Description de TrackWise

TrackWise propose une approche globale de la gestion de la qualité. Cela contribue à accroître la visibilité et la transparence de votre entreprise et de vos chaînes d'approvisionnement. Il vous aide à relever les principaux défis, y compris des exigences de conformité plus strictes, des budgets plus serrés, une plus grande complexité de l'infrastructure et des attentes plus fortes des clients. Plus important encore, il automatise les processus de qualité et, par conséquent, améliore l'efficacité, ce qui vous permet d'aller au-delà de la conformité et d'apporter de réelles améliorations à la qualité du produit.

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Non fourni par l'éditeur

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Avis sur TrackWise

Note moyenne

Note globale
3,9
Facilité d'utilisation
3,6
Service client
3,7
Fonctionnalités
3,9
Rapport qualité-prix
3,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
30%
4
40%
3
25%
1
5%
Carrie
Carrie
Manager, Quality Assurance (É.-U.)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.

5,0 il y a 5 ans

Commentaires : We were able to create and implement a database that was simple yet met the needs of the business, users and clients.

Avantages :

The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.

Inconvénients :

There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.

Réponse de l'équipe de Sparta Systems

il y a 5 ans

Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.

David
Systems Analyst / Software Developer (É.-U.)
Appareils médicaux, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

TrackWise - not for the faint of heart but highly customizable

4,0 il y a 2 ans

Commentaires : The company I worked for before I retired needed a new CRM application that had a huge list of specialized requirements due to a host of government (FDA) regulations. I joined the project in year 4 of a 5-year effort so was not able to take the training and get the experience with the product the other team members had, which was a disadvantage for me. During this 5-year project there were many software updates to TrackWise... most of which were good or even initiated by us; but some caused re-design of our user interface or interfaces to other system, which partially delayed deployment.

Avantages :

I liked the fact it was highly customized, even though it was a lot of work to set up, you could make the database have exactly the data points we needed and the screen display could look exactly the way we wanted it to, without having a pre-designed template for a different industry (or something else not useful).

Inconvénients :

The training for developers and administrators is very extensive and also very expensive. While much of it can be done on-line, most of the training materials only make sense when you are walked through it by a knowledgeable instructor... in person in MA or on-line. Steep learning curve

Cerrone
Sr. Compliance Analyst (É.-U.)
Appareils médicaux, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Overall

3,0 il y a 5 ans

Commentaires : We have been able to fully support any agency approvals.

Avantages :

I like the core solutions of the software to be able to configure the workflow to match the business process as suppose to fitting our business process to the software capabilities.

Inconvénients :

The query manager is very limited. Currently there is no option to conditionally hide or lock data fields.

Réponse de l'équipe de Sparta Systems

il y a 5 ans

Hi Cerrone. We're sorry to hear that you've been unhappy with TrackWise. We'd love to connect with you one-on-one to understand how best to guide you through the parts of the solution you've been struggling with. We want to make sure you're 100% satisfied and getting the full value of TrackWise. Please feel free to reach out to your account rep or email our support team at your earliest convenience: spartacare@spartasystems.com

Rick
Director of QA IT systems (É.-U.)
Biotechnologie, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The value of Trackwise

5,0 il y a 6 ans

Commentaires : I have been designing , build and validating software systems for the past 30 years at the same major Pharma company. I have been using TrackWise for the past 7 years at this Pharmaceutical company. We employee more then 50,000 people world wide. I have eight modules on the TrackWise QMS platform that are utilized by all of are manufacturing sites for complaints, exception report, audits etc. The TrackWise software has enabled us to deploy the modules worldwide with the lowest cost of ownership of any of the other 100 plus systems that my team owns. With TrackWise we have been able to design build and deploy most of these modules in less then 8 months. The software is the most configurable software platform that my team manages. Sparta is one of the best companies when it comes to support as well as innovation. I have attend every user conference for the past 7 years where ever major Pharma and device company is represented. I have held meetings with most of these companies to gain insight on their use and plans with TrackWise. I have never had anyone tell me that Sparta and it software were "poorly designed, unusable piece of software ". In fact just the opposite.

Réponse de l'équipe de Sparta Systems

il y a 5 ans

Thanks for your feedback, Rick! We're glad you've gotten so much value from TrackWise. If you ever have suggestions for new features or capabilities, let us know. We always make sure to incorporate suggestions from our user base into our roadmaps.

Andrea
EVP QM (É.-U.)
Produits pharmaceutiques, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

not user friendly and intuitive, technical basis rather old

4,0 il y a 5 ans

Commentaires : Global transparency and the possibility to generate KPIs. As well harmonization of processes was possible. Easy escalation process to grant information flow.

Avantages :

it is highly accepted by regulators and provides state f the are customizable workflows, The software is scalable and can be easily rolled out to various sites.

Inconvénients :

The software is not user friendly and intuitive. It requires extensive training to work with it. The possibilities for user rights and view right are limited and the statistics with "Quality view" does not really work.

Réponse de l'équipe de Sparta Systems

il y a 5 ans

Hi Andrea - Thanks for providing your feedback! We know that past versions weren't as easy-to-use and have done a lot to improve user experience as of version 9. Sorry to hear that you're unable to use QualityView. Please schedule some time with our support team. We want to help you get the full value from the capability!