Pour qui ?
Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.
Notes moyennes99 avis
- Note globale 4 / 5
- Facilité d'utilisation 4 / 5
- Service client 4.5 / 5
- Fonctionnalités 4 / 5
- Rapport qualité-prix 4 / 5
Informations sur le produit
- À partir de 44,00 $US/mois
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Fondé en 1990
En savoir plus sur SuperOffice CRM
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution ensures you work more productively. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.
SuperOffice CRM - Fonctionnalités
- Accès mobile
- Devis et offres
- Gestion des tâches
- Gestion du territoire
- Intégration des médias sociaux
- Intégration du chat interne
- Intégration du marketing automation
- Lead scoring
- Stockage de documents
- Système de calendrier et de rappel
- e-mail marketing
- Alertes et remontée des problèmes
- Assistant virtuel
- Base de connaissances
- Enquêtes et feedback
- Gestion des centres d'appel
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des rendez-vous
- Intégration des médias sociaux
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
Avis les plus utiles sur SuperOffice CRM
Publié le 16/07/2018
It really is the most user friendly CRM that you can imagine.
Commentaires: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Inconvénients: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
Publié le 23/10/2018
My experience after one year we work with SuperOffice
Commentaires: In general, the system works well.
Avantages: The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.
Publié le 03/04/2019
An easy to use CRM with many functions!
Commentaires: Could not do without it today. Used daily and often in the phone.
Avantages: The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.
Inconvénients: If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.
Publié le 16/11/2018
Save time and increase overview
Commentaires: Good product, easy to use.
Avantages: Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.
Publié le 03/04/2019
Have used SuperOffice on and off since 1995
Commentaires: Keep track of clients and candidates and setting a an easy "to do/reminder list"
Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.
Inconvénients: For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.