par Patterson Dental Supply4/5 102 avis Écrivez votre avis !
Pour qui ?
Conçu pour les établissements médicaux de toutes tailles, il permet de gérer et de suivre les plans de traitement des patients, les dossiers, le solde exigible et plus encore.
Notes moyennes102 avis
- Note globale 4/5
- Facilité d'utilisation 4/5
- Service client 4.1/5
- Fonctionnalités 3.9/5
- Rapport qualité-prix 3.8/5
Informations sur le produit
- Version gratuite Non
- Essai gratuit Oui
Informations sur l'éditeur
- Patterson Dental Supply
EagleSoft - Fonctionnalités
- Facturation médicale
- Gestion des clients
- Gestion des dossiers patients
- Gestion des rendez-vous
- Gestion des réclamations
- Imagerie et rayons X
- Planification de traitement
- Rappels de rendez-vous
Avis les plus utiles sur EagleSoft
Publié le 24/11/2018
EagleSoft is the Best Dental Practice Management Software Available by FAR
Commentaires: Without EagleSoft I would be LOST. scheduling, patient records, radiographs and photos, patient notes, etc are all very well organized and intuitively placed throughout the user interface.
Avantages: I have used EagleSoft for nearly 18 years now and it is incredibly intuitive. People who have not used it before learn quickly as you look at each screen and the graphics make it easy to navigate. Want to find a patient? Click on the chair. Want to clock in? Click on the clock. Want to see your patient's radiographs? Click on the monitor with the image on it. It could not be easier!
Inconvénients: The front office complains the ledger makes it difficult to determine from where a balance has come. If a patient calls with questions about their account, you should be able to cloick on their balance and you would see specifics defining their balance.
Publié le 09/01/2020
Best Dental Software
1. User Friendliness
2. Acceptance of max dental insurances
3. Easy to learn
Inconvénients: None so far ! We are liking it and the customer service is awesome
Publié le 18/12/2019
Commentaires: Used it for 15 years throughout my dental career, and I am completely smitten over this software, so much in fact, that I interview for Dental offices that only run off of this software in their practice.
Avantages: The ease of use comes in the many different shortcuts to get to where you want to go- images to chart....chart to notes.....notes to front schedule....there’s a shortcut to wherever you need to go next!
Inconvénients: Sometimes it shuts itself down or kicks me out of my application for “an illegal operation” however I did no such thing
Publié le 28/03/2018
Excellent "hub" for managing all aspects of your BUT Patterson's lack of attention to 2018 Security Standards should make it a non starter or at minimum give pause before implementing
As the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could / would recommend the product based on its inability, and the company's lack of desire, to address basic issues that contribute to poor security. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues.
EagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. I was politely told "no thank you" and that "they had no intention of addressing the issues in the near future." That was in Oct 2017. The basic issues are:
1. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the "least privilege" principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. Further, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. That is because our staff move between 11 treatment rooms. Wev've been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond. There is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User.
2. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. other risk, the product can be and should be able to easily adapt to an environment where each practice user has their own unique network login. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. OTP will become increasingly required. This inability to cleanly address multiple user profiles results in:
2.1 Violation of security best practices because it obscures tracability of action on the network.
2.2 When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. This makes moving from room to room difficult because for less technical users it makes it impossible to seamless work in any room where they may have never worked before because configurations cannot be set at a workstation level and traverse all profiles.
2.3 Eaglesoft does not provide the ability to integrate natively with Active Directory. I can understand, and fully accept Patterson's decision for Eaglesoft itself to be its own standalone Authentication and Authorization mechanism. It makes perfect sense because Patterson does not want to have an inherent mandate that AD be a prerequisite. In small practices that would too much. However, with that said, I know for 100% sure that it is not brain surgery to equip a product with its own authentication and authorization schema to leverage AD authentication and authorization if AD is present. I've done it multiple times in multiple enterprise scale products. I would expect that it should be possible if AD is present that I should be able to map an AD account to an Eaglesoft account. Today my users have to sign on twice. Once to the workstation and then to Eaglesoft, when once would be sufficient. To be blunt, these security issues above make it very hard for those of us with an information security background we are hard pressed to not look negligent if / when a security breach occurs and someone evaluates our due diligence against established security best practices. In summary, for all of the wonderful capabilities of Eaglesoft that in many ways makes it a "must have" for our practice. But in truth, If it wasn't for the fact that it was easier and cheaper to incur the additional network complexity and operations costs then it would be to detangle the practice's operations from Eaglesoft and migrate to an alternative platform we would have replaced Eaglesoft over a year ago.
Avantages: When it comes to managing the end-to-end operations of a practice, Eaglesoft really can be a one-stop solution for providers as well as the front office. This improves efficiency and drives value that can be realized from the software investment, but it really does require the organization to be "all in" with regards to fully implementing Eaglesoft to realize its full value
Inconvénients: Reporting effectively needs to be blown up and started over. While there are several out-of-box reports, there is no way to customize reporting that does not require getting Eaglesoft involved, and in many cases it goes absolutely nowhere. There are so many better reporting technologies and capabilities that enable template reports to become hundreds of other reports, and Patterson desperately needs to get a 21st century reporting capability added to the product. Eaglesoft desperately needs a new web-based UI. the 32 bit UI in 2018 is difficult, and subscribes to a user mode that is quickly becoming out dated. Watching our hygienist and doctors use the product day-in and day-out I see many areas where a new UI with a new Reporting engine would go a long long ways in rejuvenating a product that is otherwise very capable in facilitating the management of a practice
Publié le 05/12/2019
Our Daily Software
Commentaires: It has made it easier knowing that anything that we need can be found in one place. We are also able to scan in documents to they are easy to get to without searching the entire paper chart.
Avantages: I love that all of our needs for a patient are right at our fingertips! Patient information, charting, imaging and billing in one location.
Inconvénients: We do run into problems where computers become disconnected from the main server but customer support is there to help us every time and get us up running again quickly.
Réponse de l'éditeur
envoyé par Patterson Dental Supply le 22/01/2020
We are sorry to hear that you are experiencing difficulties with connection to the main server. There can be a variety of reasons but most often it is related to a network issue. We recommend that you continue to call our support team to properly diagnose and resolve the issue quickly. They are happy to help! Our software team is glad to hear that you are pleased with the ease of patient features.