15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de ThunderTix

Idéal pour les spectacles et les concerts en direct avec des outils entièrement intégrés pour organiser efficacement des événements traditionnels ou virtuels. Facile à utiliser, avec fonctions entièrement intégrées pour vidéo et marketing, collecte de fonds, cartes-cadeaux, sièges réservés avec distanciation sociale, abonnements, marchandises, fidélisation des clients, coupons et enquêtes. Le seul service sans frais de guichet et 100 % de paiements par soirée. Utilisez la version d'essai gratuite pour bénéficier d'un service client et découvrez pourquoi ThunderTix est l'un des meilleurs choix pour les spectacles en direct.

Qui utilise ThunderTix ?

Au service des entreprises dans le domaine des arts du spectacle (théâtre, danse, galas et comédies), sans oublier la musique en direct, les visites guidées et les festivals. Listes d'événements en anglais, français et espagnol.

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ThunderTix

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
79%
4
20%
3
1%
2
0%
1
0%
Sergio
Sergio
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

5,0 il y a 8 ans

Commentaires : I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Avantages :

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Inconvénients :

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

Réponse de l'équipe de Thunder Data Systems

l’année dernière

Sergio, once in a while we read comments like yours, and we are left brimming with pride. Everything you mentioned is a core value to us: responsive, thorough service, ease-of-use, cost-effective pricing, rapid responses to bugs, and attention to the smallest details that make it all possible. Thank you for your excellent rating and for making our day!

John
Technology Director (É.-U.)
Divertissement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Crash, Boom, Bang! ThunderTix Makes Noise!

5,0 il y a 2 ans

Commentaires : For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing.

Avantages :

TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.

Inconvénients :

The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.

Réponse de l'équipe de Thunder Data Systems

il y a 2 ans

Thank you, John, for shouting out those accolades for us! Our support staff will certainly love reading your comments. We realize that there are folks that might want to create the charts on their own, and one day we hope to offer that. Our design team is phenomenal, and they talk through the presentations with our clients to ensure we've covered every detail before ticket sales begin. Most of our clients appreciate that hand-holding, but we certainly can look at a self-serve model. The self-serve model will be coming for thermal tickets, so should you decide to add that, you can avail yourself of our designer. (You can design eTickets now.) Again, thank you for the fantastic rating!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fine but not the best option out there

2,0 il y a 6 ans

Commentaires : I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Avantages :

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Inconvénients :

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Réponse de l'équipe de Thunder Data Systems

il y a 2 ans

Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

Lorenzo
ICT Manager (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Efficient Approach for Support Management

5,0 il y a 4 mois

Commentaires : The efficiency of managing events is well supported by the program, and this brings a reliable and focused way of running business.

Avantages :

The platform has the right ticketing procedures, and they all bring a reliable communication.

Inconvénients :

The program creates a suitable scheduling plan, that makes every process reliable.

Renae
President, Board of Directors (É.-U.)
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Simple, Straightforward Ticketing with Excellent Support

5,0 il y a 3 ans

Commentaires : The experience has been very positive over all. I find that other ticketing software I have used make it possible to do everything and impossible to do anything. They get so bogged down in customizability that it makes it very difficult to make the most basic thing a ticketing software needs: the ability to sell tickets. Our organization is a small, 100% volunteer community theatre. Without staff, using a software that has a million bells and whistles but takes months to master just wasn't an option for us. ThunderTix was immediately very easy to use. Once I did about an hour's worth of set up and purchasing, sent in our seating map, and uploaded our contact list, everything was really straight forward and intuitive. Not to mention, for moments where something might not be as clear, there's a unique amount of amazing documentation and videos provided by the staff that make it a lot easier for our volunteers. Their support is awesome and they take recommendations and bug reports really seriously. It sort of has a "local business" feel to it.

Avantages :

ThunderTix is cost-effective compared to other options on the market. It's easy to use with intuitive and thoughtful configuration. The design is empathetic and prioritizes access in a way that is refreshing for ticket software. The support is outstanding and their documentation is comprehensive. Our customers think the process is seamless and clear, and we have had no reports of a negative customer experience to date.

Inconvénients :

Support is awesome, but figuring out how to contact them can get convoluted because it's clear they want to lead you to their truly excellent documentation first. That's fine for "how do I" style questions, but makes reporting bugs pretty difficult. When we were setting up ThunderTix, it kind of felt like we were paying for every little thing: venue configuration, having reserved tickets, purchasing our POS equipment, etc.-- we didn't feel misled by the indicated pricing on the website, though, simply because those are primarily one time expenses.

Réponse de l'équipe de Thunder Data Systems

il y a 2 ans

I love the fact that you find our system easy for volunteers to use, Renae! Our design team spends a huge time on little things to make it easy. And how about those support reps? They are anything but unsung heroes to our clients, and I know they'll appreciate your words. So, thank you! I'm truly sorry you felt dinged by small fees. We really strive to be the perfect price point for smaller organizations, so we obviously have some work to do to explain any extras. Some costs such as hardware of course, are required to be passed on to the customer. By venue configuration, perhaps you mean the seating chart setup. We are looking at DIY processes to allow you to create them on your own, but we're not there yet. We'll keep improving areas for self-help to help small organizations feel confident in their choices. Thank you for your valuable feedback and, of course, your stellar rating.