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Description de NAPA TRACS

NAPA TRACS propose de puissantes solutions logicielles d'estimation, d'informations techniques et de gestion de magasin, conçues pour vous aider à gérer et à développer votre entreprise. NAPA TRACS fournit les outils dont vous avez besoin pour améliorer les performances globales de votre magasin, pour une productivité accrue, de la satisfaction client et de la rentabilité.

Qui utilise NAPA TRACS ?

Pour les membres NAPA AutoCare et les installations professionnelles de réparation automobile

NAPA TRACS Logiciel - 1
NAPA TRACS Logiciel - 2
NAPA TRACS Logiciel - 3
NAPA TRACS Logiciel - 4
NAPA TRACS Logiciel - 5

NAPA TRACS ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

NAPA TRACS

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur NAPA TRACS

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,1
Service client
4,4
Fonctionnalités
4,0
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
48%
4
31%
3
14%
2
3%
1
3%
shelley
Office Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome Software

5,0 il y a 2 ans

Commentaires : I really enjoy the ease of use with the program.

Avantages :

My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.

Inconvénients :

The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.

Mark
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Be careful

4,0 il y a 5 ans

Commentaires : The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying

Avantages :

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Inconvénients :

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

kevin
Office assistant (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feels built for Windows 95

3,0 il y a 5 ans

Commentaires : Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild

Avantages :

It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program.

Inconvénients :

The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work.

Réponse de l'équipe de NAPA Auto Parts

il y a 5 ans

Hey Kevin I'm really sorry to hear that you are having major issues with your program. Upon looking at your account it seems you are on our legacy platform and we recently released our Enterprise program which is our most up to date program. I'm curios to know what kind of issues you have had with legacy so that i can pas this information over to our developers. I encourage that you give us a call to discuss a demo of our newer version of the program i think this is what you could be looking for. Feel free to contact us at 800-659-3710. Thank you for your feedback.

Missy
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Love Napa Tracs and the support behind their product is amazing!

4,0 il y a 2 ans

Commentaires : My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!

Avantages :

It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!

Inconvénients :

I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!

Michael
OWNER (É.-U.)
Automobile, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good product.

4,0 il y a 2 ans

Avantages :

Easy to use and easy to make estimates. Easy to look up NAPA pricing.

Inconvénients :

I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.