Salesforce

"Une valeur sur"

Commentaires: Grace a sales force j'ai optimiser tous mon processus commercial. En effet i me permet a chaque appel de prospection de noter toutes les information importante de la découverte et prévoir une prochaine tache avec une date. Ainsi je n'oublie de rappeler aucun prospect et maximise mon taux de conversion.

Avantages: CRM très simple d'utilisation j'ai été former par mes collègues en quelques heur et je suis maintenant autonome sur sales force. Aujord'hui je m'en sert quotidiennement il me permet de suivre chaque lead et ne jamais oublier une tache. Mais également de manager les campagne marketing. logiciel très complet qui me permet d'optimiser mes ventes

Inconvénients: Je ne lui trouve pas de défaut particulier en effet j'ai des besoins extrêmement simple et donc il est parfait pour moi au quotidien. Le seul petit défaut que je pourrais lui trouver et que certaine fonctions sont difficile a trouver au début mais on s'y habitue très vite

"Un outil puissant "

Commentaires: Il m'aide à faire des opérations des calculs pour ne pas être occupé sur tout le temps

Avantages: Un outil pour aider à faire des calculs et le suivi des ventes rapidement

Inconvénients: Des inconvénients surtout au niveau de l'utilisation au début

"This CRM Can Do Anything"

Commentaires: I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.

Avantages: Our onboarding team uses Salesforce for onboarding new customers. It allows us to track communications, activities, mark task that have been completed and create reports and dashboards to show how accounts are progressing through the onboarding process. Salesforce is the best in class tool when it comes to customization and trackability. We can setup whatever fields we need and collect whatever data we need based on various workflows. You can also create automated tasks.

Inconvénients: Salesforce is a bit clunky and slow at times. We had to have training by a Salesforce expert to implement the systems we needed, so I wouldn't say it's very user-friendly (but that's expected when you have such a robust system).

"Jeremy's Review"

Commentaires: Good. I like using it and it is easy to keep track of all of my contacts and the conversations/information I have on them.

Avantages: It is very easy to navigate through and simplifies the process. Most who use excel or something else find themselves losing contact with many contacts. This makes that easier to track.

Inconvénients: I cannot make my home screen the way I want. It is set up how my company (Colliers) wants it set up - not the way I would like it to be set up.

"Salesforce: Helps Improve Internal Communications/External Customer X"

Avantages: I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Inconvénients: Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.