Description de ThunderTix

Adapté aux arts du spectacle et aux lieux de musique en direct avec des outils entièrement intégrés pour gérer efficacement votre guichet : réservation des sièges, abonnements, collectes de fonds, cartes-cadeaux, marketing, produits de consommation, fidélisation des clients, bons et sondages. Le seul service SANS frais appliqués aux billets ; ajoutez éventuellement des frais et conservez tous les revenus. Utilisez la version d'essai gratuite pour bénéficier d'un service client exceptionnel et découvrez pourquoi ThunderTix est l'une des meilleures billetteries en ligne pour les représentations en direct.

Qui utilise ThunderTix ?

Au service des entreprises dans le domaine des arts du spectacle (théâtre, danse, galas et comédies), sans oublier la musique en direct, les visites guidées et les festivals. Listes d'événements en anglais, français et espagnol.

ThunderTix Logiciel - 1 ThunderTix Logiciel - 2 ThunderTix Logiciel - 3 ThunderTix Logiciel - 4 ThunderTix Logiciel - 5

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Avis sur ThunderTix

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
77%
4
22%
3
1%
2
0%
1
0%
Sergio
Sergio
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

5,0 il y a 7 ans

Commentaires : I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Avantages :

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Inconvénients :

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

Ken
Producer (É.-U.)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ThunderTix Rocks

5,0 il y a 2 mois Nouveau

Commentaires : ThunderTix saved us thousands of dollars over the BIG GUYS in ticketing in New York City, and ThunderTix worked perfectly and their staff is beyond excellent. Thank you. Thank you. Thank you for helping our first Big Off-Broadway show be a success.

Avantages :

We were looking for a flexible ticketing solution for our First Big Off-Broadway show, and Telecharge, Ticketmaster, Criterion, VenueTix, AudienceView and others WOULDN'T work with us for we were unknown at this level or they wanted a 3 year contract. I contacted ThunderTix and they were amazing. One of the employees called me from her car to respond to my questions. Awesome. The Customer Service here is like no other company I have worked with in years. Fast, informative and KIND, so incredibly wonderful. Any problem I had with not understanding elements of the software, they would get back quickly and teach me what I was not understanding. FANTASTIC. We had NO TECH glitches with the software, ticketing was amazing, the Seat Map they made was perfect, it all work unbelievably well, I cannot thank them enough for supporting us with such professionalism and kindness. Work with ThunderTix. Don't pay the big bucks for poor support and an attitude. The ThunderTix software and support team are exceptional.

Inconvénients :

Fonts could be a bit bigger and some menus could be easier to find, but other than that, all good. It worked without a glitch.

Réponse de l'équipe de Thunder Data Systems

il y a 2 mois

Ken, my mother taught me to treat others as I'd want to be treated. So, I took her advice and decided that we had to earn our clients business every day. If we don't demonstrate our commitment, then why should they be forced to stay? I'm glad we earned your trust! Now, let's get to those fonts.... I think we might be able to improve the display with some custom CSS. Will you reach out to support, so we can see what we can do? Thank you for your amazing kudos which I've already shared with our fantastic team!

Utilisateur vérifié
Group Sales Representative and Events Assistant (É.-U.)
Utilisateur LinkedIn vérifié
, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fine but not the best option out there

2,0 il y a 5 ans

Commentaires : I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Avantages :

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Inconvénients :

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Réponse de l'équipe de Thunder Data Systems

il y a 4 mois

Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

Derriel
Technology Services Coordinator (É.-U.)
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

There is a lot to be said for a company that just "gets it".

5,0 il y a 3 mois

Commentaires : I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.

Avantages :

From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support.

Inconvénients :

I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered.

Réponse de l'équipe de Thunder Data Systems

il y a 2 mois

Derriel, there are a few reviews we receive that are so glowing and make me so proud, that I'm left misty-eyed. Yours is one of them. Everything you have said about our amazing team is everything I have worked for in the 23 years that I've been at the helm of this business. The holidays are coming, and you gave us an early gift to start the season. Thank you!

Rebecca
Owner (É.-U.)
Arts de la scène, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A great reoccurring ticketing option

4,0 il y a 3 semaines Nouveau

Commentaires : I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use.

Avantages :

Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.

Inconvénients :

It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.

Réponse de l'équipe de Thunder Data Systems

il y a 3 heures

Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.