par HotSchedules

4.5 / 5 313 avis

Pour qui ?

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

Notes moyennes

313 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • HotSchedules
  • Fondé en 1999

En savoir plus sur HotSchedules

HotSchedules provides a cloud-based operating platform, as well as supporting solutions and services for the restaurant, retail and hospitality industries. HotSchedules suite of products enables owners and operators to schedule employees across locations, track time and attendance, monitor business performance and manage day-to-day operations. With HotSchedules native mobile app, employees can check schedules, pick-up and drop shifts, and request time off, all from their mobile phones.

HotSchedules - Fonctionnalités

  • Comptabilité intégrée
  • Facturation
  • Gestion de table
  • Gestion des cuisines
  • Gestion des employés
  • Gestion des listes d'attente
  • Gestion des menus
  • Gestion des réservations
  • Gestion des stocks
  • Point de vente (PDV)
  • Rapports et analyses
  • Budgétisation et prévision
  • Gestion des recrutements
  • Gestion des sous-traitants
  • Gestion du cycle de vie des employés
  • Main-d'œuvre variable
  • Planification
  • Pointage
  • Projection du travail
  • Suivi des compétences
  • Évaluation des performances
  • Achats
  • Analyse nutritionnelle
  • Fonctions pour cafétérias
  • Fonctions pour établissements de soins
  • Gestion des recettes
  • Gestion des stocks
  • Paiements et financement en ligne
  • Planification des menus
  • Point de vente (PDV)
  • Repas gratuits et réduits
  • Suivi des plateaux
  • Écoles
  • Étude des coûts
  • Alertes/Notifications
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel
  • Accès mobile
  • Changement d'équipe
  • Distribution planifiée
  • Gestion de la paie
  • Gestion des ressources
  • Messagerie
  • Planification automatisée
  • Pointeuse
  • Rapports et analyses

Avis les plus utiles sur HotSchedules

General Manager and partner

Traduire avec Google Translate Publié le 03/02/2017
Carisa D.
General Manager/ Partner
Restaurants, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Note globale
3 / 5
Facilité d'utilisation
3 / 5
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost. I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Avantages: The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Inconvénients: Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Réponse de l'éditeur

envoyé par HotSchedules le 09/02/2017

Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

Please reach out if you are continuing to experience difficulty with the software.

This software is easy to use and a great way to communicate.

Traduire avec Google Translate Publié le 08/08/2017
Greg L.
Restaurant Service Manager
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Note globale
5 / 5
Facilité d'utilisation
4 / 5
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Avantages: The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Inconvénients: My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

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