TrackWise
Description de TrackWise
TrackWise propose une approche globale de la gestion de la qualité. Cela contribue à accroître la visibilité et la transparence de votre entreprise et de vos chaînes d'approvisionnement. Il vous aide à relever les principaux défis, y compris des exigences de conformité plus strictes, des budgets plus serrés, une plus grande complexité de l'infrastructure et des attentes plus fortes des clients. Plus important encore, il automatise les processus de qualité et, par conséquent, améliore l'efficacité, ce qui vous permet d'aller au-delà de la conformité et d'apporter de réelles améliorations à la qualité du produit.
Qui utilise TrackWise ?
Non fourni par l'éditeur
TrackWise ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
TrackWise
Alternatives à TrackWise
Avis sur TrackWise
Carrie
Trackwise is very user friendly, efficient database. Our auditors really enjoy working in it.
Commentaires : We were able to create and implement a database that was simple yet met the needs of the business, users and clients.
Avantages :
The software is very easy to use for both auditors and clients. We were able to configure the system to do exactly what we needed without having to modify our processes to fit the database. We were able to make the database fit our processes. In the past, with other databases, we needed to change our processes to make them fit to what the database could handle. Trackwise was totally configurable so we didn't have to worry about changing our process while trying to train users to the new system. The auditors feel it really makes it easier for them to get their jobs done and clients report that they really like the system because it is so easy to use. Changes to the system are super easy as well.
Inconvénients :
There really isn't anything we don't like about the software. This is the 4th database I have used since joining Quality Assurance and it is by far the most configurable and easiest to use. The support team was wonderful to work with and enhancements to the system are easy to do.
Réponse de l'équipe de Sparta Systems
il y a 5 ans
Thanks so much for your feedback, Carrie! We're glad to hear that both you and your company have gotten so much value from using TrackWise, If there's ever anything you'd like to see enhanced, or you simply have a suggestion for a new feature please do not hesitate to contact us. We rely on users like you to help us shape our product roadmap.
David
TrackWise - not for the faint of heart but highly customizable
Commentaires : The company I worked for before I retired needed a new CRM application that had a huge list of specialized requirements due to a host of government (FDA) regulations. I joined the project in year 4 of a 5-year effort so was not able to take the training and get the experience with the product the other team members had, which was a disadvantage for me. During this 5-year project there were many software updates to TrackWise... most of which were good or even initiated by us; but some caused re-design of our user interface or interfaces to other system, which partially delayed deployment.
Avantages :
I liked the fact it was highly customized, even though it was a lot of work to set up, you could make the database have exactly the data points we needed and the screen display could look exactly the way we wanted it to, without having a pre-designed template for a different industry (or something else not useful).
Inconvénients :
The training for developers and administrators is very extensive and also very expensive. While much of it can be done on-line, most of the training materials only make sense when you are walked through it by a knowledgeable instructor... in person in MA or on-line. Steep learning curve
Jay
Incredible
Commentaires : Sparta Systems does one thing very, very well...they market their TrackWise QM software like no other. The fact that such a poorly designed, unusable piece of software is at the heart of quality systems in an important industry such as pharmaceutical manufacturing is mind boggling and, frankly, quite scary. Nobody talks about how terrible it is...of course no one sings its praises either - with the exception of Sparta's own marketing and PR teams. They must have a 100:1 ratio of marketers to developers
Avantages :
There are no pros when it comes to TrackWise except replacing it
Inconvénients :
The fact that you could build a system in Microsoft Access with more features and far better usability than that of TrackWise
Réponse de l'équipe de Sparta Systems
il y a 6 ans
Hello! We'd love to get details about the version you're on, and help resolve specific problems you've encountered. Since you've chosen not to use a real name or company, we ask that you contact us: http://www.spartasystems.com/contact-us Using an older version of a solution, or one that hasn't been properly set up, can lead to aggravation. But, our support team can offer guidance and help troubleshoot. We also provide an automated validation package that makes upgrading easy, fast, and cost-effective. As you mention, we are at the core of quality systems. We have about 1M users across 700+ implementations, in 30+ countries. We're committed to our clients and continue to invest in TrackWise. Our upcoming release was built in collaboration with 75 enterprise beta customers. Many exciting new features and enhancements are on the way! So, we look forward to continuing this dialogue. We want you and your organization to get the most value from TrackWise!
Andrea
not user friendly and intuitive, technical basis rather old
Commentaires : Global transparency and the possibility to generate KPIs. As well harmonization of processes was possible. Easy escalation process to grant information flow.
Avantages :
it is highly accepted by regulators and provides state f the are customizable workflows, The software is scalable and can be easily rolled out to various sites.
Inconvénients :
The software is not user friendly and intuitive. It requires extensive training to work with it. The possibilities for user rights and view right are limited and the statistics with "Quality view" does not really work.
Réponse de l'équipe de Sparta Systems
il y a 5 ans
Hi Andrea - Thanks for providing your feedback! We know that past versions weren't as easy-to-use and have done a lot to improve user experience as of version 9. Sorry to hear that you're unable to use QualityView. Please schedule some time with our support team. We want to help you get the full value from the capability!
Utilisateur vérifié
A must for quality and report management
Commentaires : Use of trackwise as a location to store reports and information for our business has been great. Not many bugs and it serves its purpose well. Can't think of many more improvements besides what is mentioned above.
Avantages :
I have used Trackwise at multiple manufacturing sites for a wide range of uses including nonconformances, corrective actions, complaints, investigations, and other documentation. It is fast, easy to search records with, and does not have many problems.
Inconvénients :
There needs to be better local control of text when one is writing reports. There need to be features to bold, underline, etc in different report areas.
