TimeTrade

TimeTrade

par TimeTrade Systems

Qui utilise TimeTrade ?

Vente au détail, secteur bancaire, services financiers, logiciels et technologie, ventes, marketing et customer success.

Description de TimeTrade

TimeTrade crée des conversations qui génèrent des affaires. Les entreprises sont équipées pour offrir un service personnalisé à chaque client, à chaque fois, ce qui améliore la satisfaction des clients, leur fidélité ainsi que leur rétention et accentue la croissance des ventes. La plateforme cloud d'engagement client fournit des outils d'application multicanaux et mobiles pour gérer la partie la plus fondamentale du parcours client : la conversation en direct. Plus de 500 grandes marques font confiance à TimeTrade pour alimenter les conversations et améliorer l'expérience client.

Informations sur TimeTrade

TimeTrade Systems

https://www.timetrade.com

Fondé en 1999

Prix de TimeTrade

TimeTrade n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de TimeTrade est disponible à partir de 78,00 $US.

À partir de

78,00 $US

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

TimeTrade - Fonctionnalités

Logiciels d'agenda
Accès mobile
Base de données de clients
Emplacements multiples
Gestion des réservations de chambres
Paiements en ligne
Planification automatisée
Planification des groupes
Rappels de rendez-vous
Rendez-vous récurrents
Réservation en ligne
Synchronisation du calendrier
Alertes/Notifications
Emplacements multiples
Gestion des calendriers
Gestion des documents
Planification automatisée
Planification basée sur les règles
Portail libre-service
Rendez-vous récurrents
Réservation en ligne
Suivi du statut de charge
Alertes/Notifications
Emplacements multiples
Gestion des réservations de chambres
Planification automatisée
Planification des cours
Planification des groupes
Planification des installations
Planification des rendez-vous
Planification des ressources
Planification du personnel
Planification en temps réel

Avis sur TimeTrade

Afficher 5 avis sur 65

Note globale
4,2/5
Facilité d'utilisation
4,2/5
Service client
4,1/5
Fonctionnalités
3,9/5
Rapport qualité-prix
4,3/5
Alex B.
Manager
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 30/08/2018

"This is THE booking solution for small businesses and entrepreneurs"

Commentaires: Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Avantages: After you have it set up, it works seamlessly without you having to do much.
You can set many different types and lengths of appointments/calls.
It's easy to create and adjust the times you're available for the different appointments/calls.
It automatically sends you and the other person emails about the calls AND a reminder email!
If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked!
Amazing pricing.

Inconvénients: It can be a little confusing to set up and the tutorial videos don't always address all your issues.

  • Provenance de l'utilisateur 
  • Publié le 30/08/2018
Utilisateur vérifié
Senior Business Development Manager
Logiciels
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/05/2018

"Been using the tool for over 5-years. It has made booking meetings so much easier. "

Commentaires: The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Avantages: How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Inconvénients: Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Réponse de l'éditeur

envoyé par TimeTrade Systems le 29/05/2018

Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release.

  • Provenance de l'utilisateur 
  • Publié le 19/05/2018
Sheri B.
MT
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 14/09/2018

"Absolutely no customer support response in 4 days. Left me hanging"

Commentaires: My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Avantages: I liked the price and simplicity of the program.

Inconvénients: There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

  • Provenance de l'utilisateur 
  • Publié le 14/09/2018
Utilisateur vérifié
Sr. Manager, Marketing Analytics & Operations
Immobilier, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 12/02/2018

"TimeTrade- Easy solution to customer interactions"

Avantages: The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Inconvénients: It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

  • Provenance de l'utilisateur 
  • Publié le 12/02/2018
Brendan P.
Financial Advisor
Services financiers, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 26/07/2018

"The best return on year I have ever made in my life."

Commentaires: Save an estimated hundred hours per year.

Avantages: This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Inconvénients: There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

  • Provenance de l'utilisateur 
  • Publié le 26/07/2018