TimeTrade

Commentaires: The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Avantages: How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Inconvénients: Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

Avantages: The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Inconvénients: It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Commentaires: Save an estimated hundred hours per year.

Avantages: This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Inconvénients: There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

Commentaires: Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years. It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

Commentaires: Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Avantages: Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient.

Inconvénients: I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords.