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Teletrac Navman DIRECTOR
Description de Teletrac Navman DIRECTOR
Teletrac Navman DIRECTOR est un système intégré haute performance de location automatisée des véhicules, de gestion de parc automobile complet et de communication. Les informations sur les véhicules en temps réel, en utilisant le GPS actif et l'enregistreur de données embarqué Prism, sont fournies via un portail de gestion web flexible. Les communications bidirectionnelles et un large éventail de rapports détaillés fournissent aux entreprises les outils nécessaires pour augmenter la productivité et réduire les coûts.
Qui utilise Teletrac Navman DIRECTOR ?
Les entreprises disposant de véhicules ou d'actifs peuvent utiliser ce logiciel de suivi GPS. Des grosses semi-remorques aux bulldozers et tout ce qu'il y a entre les deux, DIRECTOR permet aux entreprises de maximiser le ROI (retour sur investissement) de leurs actifs mobiles.
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Teletrac Navman DIRECTOR
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Chattanooga Bus Company
Commentaires : It has been a positive experience. I would recommend it to all.
Avantages :
Ease of use The phone App Customer support
Inconvénients :
Nothing really. Like all software, just have to get use and comfortable with the system.
Great Product with absolutly no Customer service
Commentaires : DO NOT RECCOMEND THIS COMPANY DUE TO LACK OF CUSTOMER SERVICE!!! If you are lucky and have no issues getting setup, great for you! However if you have any issues with tech support, good luck on 50 min wait times and no responses to emails.
Avantages :
The accuracy and the layout for reports are great
Inconvénients :
My original customer representative was amazing, however after she moved on to a different position, The new customer rep doesn't even have a phone number! Multiple emails sent, claims opened/Cases open and no support whatsoever! Her name is [SENSITIVE CONTENT] and even though I have been with the comapny for 3 years, I spoken to her only twice (because there is no way to contact her other than though emails) which are ignored
Alternatives envisagées précédemment :
SAVE YOURSELF RUN FROM TELETRAC!
Commentaires :
We had used Teletrac, From June off 2018 – May of 2019, of the many problems we reported to Teletrac, I have included 2 specific examples that in my opinion not only demonstrate the lackadaisical approach Teletrac takes in resolving our issues, but also provides the reasons, beyond a shadow of a doubt, that Teletrac did not resolve our issues within a timely fashion.
Issue #1:
Idling Report Issues: We use idle data to dictate what our drivers will be receiving as part of their fuel-saving bonus.
Date Issue was Reported: 09/10/2018
Date Issue Resolved: Never
Total Time Unresolved: 8+ Months
Issue #1 Recap: We had reached out several times starting on September 10, 2018, to get the idle time reports fixed as they were providing incorrect data. This was a feature that Teletrac had advertised when selling their product. This issue although multiple correspondences every month from the original date of reporting were had, was never fixed. There were large periods of time that had gone on where we were never reached out too. This was detrimental to or business because our drivers have a performance bonus that is given out monthly that is based on fuel mileage when we are unable to get a correct reading of fuel consumption we are paying out bonuses or not paying out bonuses on incorrect data. To put this into perspective, Samsara our current ELD provider had an issue with their idle time reports, not only did they reach out to us on a weekly basis as this was being fixed, but t
Avantages :
The thing that attracted me to this company was the integration with McLeod and the reasonable price. -- However as I would soon discover, these were merely a honey trap.
Inconvénients :
1. The fact that the product just did not work. 2. The worst customer support I have ever had the displeasure of dealing with. 3. LIESSSS
Great Vehicle Tracking Software
Commentaires : Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.
Avantages :
It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.
Inconvénients :
Satellite gets funky on bad weather. Trackers can be disabled easily by easily disabling antenna. Your upgrading tracking device can be costly after time. Geofencing still needs improvements.
Alternatives envisagées précédemment :
We have had an awful experience overall…
Commentaires :
We have had an awful experience overall…
We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.
Avantages :
Nothing - it has had literally zero benefit
Inconvénients :
We have had an awful experience overall… We have had an awful experience overall with Teletrac Navman. The reporting does not work, we can't get our rep to train us, the system does not allow for easy use and tracking as promised and the hardware is outdated and has to be installed in each vehicle and is not easy to move to another vehicle if you need to due to a sale or breakdown. They lock you into a 3 year contract and you have no way to get out or change once you are in, No good driver reports, no vehicle maintenance alerts, tracking is hard to find and navigate, just the whole thing has been a waste of 3 years.
