AppointmentPlus

Qui utilise AppointmentPlus ?

AppointmentPlus est destiné aux petites, moyennes et grandes entreprises clientes du monde entier dans plus de 100 secteurs d'activité. L'application est conçue pour s'adapter : certains clients arrangent plus d'un million de rendez-vous par mois.

Description de AppointmentPlus

Gagnez du temps et de l'argent grâce au logiciel d'agenda d‘AppointmentPlus. Avec plus de 10 000 sites dans le monde entier, AppointmentPlus sert les grandes et petites entreprises, y compris Coca-Cola, International Paper, GE, Anheuser-Busch, Campbell's Soup, Costco, Banque of America, H&R Block, Cargill, etc. Les clients sont également enchantés par le service client et la formation. L'éditeur s'efforce de répondre rapidement et de façon précise à chaque client servi. Inscrivez-vous pour voir une démo dès aujourd'hui !

Informations sur AppointmentPlus

AppointmentPlus

https://www.appointmentplus.com/

Fondé en 2001

Prix de AppointmentPlus

AppointmentPlus n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de AppointmentPlus est disponible à partir de 49,00 $US/mois.

Vidéo de AppointmentPlus
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À partir de

49,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

AppointmentPlus - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Paiements en ligne
  • Planification automatisée
  • Planification des groupes
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Réservation en ligne
  • Synchronisation du calendrier

Logiciels d'agenda : afficher la liste complète

  • Conforme HIPAA
  • Emplacements multiples
  • Facturation
  • Fonction de glisser-déposer
  • Gestion des dossiers patients
  • Gestion des enseignants et du personnel scolaire
  • Gestion des médecins
  • Gestion des non-présentations
  • Planification des gardes
  • Planification des rendez-vous
  • Portail libre-service
  • Rendez-vous récurrents

Logiciels de planification pour cabinets médicaux : afficher la liste complète

  • Alertes/Notifications
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel

Logiciels de planning : afficher la liste complète

  • Gestion des calendriers
  • Planification des rendez-vous
  • Rappels d'appels
  • Rappels de paiement
  • Rappels par SMS
  • Rappels par e-mail
  • Rendez-vous récurrents
  • Replanification
  • Réservation en ligne
  • Suivi de confirmation de rendez-vous

Logiciels de rappel de rendez-vous : afficher la liste complète

  • Facturation
  • Gestion des clients
  • Gestion des commissions
  • Gestion des stocks
  • Gestion du personnel
  • Liste des services
  • Planification des rendez-vous
  • Point de vente (PDV)
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Toilettage mobile

Logiciels pour entreprises de toilettage pour animaux : afficher la liste complète

  • Base de données de clients
  • Devis
  • Décodeur VIN
  • Facturation
  • Gestion de la comptabilité
  • Gestion de la paie
  • Gestion des ordres de travail
  • Gestion des pièces
  • Gestion des stocks
  • Historique des services
  • Planification
  • Planification de la maintenance
  • Suivi des véhicules
  • Taux de travail

Logiciels pour garages : afficher la liste complète

AppointmentPlus - Logiciels similaires

Plus d'alternatives à AppointmentPlus

Avis sur AppointmentPlus

Afficher 5 avis sur 131

Note globale
4,2/5
Facilité d'utilisation
4,2/5
Service client
4,3/5
Fonctionnalités
4,1/5
Rapport qualité-prix
4,1/5
Robert N.
Director of Customer Success
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 29/03/2018

"5 Stars Plus"

Avantages: We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Inconvénients: As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Réponse de l'éditeur

envoyé par AppointmentPlus le 12/04/2018

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

  • Source de l'avis 
  • Source : GetApp
  • Publié le 29/03/2018
Gordon L.
Assistant Center Director
Gestion de l'enseignement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 24/04/2020

"Gets the job done most of the time"

Commentaires: AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Avantages: Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Inconvénients: It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Réponse de l'éditeur

envoyé par AppointmentPlus le 30/04/2020

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

  • Source de l'avis 
  • Publié le 24/04/2020
Utilisateur vérifié
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 01/03/2018

"Clunky, difficult to use and no better featured than any other app"

Avantages: This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Inconvénients: All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Réponse de l'éditeur

envoyé par AppointmentPlus le 14/03/2018

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 01/03/2018
Aimee G.
Counselor
Psychologie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/04/2020

"Great value for money and easy to use"

Commentaires: This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Avantages: We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Inconvénients: Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Réponse de l'éditeur

envoyé par AppointmentPlus le 05/05/2020

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

  • Source de l'avis 
  • Publié le 15/04/2020
Stephanie W.
Director of Client Support
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/04/2020

"Customized Software For a Wide Variety of Clients"

Commentaires: Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Avantages: We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Inconvénients: Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Réponse de l'éditeur

envoyé par AppointmentPlus le 04/05/2020

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!

  • Source de l'avis 
  • Publié le 16/04/2020