Description de Omnigo

Omnigo Software est un fournisseur de solutions de gestion de la sécurité du public, de reporting d'incidents et de la sécurité pour les entreprises chargées du maintien de l'ordre public, l'éducation, la santé, les jeux, l'hôtellerie et d'autres entreprises, offrant des applications faciles à utiliser qui fournissent des informations exploitables pour prendre des décisions plus éclairées. Plus de 2 000 clients font confiance aux solutions Omnigo pour aider les professionnels du maintien de l'ordre public et de la sécurité à sécuriser la propriété de leurs organisations, à se protéger contre la perte de revenus et à garantir des lendemains plus sûrs.

Qui utilise Omnigo ?

Les organisations ayant des services de sécurité physique, notamment les entreprises chargées du maintien de l'ordre public, l'enseignement supérieur, les écoles d'enseignement primaires et secondaires, les soins de santé, les jeux, l'hôtellerie, les grandes entreprises, la sécurité privée, le gouvernement, etc.

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Avis sur Omnigo

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,2
Service client
4,5
Fonctionnalités
4,2
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
48%
4
42%
3
7%
2
2%
Pastor Don
Overseer (É.-U.)
Utilisateur LinkedIn vérifié
Institutions religieuses
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

What a great experience and Security tool to have.

5,0 il y a 5 ans

Commentaires : The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet.

Avantages :

The software is easy to use, so it's user friendly. The program is really simple to use but have a lot of tools to ensure your department is successful. The program is web based and ca be accessed anywhere where there's internet.

Inconvénients :

We did not purchase enough licenses. If there's no internet, you will not be able to access the software.

Captain Richard
Captain (É.-U.)
Forces de l'ordre, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The most bang for your buck!

4,0 il y a 6 ans

Commentaires : The enterprise program is one of the most complete entry level systems around with expandability and design options that rival much more expensive competitors. With over 12 years in the partnership we couldn't be happier with the product! The ability to run reports in an instant, document compliance with ease, and manage the daily operational needs of the department is supported with a robust system on a minimal platform. The web based software frees up on site storage space while maintaining security and back ups through a variety of backend options. The only thing better than the product is the phenomenal customer support! In over a decade there has not been one item that wasn't rectified immediately, completely, and with the utmost of professionalism! If you are looking to upgrade your current system, ask yourself the same thing we did. What is more important than getting someone immediately to address your needs regardless of time or need? For us it was a no brainer. Report Exec Enterprise from CESI is the par excellance we choose over and over again each day!

Avantages :

The adaptability and integration options.

Inconvénients :

I haven't found it yet

Bryan
System Network Administrator (É.-U.)
Services financiers, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

If looking for visitor management choose a different platform than iPass visitor management

2,0 il y a 3 ans

Commentaires : We are using Omnigo for visitor management and for keeping track of security guards at locations.

Avantages :

That they have a SaaS for the iPass so you don't have to manage the architecture on your own physical site.

Inconvénients :

Do not like waiting on hold for 45 minutes for Omnigo support for iTrak / iPass to answer. Typically 8 times out of 10 when I call in they are not able to answer it while I'm on the phone with them either. I'm a system network admin at my company and service about 10-12 other services and this support is around the worst that I've ever seen. Everything extra to do within iPass is either an extra module or doesn't seem to work properly. For example if you want something more than their can'd reports you have to buy the Ad hoc reporting module or the new reporting module that they are coming out with. If you want to import employees from a CSV or import them off of active directory groups on a scheduled basis you have to buy their import module. Sales team when showing product acts like each of these items comes with the product and doesn't tell you until after you have bought it that each of these is an additional module cost. The R3 scanners to scan the drivers license and auto input the fields for visitors works about half the time as it'll create a different visitor 50% of the time scanning the same exact drivers license. For example if your name is John Doe it would scan it the first time and see John Doe then the second time it might scan it in as John. Doe which would create a separate visitor record since they didn't match exactly.

Tom
Sr. Systems Administrator (É.-U.)
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hands-off maintenance is a huge plus

4,0 il y a 6 ans

Commentaires : I really enjoy the enterprise software that is hosted remotely on the Competitive Edge servers. It takes one more administrative/maintenance responsibility off our shoulders, ensures that we're always running the latest edition of the software, and utilizing the latest features. I also like the fact that my staff can access it from anywhere they have an internet connection - previously the program was only available on our local network. The only thing that keeps me from giving it 5 stars across the board is the dispatch module's continued reliance on locally-installed software. I was sold on this product due to all of the above-stated reasons but was quite disappointed to learn that there was still on-site maintenance requirements for the dispatch users. Any time the server/database gets updated, we have to locally update the required dispatch software. I am hopeful that this can be remedied in the future and this will truly become a cloud-hosted product.

Avantages :

Versatile features, hosted off-site, very accessible/responsive support staff

Inconvénients :

The need for local software on the dispatch module

John
É.-U.
, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Report Exec is a sound product

4,0 il y a 6 ans

Commentaires : Report Exec is ideal for any Security or Law Enforcement firm whom wishes for incident report accountability. The Dispatch program is especially useful for operations involving multitasking of many individuals and tasks by a single dispatcher. Their customer service and tech support teams are attentive and responsive.
If I were to critique a feature of the program it would be the use of vehicle tracking. It seems primarily designed for Law Enforcement, issuing tickets and detailed insurance/legal claim information (monetary values, legal fees, etc.). As a Security entity, our need is more for registering vehicles with associated tags and occasionally logging citations. I would also like there to be a West Coast presence to allow for Administrative training courses. I feel it would be beneficial to the customers if they could manage and facilitate their own systems with less manufacturer assistance.

Avantages :

The Dispatch software. The ability to multitask several Officers and assignments by one or two individuals is key to a competent workflow with minimal resources.

Inconvénients :

The lack or difficulty in customization.