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Tourwriter
Description de Tourwriter
Tourwriter est une solution logicielle dynamique de bout en bout conçue pour simplifier la vie des organisateurs de voyage. Dites adieu aux fastidieux processus de création de documents et de back-office. Bienvenue aux itinéraires en quelques minutes, à la publication en ligne, aux rapports détaillés et à une équipe d'assistance internationale qui vous accompagne à chaque étape. Tourwriter existe depuis plus de 10 ans. L'avenir s'annonce radieux... alors, qu'attendez-vous ?
Qui utilise Tourwriter ?
Tour-opérateurs et agences réceptives (DMC) qui vendent des voyages personnalisés et se spécialisent dans des marchés de niche.
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Tourwriter
Avis sur Tourwriter
Great software for travel agencies
Avantages :
Easy to use and offers everything you need to create itineraries, manage bookings and daily tasks of a travel agency.
Inconvénients :
Waiting for integrations with other useful apps and softwares.
My one-stop-shop for running my tour agency.
Commentaires : My overall experience with Tourwriter has been excellent. Not only is it an invaluable product for a tour agency, the customer support they offer is top notch.
Avantages :
The product is easy to use and is constantly being improved by Tourwriter, introducing new features. I like that Tourwriter can do everything for me in one place, eliminating the need for multiple programs.
Inconvénients :
There is nothing I would consider a con about Tourwriter. A minor point, especially being in India where internet connection can be erratic, is possibly that there isn't an offline version. When I'm without internet or travelling on a long haul flight for example, I can't attend to my work in the way I did when using Word and Excel. However, this is a minor concern and I would never go back to those draconian days!
Terrible - More hassle than its worth
Commentaires : Terrible. I cant believe i'm still trying to deal with them but once you've invested as much time and personal hours as we have its hard to go back. Don't make the same mistake we did and cut your loses before you even start. Find another system.
Avantages :
It works after many many many hours of implementation. I'm talking 12 months +
Inconvénients :
The product knowledge of the implementation team is terrible. It has taken us over 12 months to try and get the implementation complete and we were always timely in getting our tasks completed. The problem stems from an itinerary template we signed up for as one of their standard available simply did not work. Then they would not read emails or action them until weeks later this took almost 3 months to get something that should have been pretty much ready off the shelf. Then their allocation system did not work, once again delayed by implementation team not reading and actioning emails we sent noting the errors. Then the API would not send all the data they said it would. Once again no response or action to issues that were raised for months until they finally pulled their finger out and talked through the issues with us and finally they tested it and then they see that it doesnt work the way they say it was meant to and they finally make changes. When they decide to action some changes it can happen quickly but thats once things have been escalated almost as high as they can go. The entire system is better off as a result of our stuggles because quite simply many aspects simply did not work in a way that was logical to even a very small tour operator such as ourselves.
Réponse de l'équipe de Tourwriter
il y a 5 ans
Typical implementations take 12-16 wks. Occasionally, customers have requirements that differ from a typical tour operator business. In instances like this the intricacies are not fully understood until implementation is underway. Sail Ningaloo run a cruise company with allocations by sail date; this unique quality required a different way of managing allocations compared to all of our other customers. Delays were incurred due to the development of a custom API and specific allocation requirements, which proved to be complex bodies of work. Had the complexity of the customisation been clearer at the outset we would have been able to set more accurate expectations. In recognition of the longer than expected process Sail Ningaloo received a discount of 80% on their original report quote; hours of costly development were also provided free of charge. We have now delivered all items Sail Ningaloo have requested and they have recently renewed their Tourwriter Licence for another year.
My favorite software for travel design
Commentaires : I have been working with them about 6 years ago and Tour Writer has simplified my daily tasks designing itineraries, best thing is that they keep updating and improving the system to users, they also listen to our suggestions.
Avantages :
Availability of the sales team, support team, implementation was very easy!
Inconvénients :
Maybe at first the system did not have too many colors, it was only gray, black, white tones.
Great implementation support! Easy to work with, full of helpful ideas and ways to improve workflow
Commentaires : Better workflow. Easier to train,cross train. All of my staff can see what has been sold or quoted so nor more confused sales agents trying to figure out what another agent quoted or booked. The tool is easy to learn, so when we hire new staff, it is faster to get them ready to sell.
Avantages :
Putting together an itinerary is quick and easy for our sales agents. Sending the booking request to the vendors is now a process that only takes a minute. Before TourWriter it was a very long process and there was a great potential for human errors. They are always willing to talk about a problem that may come up and offer a variety of solutions. This allows us to decide which solution is best for our company. They have great people working for them who really take the time to listen and explain and never seem to tire of our many questions! Our booking process has become very streamlined and we are now able to hire and train new sales agents since TourWriter is easy to learn and use. We have just completed the set up for our accounting module and plan to roll out the Groups module in the fourth quarter.
Inconvénients :
If TourWriter had the ability to assign a task to a co-worker then it would be perfect! We would then be able to get rid of the steps we have to add to Asana for each booking we process. Currently, the tasks in the to do list can only be set up for the person assigned to the booking. But we have many team members doing differnt tasks on each booking, so if we could assign them to the person responsible, then we would not have to go outside of TourWriter to do anything!
Réponse de l'équipe de Tourwriter
il y a 7 ans
Kathy, thank you very much for taking the time to review Tourwriter. We are delighted that you are already reaping the time saving benefits that Tourwriter provides. We are also thrilled to hear that you have been well looked after by the broader Tourwriter Team and that training new staff is quick and easy for all concerned. With regard to the item on your wish-list, we love customer feedback, and you will be excited to learn that the ability to assign tasks to a co-worker is on our Product Roadmap, for release at the end of the next quarter. In addition to this we plan to enhance the feature further by allowing you to optionally set default due dates for both your tasks (e.g. send a follow-up email 7 days after the client returns home), and task reminders sent to your team. If there is anything else you can think of, that will help us make Tourwriter your one stop shop for all your Tour Operator operational needs, please let us know!