Description de Frazer
Avec plus de 21 000 revendeurs, Frazer offre un financement externe et BHPH (Buy Here Pay Here) complet, l'impression de formulaires illimités, des intégrations de traitement électronique des paiements, un support technique illimité et gratuit par téléphone, chat ou e-mail, des intégrations d'entreprises de financement, la capacité juridique de se conformer aux réglementations en vigueur, une suite de comptabilité complète pour gérer votre entreprise, des contrôles par l'OFAC (Office of Foreign Assets Control), un guide des acheteurs fédéraux, un avis de confidentialité, un accès illimité sur plusieurs postes de travail, une gestion des fournisseurs et un reporting personnalisable.
Qui utilise Frazer ?
Les concessionnaires de véhicules d'occasion indépendants qui recherchent un système de gestion des documents de haute qualité et facile à utiliser, à un prix abordable.
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Avis sur Frazer
BEST COMPANY EVER
Commentaires : The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.
ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.
no cons. They are open to suggestions to improve their product and usually add them to the next update.
Alternatives envisagées précédemment :
Best Value I have seen
Commentaires : The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.
I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.
The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.
A Full-Featured Package for Small Independent Dealers
Commentaires : Despite the frustrations I experienced while using Frazer, I have to admit that for the price you pay, you get more than an excellent value. With that said, I would gladly pay more for snappier responsiveness, true web/cloud based services, and a bit more simplicity for the important things... like selecting a slate of forms and just letting them print with the defaults unless I specify otherwise. The hosting business is for the birds it needs to be web-based and responsive. We're out of the stoneage!!
There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.
Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.
Commentaires : Extreamly happy with this product and value.
Easy to set up and running. Learning is easy and very accurate.
Selecting input to get the report is lacking more selections.
Why I have used Frazer DMS software for over 20 years
Commentaires : I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.
Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.
That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state
Réponse de l'équipe de Frazer Computing
il y a 3 ans
Hi Michael, We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!