ProSolutions Software

ProSolutions Software

par ProSolutions Software

Qui utilise ProSolutions Software ?

Salons, spas et spas de villégiature

Description de ProSolutions Software

Un logiciel personnalisé et complet pour salon et spa. Les logiciels doivent répondre à vos besoins, sans vous obliger à vous conformer aux limites d'une solution générique préchargée. C'est pourquoi une étroite collaboration a été envisagée avec les meilleurs entreprises et consultants en beauté pour créer Transcend, une solution logicielle personnalisée pour les salons, les spas et les centres de villégiature. Du marketing automatisé et des analyses sociales aux applications illimitées de reporting et mobiles, c'est le seul logiciel de salon et de spa que vous ne dépasserez jamais !

Informations sur ProSolutions Software

ProSolutions Software

http://www.prosolutionssoftware.com

Fondé en 1998

Prix de ProSolutions Software

ProSolutions Software n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de ProSolutions Software est disponible à partir de 19,00 $US/mois.

À partir de

19,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

ProSolutions Software - Fonctionnalités

Logiciels pour instituts de beauté
Carte de fidélité
Emplacements multiples
Gestion de la paie
Gestion des employés
Gestion des locations de stands
Gestion des stocks
Point de vente (PDV)
Profils client
Rendez-vous récurrents
Carte de fidélité
Gestion des clients
Gestion des rendez-vous
Gestion des stocks
Paie et commissions
Planification du personnel
Point de vente (PDV)

Avis sur ProSolutions Software

Afficher 5 avis sur 110

Note globale
4,4/5
Facilité d'utilisation
4,3/5
Service client
4,7/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,2/5
Perry G.
Owner
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2019

"Great Support makes for a great product"

Commentaires: We are very happy with them. We have used them for a long time, the software works flawlessly, and covers all the possible needs we have.

Avantages: The software does everything we need it to do for a salon with 20+ employees. Software is smooth, functional, and the support is the best we have seen. There is usually a wait, but mostly only 2 - 4 minutes and they answer the phone and solve our problem. their American based support is very knowledgeable and always eager to solve the issues we have, which is usually just operational, not faulty software but us adding pieces or moving or upgrading. Very rarely if ever do we have a system issues

Inconvénients: The only issue is that it is a little behind the times in terms of graphics. It might be updated to be smoother, prettier, and flashier.

Réponse de l'éditeur

envoyé par ProSolutions Software le 13/12/2019

Thank you for the review, Perry! We strive to give our customers the best support in the industry!

  • Provenance de l'utilisateur 
  • Publié le 12/12/2019
Leah W.
Salon owner
Cosmétiques, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/02/2020

"Top notch salon software "

Commentaires: I can’t say enough good things about ProSolutions. They are by far my favorite software and favorite company as a whole. They are 100% there to help your business grow. I’ve owned my salon 4 years. This is my 3rd and thank goodness my final software.

Avantages: Easy to use and OUTSTANDING SUPPORT . I can’t say enough about the strength of the team of people behind this software. People create success. Without a solid team of people behind the software ...you are Just paying for a known software name and most likely massive software issues. A “name” won’t help your business grow. But people behind the software that care...now that will grow your business.

Inconvénients: Very little. The app for stylist would be the room for growth. But they ARE working on it. This company always listens to ideas to improve. So i have incredible faith the app will rock !

Réponse de l'éditeur

envoyé par ProSolutions Software le 21/02/2020

Thank you for the kind words, Leah! We love working hard for our clients and being your partner in success!

  • Provenance de l'utilisateur 
  • Publié le 19/02/2020
Danielle M.
Owner
Loisirs, voyage et tourisme, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 08/08/2016

"Extremely Frustrated!"

Commentaires: We have been using Prosolutions for 18 years. We waited with anticipation for Transcend as it was supposed to be amazing. Ever since we upgraded to Transcend (in Oct 2013 i believe) we have had nothing but problems. The tech support guys are helpful when they can be but unfortunately they are not able to fix the problems that we have. The most frustrating problem is that almost every single time we try to use a debit card for payment, and here in Canada that is how the majority of clients choose to pay, we have to process and swipe the card twice. It is declined the first time and we have to explain to our clients that it is not their card but our software. Very embarrassing! Vantiv has spoken to Prosolutions and told them the answer to the problem and it still has not been fixed. I have repeatedly tried to reach Stephen Wiggins by email and telephone with no reply so I am hoping this review will get someone's attention.

Réponse de l'éditeur

envoyé par ProSolutions Software le 11/08/2016

Thank you for the review Danielle. Vantiv recently corrected the problem in their new update which will be implemented into our software shortly. Unfortunately when they finally fixed the problem we were in the middle of a different development project but we are turning our resources over to this now. We understand your frustration and credited your account 5 months worth of your subscription. I can't thank you enough for your many many years of loyalty and I hope to make you a happy customer once again.

Sincerely,

Stephen Wiggins

  • Provenance de l'utilisateur 
  • Publié le 08/08/2016
Jeremy F.
Director of IT
Hôtellerie, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 23/02/2017

"IT Manager Recommending Transcend Software"

Commentaires: I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version. Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month. Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this. Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!

  • Provenance de l'utilisateur 
  • Publié le 23/02/2017
Karlabeth B.
Owner
Cosmétiques, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 24/02/2017

"Prosalon vet efficient "

Commentaires: Everything works pretty well. There's only a few things I would like to change, one is if you put a popp up note, I'd like it to show up, cuz if you put a note on the apt. It disappears after the apt. Is rung up! The pop up note would remain, but you have to click on the pop up to see it it would be nice if it would show up as you scan over the apt.

Avantages: All the places to put the information about theclient and services

Inconvénients: Sometimes in the morning you go to ring someone up and it says you have to close the drawer and I closed the night before and I know I close and accepted properly! Under what kind of business, they do not offer,( beauty salon, spa, salon, cosmetology!) what's up with that!!!!

Réponse de l'éditeur

envoyé par ProSolutions Software le 28/02/2017

Hi Karlabeth, thanks so much for the great review! I'm going to have a representative reach out to you to see if we can determine just exactly what is going on with your specific situation and make sure you get any training you may need. - Prosolutions

  • Provenance de l'utilisateur 
  • Publié le 24/02/2017