SuperOffice CRM
Description de SuperOffice CRM
SuperOffice CRM a un objectif : vous aider à trouver, attirer et fidéliser davantage de clients. La création d'une solution CRM simple et conviviale vous garantit de travailler de manière plus productive. SuperOffice CRM s'intègre à toutes les applications bureautiques et prend en charge toutes les plateformes technologiques de pointe. Disponible sur n'importe quel appareil.
Qui utilise SuperOffice CRM ?
Les entreprises de taille moyenne à la recherche d'un système CRM convivial qui permet de suivre les activités de vente, de développer des leads, d'envoyer des campagnes e-mail ciblées et de répondre rapidement aux cas d'assistance du support client.
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SuperOffice CRM
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Avis sur SuperOffice CRM
Marcel
It really is the most user friendly CRM that you can imagine.
Commentaires : Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.
Avantages :
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Inconvénients :
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
Matt
Alternatives envisagées :
You can almost say it 'runs the company'!
Commentaires : We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.
Avantages :
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.
Inconvénients :
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.
Lukas
Alternatives envisagées :
Not good - many necessary features not available
Commentaires : The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!
Avantages :
The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).
Inconvénients :
Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!
Eva
Alternatives envisagées :
Stellar CRM
Commentaires : SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.
Avantages :
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.
Inconvénients :
Perhaps the marketing module should be included in the base package.
Utilisateur vérifié
Save time and increase overview
Commentaires : Good product, easy to use.
Avantages :
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.
Inconvénients :
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.
