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RoomKeyPMS
Description de RoomKeyPMS
RoomKeyPMS propose un PMS aux hôtels indépendants, un avantage qui facilite et rend abordable la prestation de meilleures expériences client, l'augmentation des revenus et la réduction des coûts. Avec plus de 70 000 chambres gérées aux États-Unis et au Canada, il s'est révélé être un partenaire de confiance dans le secteur de l'hôtellerie depuis près de 20 ans. En plus d'offrir un PMS fiable et bien connecté, il propose un service client supérieur grâce à son équipe d'assistance locale composée d'anciens hôteliers.
Qui utilise RoomKeyPMS ?
RoomKeyPMS est un fournisseur de logiciels hôteliers intégrés, pour les hôtels indépendants et les chaînes hôtelières. Avec des centaines d'intégrations, il est possible de travailler avec les hôtels afin d'optimiser leurs opérations.
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The Most Versatile PMS
Commentaires : This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.
Avantages :
I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.
Inconvénients :
The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.
Very User friendly for entry level staff
Commentaires : roomkey is a very simple system in the way it functions is great for staff to learn on , as its uncomplicated. As a manager there could be upgrades done to their rate wizard on how rates are entered and the functionality of it, as well as some reports that are not available and some functions that are also not available.
Avantages :
Customer support is where i give the highest pro! very easy to learn and very easy to find your way around the system. can be integrated with some extranets. credit card processor also can be integrated
Inconvénients :
is lacking in some areas such as reports, group reports and conformations. also unable to send travel agents conformations with total present if set to hide rate on registration card from guest. sometimes there is glitches which results in credit cards being pre authorized at check in but does not show in roomkey that it has been done.
Customer Service Outstanding!
Commentaires : We have had RoomKey for over 4 years and my experience has been wonderful. There is so much to learn and when I have a problem, customer service is there to help.
Avantages :
The Customer Service is OUTSTANDING!!! Especially [sensitive content hidden]. The program is very user friendly. I like the monthly classes teaching/showing different aspects of the program.
Inconvénients :
There is nothing at all that I do not like
Réponse de l'équipe de RoomKeyPMS
il y a 2 semaines
Thank you for your kind words! We are pleased to hear that you have had a positive experience with customer service and the ongoing educational opportunities from our training team!
Service Has improved greatly! Thanks
Commentaires : Overall very satisfied, and pleased that they seem to be getting better!
Avantages :
The support has gotten much better recently and seam to be much more responsive and knowledgeable. The instant feedback feature is also greatly appreciated The online platform is great for working GM and regional directors on the move!
Inconvénients :
Some user features can be improved, ie rate wizard, and multiple group reservations.
Réponse de l'équipe de RoomKeyPMS
l’année dernière
Thank you very much for your feedback! I am pleased to hear that your experience with service has greatly improved. We are happy to ensure you have the support you need when you need it!
Alternatives envisagées précédemment :
The Best PMS system out there!
Commentaires : EXCEPTIONAL! I couldn't recommend it more!
Avantages :
The seamless reservation integration, easy to use interface, and the magnificent support staff makes Roomkey the best PMS around. I take advantage of all the features and excited to see what new features and updates will roll out soon. The constant patches to the program is something I really appreciate as well, knowing that Roomkey is constantly improving is invaluable to me.
Inconvénients :
Nothing, I utilize every feature it has and have found no downside to any of it.
Réponse de l'équipe de RoomKeyPMS
il y a 3 mois
Thank you for the wonderful words on your experience with RoomKeyPMS. We continually strive to regularly keep our software up to date to continue to add value for our customers. We appreciate your recommendations!
