ChannelAdvisor Enterprise

Qui utilise ChannelAdvisor Enterprise ?

Les marques et commerces de détail de grande envergure qui souhaitent interagir avec les consommateurs à n'importe quelle étape de leur parcours d'achat, étendre leur présence sur de nombreux marchés et améliorer le traitement des commandes.

Description de ChannelAdvisor Enterprise

ChannelAdvisor (NYSE: ECOM) est une des principales plateformes cloud de vente en ligne du marché et son objectif est de connecter et d'optimiser le commerce à l'international. Depuis près de 20 ans, ChannelAdvisor a aidé plus de 2 700 marques et commerces de détail du monde entier à améliorer leurs performances en ligne en élargissant les canaux de vente, en communiquant avec les consommateurs du monde entier, en optimisant leurs opérations pour améliorer leurs performances et en fournissant des analyses exploitables pour améliorer leur compétitivité.

Informations sur ChannelAdvisor Enterprise

ChannelAdvisor

http://www.channeladvisor.com

Fondé en 2001

Vidéo de ChannelAdvisor Enterprise
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Présentation des tarifs de ChannelAdvisor Enterprise

ChannelAdvisor Enterprise n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.


Version gratuite

Non

Essai gratuit

Non

Déploiement et prise en charge de ChannelAdvisor Enterprise

Ressources d'aide

  • En ligne

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

ChannelAdvisor Enterprise - Fonctionnalités

  • Accès mobile
  • CRM
  • Gestion SEO
  • Gestion de plusieurs magasins
  • Gestion des avis
  • Gestion des promotions
  • Gestion des retours
  • Gestion des stocks
  • Kitting
  • Marketing multicanal
  • Modèles
  • Sécurité des données
  • e-mail marketing

Logiciels d'e-commerce : afficher la liste complète

  • Analytique des canaux
  • Gestion des avantages
  • Gestion des campagnes
  • Gestion des commandes
  • Gestion des leads
  • Gestion des opportunités
  • Gestion des partenaires
  • Gestion des produits
  • Gestion des revendeurs
  • Gestion des stocks

Logiciels de channel management : afficher la liste complète

  • CRM
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des bons de commande
  • Gestion des commandes
  • Gestion des commissions
  • Gestion des employés
  • Gestion des marchandises
  • Gestion des retours
  • Rapports et analyses
  • Vente par correspondance
  • e-commerce
  • e-mail marketing

Logiciels de gestion de points de vente : afficher la liste complète

ChannelAdvisor Enterprise - Alternatives

Plus d'alternatives à ChannelAdvisor Enterprise

Avis sur ChannelAdvisor Enterprise

Lire tous les avis

Note globale

3,7/5

Note moyenne

Facilité d'utilisation 3,5
Service client 3,1
Fonctionnalités 4,1
Rapport qualité-prix 3,1

Évaluer le logiciel

Partagez vos expériences avec d'autres acheteurs de logiciels.

Écrivez votre avis !
Cynthia Q.
MultiChannel Marketing & eCommerce Director
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 26/11/2019

"If you sell on more than one marketplace, you need this software"

Commentaires: We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

Avantages: Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Inconvénients: My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

  • Source de l'avis 
  • Publié le 26/11/2019
Moshe D.
Director
Vente au détail, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 20/09/2019

"Powerful software but Expensive and hard to learn"

Commentaires: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

Avantages: Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Inconvénients: TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

Réponse de l'éditeur

envoyé par ChannelAdvisor le 25/09/2019

Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.

  • Source de l'avis 
  • Publié le 20/09/2019
Martin D.
IT Manager
Biens de consommation, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 19/10/2020

"Seems like a great product but project support is abysmal"

Commentaires: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

Avantages: It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Inconvénients: The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Réponse de l'éditeur

envoyé par ChannelAdvisor le 17/11/2020

Dear Martin,
Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.

  • Source de l'avis 
  • Publié le 19/10/2020
Randy B.
Owner
Meubles, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/01/2018

"Good software but not the best company"

Commentaires: All in all it is good software but not the best company to work with.

Avantages: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Inconvénients: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/01/2018
Ankit G.
VP of Ecommerce and IT
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/09/2020

"Great tool to automate processes"

Commentaires: The application offers a lot of functionalities and offer features to automate various processes. We have about 1M+ listings across multiple channels, and no issues in terms of handling the load.

Avantages: The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases.

Inconvénients: The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there.
Also the lack of video tutorials.

  • Source de l'avis 
  • Publié le 12/09/2020