Pour qui ?

Salons, spas, personal service providers

Notes moyennes

584 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • ProPoint Solutions
  • http://www.supersalon.com/
  • Fondé en 2001

En savoir plus sur SuperSalon

Used by the most successful salon operators in the world, SuperSalon is the touch screen salon management software that effortlessly manages & grows your business. With online check-in and appointments, mobile apps, loyalty, self check-in, digital display boards, analytics to improve cash flow and innovative business-building tools like Reserve with Google to grow your customer base, sales and profits, SuperSalon helps salon owners operate and scale their business with certainty and vitality.

SuperSalon - Fonctionnalités

  • Carte de fidélité
  • Emplacements multiples
  • Gestion de la paie
  • Gestion des employés
  • Gestion des locations de stands
  • Gestion des stocks
  • Point de vente (PDV)
  • Profils client
  • Rendez-vous récurrents

Avis les plus utiles sur SuperSalon

Amazing Arik!

Traduire avec Google Translate Publié le 13/08/2016
Jessica Rudewick
Owner
Rudewick Enterprises
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: First, I want to say that Arik is AMAZING!! He is professional, courteous, and easy to work with. His idea of making the bright sign library is SO wonderful!!! Having a team member that is this fantastic is a true asset to any organization. The library makes my life easier because I have ready-made options to make the bright sign more attractive and help in-salon advertising. My Supersalon Experience:
It is frustrating when an update is pushed through and causes more issues for my salon. The wait list worked perfectly before and now calling in or using the app has the guest go to the bottom of the list when we check that they are here. This makes for pissed off guests and makes the job of our team more difficult and much less efficient.

Avantages: It is easy to use in the salon- I love the option of using the mouse or the touch screen. It is easy to learn for the stylists and is intuitive. For the most part, things are where you would think they should be.

Inconvénients: I can't do everything from iOffice. As an owner I have had to play the part of manager some and it would make life much easier to be able to do whatever I need to do from iOffice. Specifically, I would like to be able to add clock-ins/outs, not just edit them & submit an order, not just finalize- that seems backwards. I not only want to be able to see the order before it is submitted, I want to be able to submit it.

SuperSalon is not ready for a production release

Traduire avec Google Translate Publié le 11/06/2017
Jeff Brewer
President
Cthulhu Hair Inc
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
Source : asdf
2/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
5 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work. Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Avantages: The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Inconvénients: Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work. I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

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