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Description de ClubExpress

ClubExpress est la solution Internet économique pour les toutes petites associations professionnelles et commerciales (25 à 5 000 membres). ClubExpress associe le site web de votre association à la base de données des adhésions, aux inscriptions/renouvellements/expirations des adhésions en ligne, au calendrier et à l'inscription aux événements, au traitement des cartes de crédit, au répertoire des membres, aux comités, forums, documents, intérêts et avantages sociaux, etc. L'éditeur utilise la sécurité de pointe, il n'y a aucune publicité et les associations possèdent leurs données, en permanence.

Qui utilise ClubExpress ?

Associations professionnelles et commerciales (25 à 5 000 membres). Les clubs que rejoignent les personnes au cours de leurs vies personnelles (même catégorie de membres).

ClubExpress ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ClubExpress

ClubExpress

4,2 (515)
24,00 $US
mois
Version gratuite
Version d'essai gratuite
57
9
3,7 (515)
4,4 (515)
4,6 (515)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
18,00 $US
mois
Version gratuite
Version d'essai gratuite
33
Intégrations introuvables
4,2 (148)
4,6 (148)
4,8 (148)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ClubExpress

Note moyenne

Note globale
4,2
Facilité d'utilisation
3,7
Service client
4,6
Fonctionnalités
4,0
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
45%
4
39%
3
11%
2
2%
1
2%
Edjare
Consultant (Togo)
Recherche, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Des services solides avec des qualité-prix très intersant

4,0 l’année dernière

Commentaires : La réduction significative de gestion manuel des programme et des cotisation est une riche expérience.

Avantages :

Le produit est plus facile à utiliser. Les options d'adhésion et de renouvellement des membres sont très cool.

Inconvénients :

La prise de main nécessite une assistance en ligne très souvent.

Martin
Martin
Membership Chair (É.-U.)
Utilisateur LinkedIn vérifié
Organisme social ou civique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid service offering and very good value

5,0 il y a 4 ans

Commentaires : We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Avantages :

Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability

Inconvénients :

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Jack
Ride Director (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/configure.

4,0 il y a 2 ans

Commentaires : ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction.

Avantages :

ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust.

Inconvénients :

The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages.

Brian
CIO (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review of RunMyVillage (RMV) software by ClubExpress (CE)

3,0 il y a 4 ans

Commentaires : RMV/CE user support is extremely responsive. Bugs and problems are addressed quickly and there is a regular schedule of enhancements. There are myriad forms of support for Villages which use RMV/CE, including user forums and a Users Steering Committee consisting of administrators from Villages which use RMV to support their operations. There is support for new villages evaluating or implementing RMV and the forums share best practices in the use of RMV.

Avantages :

It includes most of the features required by a Village (a grassroots, not-for-profit membership organization helping elder adults age in place in their community by offering a variety of services, programs and social and educational activities provided by volunteers), most especially in the provisioning of services (matching member service requests with volunteer service providers. It also includes the features required for managing membership and communicating with members and non-member volunteers. Support is very responsive and robust (see comments about overall experience)

Inconvénients :

The RMV/CE software is web based SaaS. The user interface is dated and in many cases awkward to use and difficult to learn. Integration with financial accounting (RMV/CE is the source for membership revenue and for some donation revenue) is unwieldy and requires a lot of staff time to reconcile.

Toni
Board Member; President (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées précédemment :

Anxious to Get Started

4,0 il y a 4 ans

Commentaires : We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Avantages :

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Inconvénients :

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.