EagleSoft

Logiciels les + demandés


Pour qui ?

Designed for medical facilities of all sizes, it helps manage and track patients' treatment plans, records, outstanding balance and more.

Notes moyennes

91 avis
  • Note globale 4 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 3.5 / 5

Informations sur le produit

  • Prix Contact Patterson Dental Supply for pricing details.
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Installation (Windows)
  • Formation Formation présentielle
    Webinaires

Informations sur l'éditeur

  • Patterson Dental Supply
  • http://www.patterson.eaglesoft.net

En savoir plus sur EagleSoft

HIPPA-compliant, on-premise practice management solution that allows medical facilities of all sizes to manage and track patients' treatment plans, records, outstanding balance and more.

EagleSoft - Fonctionnalités

  • Facturation médicale
  • Gestion des clients
  • Gestion des dossiers patients
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Graphiques
  • Imagerie et rayons X
  • Planification de traitement
  • Rappels de rendez-vous

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Avis les plus utiles sur EagleSoft

Excellent "hub" for managing all aspects of your BUT Patterson's lack of attention to 2018 Security Standards should make it a non starter or at minimum give pause before implementing

Publié le 28/03/2018
Michael M.
Dir of Information Technology / Chief Security Officer
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
2 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As the Chief Security Officer and Director of IT for a mid-size dental practice, and as someone who manages Product Management for delivering enterprise security products for some of the largest organizations in the world, for all the good that Eaglesoft potentially provides to a practice, there is no way in good conscience I could / would recommend the product based on its inability, and the company's lack of desire, to address basic issues that contribute to poor security. Our practice has spend multiple thousands of dollars and increased network complexity, in order to mitigate, to our risk assessment satisfaction, and address both our HIPAA HITECH and PCI compliance obligations ariybd these basic issues. EagleSoft did take steps in version 18 to improve the security of its database and protect patent data at rest which was both commendable and expected under HIPAA HITECH. However, other basic security best practices, Patterson has demonstrated absolutely no desire or willingness to address. Prior to posting this review, I reached out to Patterson notifying them of these issues, and offering to partner with the organization to address. I was politely told "no thank you" and that "they had no intention of addressing the issues in the near future." That was in Oct 2017. The basic issues are: 1. The product forces you to have your practice users have local administrative privileges on the workstation - This runs completely counter to the "least privilege" principal of security that states that a user should have the absolute least amount of privileges required to perform a set of tasks. As a result of this requirement - we cannot sufficiently lockdown our computing environment to sufficiently address Change Management. Further, if a practice user shoul inadvertantly stumble upon something from the internet that our Symantec Endpoint protection should miss, this single issue creates a condidiotn where the malicious code can propogate across the network faster then we could contain it. That is because our staff move between 11 treatment rooms. Wev've been forced to do heavy network segmenting as a mitigation tactic so that we could contain an outbreak or other malicious code providing us sufficient time to detect and respond. There is absolutely no reason, except for lazy coding practices, that in 2018 and Windows 7 and higher platforms that Eaglesoft cannot easily adapt their Win32 UI to run without fear of error when the user is logged onto the workstation as nothing more then a local system or domain User. 2. The second security flaw is that it is predicated on an idea that all users are using a shared credential at the workstation. While I understand that this is normal behavior in historical practices, and even today in smaller practices who choose simplicity vs. other risk, the product can be and should be able to easily adapt to an environment where each practice user has their own unique network login. It is already a requirement in PCI, and expect that in future HITECH updates that multi-factor authentication, i.e. OTP will become increasingly required. This inability to cleanly address multiple user profiles results in:
2.1 Violation of security best practices because it obscures tracability of action on the network.
2.2 When each user has their own system login, Eaglesoft forces you to go in and make sure that each person is individually setup to leverage common resources like X-Rays, Oral Cameras, etc. This makes moving from room to room difficult because for less technical users it makes it impossible to seamless work in any room where they may have never worked before because configurations cannot be set at a workstation level and traverse all profiles.
2.3 Eaglesoft does not provide the ability to integrate natively with Active Directory. I can understand, and fully accept Patterson's decision for Eaglesoft itself to be its own standalone Authentication and Authorization mechanism. It makes perfect sense because Patterson does not want to have an inherent mandate that AD be a prerequisite. In small practices that would too much. However, with that said, I know for 100% sure that it is not brain surgery to equip a product with its own authentication and authorization schema to leverage AD authentication and authorization if AD is present. I've done it multiple times in multiple enterprise scale products. I would expect that it should be possible if AD is present that I should be able to map an AD account to an Eaglesoft account. Today my users have to sign on twice. Once to the workstation and then to Eaglesoft, when once would be sufficient.
To be blunt, these security issues above make it very hard for those of us with an information security background we are hard pressed to not look negligent if / when a security breach occurs and someone evaluates our due diligence against established security best practices. In summary, for all of the wonderful capabilities of Eaglesoft that in many ways makes it a "must have" for our practice. But in truth, If it wasn't for the fact that it was easier and cheaper to incur the additional network complexity and operations costs then it would be to detangle the practice's operations from Eaglesoft and migrate to an alternative platform we would have replaced Eaglesoft over a year ago.

Avantages: When it comes to managing the end-to-end operations of a practice, Eaglesoft really can be a one-stop solution for providers as well as the front office. This improves efficiency and drives value that can be realized from the software investment, but it really does require the organization to be "all in" with regards to fully implementing Eaglesoft to realize its full value

Inconvénients: Reporting effectively needs to be blown up and started over. While there are several out-of-box reports, there is no way to customize reporting that does not require getting Eaglesoft involved, and in many cases it goes absolutely nowhere. There are so many better reporting technologies and capabilities that enable template reports to become hundreds of other reports, and Patterson desperately needs to get a 21st century reporting capability added to the product. Eaglesoft desperately needs a new web-based UI. the 32 bit UI in 2018 is difficult, and subscribes to a user mode that is quickly becoming out dated. Watching our hygienist and doctors use the product day-in and day-out I see many areas where a new UI with a new Reporting engine would go a long long ways in rejuvenating a product that is otherwise very capable in facilitating the management of a practice

My excellent experiences with Eaglesoft's service team have made me a loyal customer

Publié le 05/07/2018
Erica T.
Business & Compliance Manager
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

Inconvénients: There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

One of the better dental practice management softwares

Publié le 10/08/2019
Jennifer F.
Owner dentist
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall I really enjoy Eaglesoft. I will say though that the monthly support is pretty pricey compared to other softwares like Open Dental.

Avantages: Very easy to use. The help section is excellent so many questions can be answered just by searching FAQs. For questions that can't be answered there, their support is excellent.

Inconvénients: There are some functions that do not make sense. For instance, if you have an insurance that you select "do not track claims" for, it will still track it if you submit the claim electronically.

Eaglesoft has a good foundation, but it has a lot of problems, and hold-time is ridiculous.

Publié le 08/03/2018
Utilisateur vérifié
Chief Operating Officer, and HIPAA Privacy Officer
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's faster than many of the other softwares out there. When it works, it does work well. People who use Eaglesoft tend to like using it, but you'll have their support on speeddial.

Avantages: Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

Inconvénients: The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment. Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network. I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

user friendly, effective, productive

Publié le 09/01/2018
Sjana W.
Office Manager
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Couldn't run the office without it! Scheduler, practice management, etc. A must have!

Avantages: Makes dental office front office a breeze, and is easy to work with for back office as well. Plays well with other software companies that can be integrated into the system to make other aspects simplified. (We integrated Solution Reach, it was seamless). Customer support is top notch! Only once had an issue that was not able to be immediately addressed, and taken care of

Inconvénients: The icons they use for the different charting aspects are a bit odd. they have an area to store documents in a patients chart, called smart doc, and their icon is a brain on a piece of paper. Some don't make sense, but if you hover over it with the mouse, it will pop up what it is.
The other is there is SO much to remember, it's amazing how much they have in there! Not simple to disable some "upgrades" that I don't care for.

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