to our client accounting team.

Avantages :

CaterTrax allows me to manage catering functions, floor stock and room reservations for 12 locations. Our team can easily access and process orders, print reports for staff and track sales. It's user friendly for our department staff and customers (unit clerks, nursing, secretaries). I can also provide monthly detailed reports to our client. They've made updates to their platform and graphics which look nice.

Inconvénients :

At times users struggle with password re-sets and client It single sign on/security. CaterTrax has improved this process and users can now re-set their own passwords via link. Adding a new Admin User has become more tedious as it has to go through Sodexo, which can be challenging when there are client Admin Users. I'd like to be able to print an invoice from an order that says "Invoice" on it to send to catering clients.

James
event specialist (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

clunky program

2,0 il y a 5 ans

Commentaires : this program was choses by accounting as is interfaced with existing billing software, it is clunck and difficutl for both staff and customers alike

Avantages :

the tracking feature is the best feature of this program

Inconvénients :

you cannont move up items without retyping order , frequently forgets prints when mass printing, the cloud is as slow as using dial up , the spell check misses food terms, the functionality is not intuitive and slow going

Réponse de l'équipe de CaterTrax

il y a 5 ans

Hi James, Thank you for your feedback, we will pass along your review to our Product Team. We are gearing up to send out our annual survey and user feedback is very helpful as we work on new features and functionality. Site speed has been addressed and recently improved. Our Support Team will reach out to you personally and they can also be reached at 1-800-975-8729. Thanks again for your review.

Laura
ap clerk (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

CaterTrax is great!

5,0 il y a 5 ans

Commentaires : We use CaterTrax to keep track of all floor supplies in addition to using it for tracking all of our caterings. Catering orders are easy to do, and payments are easy to process, with a variety of payment options, to include secure credit card processing. We've been a customer since 2012, and it has been a very valuable piece of our food service package. I'm sure I don't utilize the reporting aspect of the software as much as I probably could, but I am able to run several different types of reports that help us keep track of product movement, sales, etc.

Avantages :

I like that CaterTrax keeps track of what was ordered, when it was ordered, when we're expected to deliver, and allows for multiple admins to manage the site-we use Catering and Floorstock modules, and I can assign floorstock orders to each nursing manager's account as an admin, and send them notifications OR opt to allow each of them to check their own account periodically. Most of my customers like ordering their supplies or caterings for meetings/events using the site.

Inconvénients :

The only thing I don't like is the inability to add multiple payees-some departments in our hospital share resources like coffee dispensers, and it would be handy to be able to split their billing three ways without having to do the math or account selection myself every time. It isn't difficult, just a little inconvenient. There are other things to do with customization of menus that are a little annoying, but it's beyond my or CaterTrax's control-they've been instructed by our management company to retain control over most menu development aspects of the software, so I am no longer able to customize to the degree I'd like to. We can still do custom orders, though, so there is that opportunity to manage fulfilling what our customers request beyond the regular menu.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the best software available!

5,0 il y a 5 ans

Commentaires : It turns out that we were not fully utilizing all the functions of the program! We had thought this was a one way tool but later realized that it is interactive with botht eh client and us. This allowed the customer to make changes once the catering was already in place. Because we validated the order it was easy to double check to make sure the catering was correct. Also, we could customize the layout as many times as we wanted, so that we could grow as our customer's needs changed.

Avantages :

Mostly, ease of use. The platform to do business can be a very complex one, especially in catering. After reviewing several programs we chose Catertrax for the ease of use, ability to add more user functions and the ability to customize the experience.

Inconvénients :

Some of the features require some comprehensive training, which costs extra in our case. I would have thought there would be unlimited training free of charge but that does not seem to be the case with us.

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