Celerant Command Retail

par Celerant Technology

4.5 / 5 27 avis
Celerant Command Retail

Pour qui ?

All retailers, firearm dealers/rangers, apparel, footwear, team sports, sporting goods, garden supplies, specialty gifts, bookstores - only vertical we don't service is the restaurants & international

Notes moyennes

27 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de $2500/unique
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)

Informations sur l'éditeur

  • Celerant Technology
  • http://www.celerant.com/
  • Fondé en 1999

En savoir plus sur Celerant Command Retail

Celerant Command Retail, a real-time software solution that manages all areas of a retail organization in one, single, integrated system. Our complete retail management system integrates retailer's point of sale, inventory management, warehouse, distribution center, allocation, e-commerce, datamining, advanced reporting and more! Celerant also offers integrated e-commerce, creating professional websites that expertly manage and publish inventory directly from your point of sale system.

Celerant Command Retail - Fonctionnalités

  • Automatisation des commandes
  • Caisse pour restaurants
  • Gestion de la vente au détail
  • Gestion des articles mis de côté
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des prix
  • Gestion des remises
  • Gestion des stocks
  • Lecture de codes-barres
  • Profils de compte client
  • Suivi des retours
  • Suivi des ventes
  • Support de carte de fidélité
  • e-commerce
  • Écran tactile
  • CRM
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des commissions
  • Gestion des employés
  • Gestion des retours
  • Mail Order
  • Merchandise Management
  • Rapports et analyses
  • e-commerce
  • e-mail marketing

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Avis les plus utiles sur Celerant Command Retail

Overpriced | Horrible Support | Lots of Bugs

Traduire avec Google Translate Publié le 05/12/2017
Jerry Threet
Owner
Extreme Reloading
Articles de sport, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
1/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix

Commentaires: We had the system for almost 3 years from 2014-2017. As a small 3-6 employee store I would not recommend this at all. Even for larger stores I think there has to be better options. I thought going in that it would make my life easy but I was proven wrong. We had open support tickets day one and I don't know if I can honestly say we went a day without having at least one open ticket until the day I moved away from the system and just took the loss as the largest learning experience I have had in 5 years of being in business. At the time it appeared to be the only real option for my needs. The only reason I was able to even afford it was due to them allowing me to make payments. I wish they wouldn't have offered me that option. With them still owing me a module for the website and another for a mod I had to prepay for to get the pricing I did, I walked away and took the loss. When fighting with them for it I just gave up, made the move to a much smaller system that didn't have all the "features" and I have not been happier. If you can't afford for their support look elsewhere. Don't bother trying to contact higher management to try to get things resolved. It won't happen! I couldn't even get the CEO to return an email with a very detailed info. Their contract is very one sided so a lawsuit for non performance wasn't even possible. The list could just go on and on.

Avantages: Great Sales Team, Lots of features for a VERY large company. Streamlines operations between the website, the POS system and inventory. Inter-store transfers, Integrated A&D Book

Inconvénients: Everything is an add-on, Lots of bugs, tech support reps as a whole are very inexperienced with actually fixing the issues presented. Complex issues could take months. It is a very overpriced system. Extreme expensive support that is basically mandatory due to all the problems you will have. Adding stuff to their website is very time consuming with lots of steps.

Average Retail POS Resource

Traduire avec Google Translate Publié le 10/10/2017
Haley Faulkner
Project Manager
Insurance
Articles de sport, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : asdf
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have learned what our company actually needs in a program to successfully provide usable information.

Avantages: Although, I don't feel that this was the best option available, this particular program was sufficient for what we need. The one thing that I like most about this software is that each update keeps the basics of the program similar. There are no drastic changes between versions, which can be sometimes hard to find.

Inconvénients: This software was very hard to first understand even with sufficient training. Once we learned it's "quirks" and how it functioned, we were able to make it work for what we need. For the money though, I feel that it was very outdated and had a very "low-budget" feel to it. It did not allow the consumer to customize the program to the extent that I would have liked. For example, in order to create price ticket templates, we had to have someone there create and install the template for us. Also for the add-on app, we had to send our iPods to them so that the app could be installed. With that said, there were a lot of things that we had to work around to make it produce the results that we wanted. It also doesn't produce as accurate of reports as we needed. In order to successfully run a business, you need to be able to rely on the program's report functions to provide accurate information. This program required extra formatting and calculations in order to produce the reports in a manner that provided the information that we needed. Lastly, I don't feel that the tech support had the appropriate knowledge of the product. There were many times that they had to spend weeks and even months working on issues for us.

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