17 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de iContact

Envois illimités. Support basé aux États-Unis. iContact Email Marketing aide les entreprises de toutes tailles à obtenir des résultats concrets. Des petites entreprises qui viennent de se lancer aux spécialistes du marketing en passant par les agences professionnelles et les expéditeurs d'e-mails de masse comptant entre 25 000 et 500 000 abonnés, iContact propose différentes formules pour répondre à tous les besoins. Bénéficiez d'un gestionnaire de réussite client dédié pour vous aider à rapidement mettre en œuvre la solution, d'un accès illimité à un service de support technique primé et d'une note de livraisons réussies de 98 %.

Qui utilise iContact ?

iContact est idéal pour les petites entreprises, les indépendants, les spécialistes en marketing, les agences et les expéditeurs d'e-mails de masse comptant entre 25 000 et 500 000 abonnés. Les organismes à but non lucratif, les établissements d'enseignement supérieur, les services financiers, les gestionnaires d'événements et bien d'autres encore utilisent iContact !

iContact Logiciel - 1
iContact Logiciel - 2
iContact Logiciel - 3
iContact Logiciel - 4

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur iContact

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
59%
4
31%
3
8%
2
1%
1
0%
Francois Pascal
Francois Pascal
Service provider (Cameroun)
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

iContact is the recommended email marketing tool for any company just starting out online.

5,0 l’année dernière

Avantages :

iContact lets you create, send and track messages with ease and efficiency. It's inexpensive and has a free version for beginners.

Inconvénients :

Since I started using it, this tool has met all my needs.

Réponse de l'équipe de iContact

l’année dernière

Thank you for the great review!

Peter
Photographer (R.-U.)
Photographie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Email Marketing Automation GURU

4,0 il y a 3 mois

Avantages :

iContact has improved the SEO ranking of my brand online through marketing campaigns and email marketing automation.

Inconvénients :

I slightly like that iContact lack website builder capabilities.

Meg
Housewife (É.-U.)
Produits alimentaires, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Nothing good

2,0 il y a 8 mois

Avantages :

I don't like anything about this product.

Inconvénients :

Yet another program that allows companies to send unsolicited, scheduled emails. Very annoying and not useful.

Adegboyega
Ticketing Agent (Canada)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact: Robust and Iconic Email Marketing Automation Tool

4,0 il y a 5 mois

Avantages :

With iContact, I am able to create, customize and send high volume outbound marketing emails which generate quality leads.

Inconvénients :

I slightly dislike that iContact lack website builder tools.

Ram
Chief of Party (É.-U.)
Construction, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact issa Robust Email Marketing Automation Program

5,0 il y a 7 mois

Avantages :

iContact offers a lot of free templates that makes it easy to create and customize marketing emails.

Inconvénients :

Everything I perform with iContact suits my needs.

Esther
Head Operations and Sales (É.-U.)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact Review by Head Operations & Sales

5,0 il y a 7 mois

Avantages :

I am able to create, customize and send high volume outbound marketing emails with iContact.

Inconvénients :

It has been way too good that I have never come across any challenge.

Oyanene
Sales Executive (Nigeria)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact for Email Marketing Automation

5,0 il y a 9 mois

Avantages :

Ever since ai started using iContact, it has never been daunting to carry out marketing strategies by creating, customizing and sending high volume outbound marketing emails.

Inconvénients :

I can’t complain since iContact accomplishes all my needs everyday I use it.

Leticia
Customer Experience and Operations Manager (R.-U.)
Vente au détail, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My Encounter with iContact

5,0 il y a 3 mois

Avantages :

iContact enables me to create, customize and send marketing emails with the help of lots of free email templates.

Inconvénients :

Thanks for asking but iContact suits all my needs at the moment.

Wilcox
Managing Solicitor (Australie)
Services juridiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

iContact does it well

4,0 il y a 3 mois

Commentaires : icontact has been perfect for our organization,we needed quick and simple email campaign creation platform where visual appeal is a priority.

Avantages :

With iContact we can quickly launch ad-hoc email marketing campaigns,It is very intuitive and easy to use interface with quick campaign creation process plus hundreds of attractive email templates.

Inconvénients :

The subscriber based pricing gets high really fast as our subscriber grows.

Folukemi
Head, Social Media (Nigeria)
Gestion d'organisme à but non lucratif, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Contacting Customers via Outbound Emails made Easy by iContact

5,0 il y a 4 mois

Commentaires : Email marketing automation is what I yearn most from iContact.

Avantages :

iContact makes it super easy for me to create and customize marketing emails for 24/7 via unlimited free templates.

Inconvénients :

I do not have any aspect that I dislike on iContact.

Marek
CEO (Pologne)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact Review

5,0 il y a 2 ans

Commentaires : Overall, my experience with iContact was highly satisfactory. The robust email marketing features and automation capabilities made it a powerful tool for executing effective email campaigns. The intuitive interface and user-friendly design made it easy to navigate and utilize the platform's functionalities. The analytics and reporting features provided valuable insights that helped me optimize my email marketing strategies. While there were some limitations in terms of integration options, it did not significantly impact the overall experience. I found iContact to be a reliable and efficient solution for my email marketing needs, and I would recommend it to others seeking a comprehensive email marketing platform.

Avantages :

One of the things I liked most about iContact was its robust email marketing features. The platform offered a wide range of tools for designing, creating, and managing email campaigns. I particularly enjoyed the drag-and-drop editor, which made it easy to customize and personalize email templates. The automation capabilities were also impressive, allowing me to set up automated workflows and targeted campaigns based on user behavior. Additionally, the analytics and reporting features provided valuable insights into campaign performance and audience engagement.

Inconvénients :

While iContact had many positive aspects, one thing I liked least was the limited integration options with third-party platforms. Although it had some popular integrations available, there were certain specific applications or systems that I wished I could seamlessly connect with iContact. Having more integration options would have made it easier to synchronize data and streamline processes across different platforms.

Réponse de l'équipe de iContact

il y a 2 ans

Marek, Thank you so much for you awesome review! We will pass along your feedback to our product team.

Prudencia
Prudencia
Technician in Energy and Thermal Engineering (France)
Utilisateur LinkedIn vérifié
Recherche, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use

4,0 il y a 2 ans

Commentaires : All things considered, IContact was the ideal choice for me, as it enabled me to create effective email campaigns with minimal effort.

Avantages :

I found IContact to be an incredibly user-friendly email marketing service. Its user interface was easy to understand, making it simple to create, customize and personalize newsletters and forms. I was especially impressed with the drag-and-drop design feature that allowed me to produce attractive campaigns quickly and efficiently.

Inconvénients :

I can't think of anything that I disliked about iContact. It's a great platform for managing email campaigns and building relationships with customers.

Réponse de l'équipe de iContact

il y a 2 ans

Thank you for the great review. We are glad that you find iContact easy to use!

Sandra
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

NonProfit Membership Organization Loves iContact!

4,0 il y a 2 ans

Commentaires : I have better track-ability then ever before and I can tell sponsors exactly how many our our members are opening and clicking on our email messaging.

Avantages :

I need to engage my members - particularly young members - in a fast, eye-catching format. iContact allows me to create quality messaging with minimal effort. I love the ability to track clicks and see what members are gravitating too.

Inconvénients :

There is a bit of a learning curve when it comes to designing email messages. I have design background but it took a bit of practice to get the look I wanted.

Réponse de l'équipe de iContact

il y a 2 ans

Sandra, Thank you for taking the time to provide such a great review!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

A run for your money (for SMB)

4,0 il y a 2 ans

Avantages :

So, my client was trying to decide between iContact, Mailchimp and other SMB email tools and decided to start the project with iContact -iContact has a really user-friendly interface that's easy to navigate, even for people who aren't super tech-savvy.-They offer decent customer support, and we were able to get in touch with a real human whenever we needed help or had questions (we've put them to the test) -The reporting and analytics features are really robust, and it was easy to track our email campaigns and see how they were performing.The pricing was pretty parred with other SMB email tools so we felt like we were getting good value for our money.

Inconvénients :

1)While the interface is user-friendly, there are some limitations when it comes to design customization2) We weren't able to make our emails look quite as polished as we might have liked.3) It can take a little while to get used to the platform if you're used to more visual ones 4) if you're after a marketing automation syle hubspot , iContact won't offer that level of sophistication

Réponse de l'équipe de iContact

il y a 2 ans

Thank you taking the time to write a review and let us know what you like and also for the product feedback. We will be sure to pass that along!

dan
Managing Broker (É.-U.)
Banque, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I've used the Service for 12 years

5,0 il y a 2 ans

Commentaires : I can get my message out in time timely manner

Avantages :

CS picks up the phone great traing video

Inconvénients :

no complaints at all - great staff is always there for me

Réponse de l'équipe de iContact

il y a 2 ans

Thank you for such and awesome review and for being a customer for so long!

Chris
Web Communications Specialist (É.-U.)
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy product to use

4,0 il y a 2 ans

Commentaires : iContact is fairly easy to use and tracks what we need to track for analytics.

Avantages :

We were able to create our own in-house templates to use for different divisions within the department. We are a government agency with an eclictic group of stakeholders we communicate with regularly. This product allows us to do that with minimal effort.

Inconvénients :

iContact recently changed their analytics graphics and I'm not wild about the "improvements." In the past, I could screenshot the graphics to put in my quarterly reports, but now I have to set up my own charts to present the analytics to my internal metrics groups.

Réponse de l'équipe de iContact

il y a 2 ans

Thank you for your review! We will make sure to pass on your feedback to help make iContact better. Sorry to hear about your need to create your own charts. We hope you can easily export the data to make the necessary charts.

Lauren
Lauren
Marketing Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact helps me be successful at my job

5,0 il y a 7 ans

Avantages :

iContact is a very user friendly product for anyone. My company sends thousands of emails a week and we are always very pleased with how easy it is to create an email and send it immediately. I also really enjoy the dashboard, it helps me keep track knowing what emails have been sent and what emails I have yet to send. i also appreciate that iContact technology can delete any duplicate people in a contact list. That saves me time from having to go through thousands of people making sure I don't have any duplicates. My customer support is also amazing. My iContact rep. is always so good about getting back to me when I have questions or concerns.

Inconvénients :

Sometimes when I am creating a contact list in iContact, I have several excel sheets I need to upload to that one contact list...iContact doesn't let me select multiple excel sheets to upload at once, I have to do one at a time which takes a lot of extra time for me to do. I also wish I could delete more than one contact list at once. On the "upload contact" box, I want to be able to see the whole title of my contact list. Sometimes iContact cuts off my list title if it's too long, I would like to see the whole title...

Réponse de l'équipe de iContact

il y a 7 ans

Hi Lauren! We sincerely appreciate you taking the time to provide this feedback. Our support team loves helping companies like HireLive who make such a tremendous positive impact. As for the concerns you raised about list uploading, we are taking all product improvement comments very seriously and are working to continually improve our product. We currently do allow you to have 5 concurrent uploads at any given time, but you must start the uploads one at a time. And you are correct, we cannot upload multiple sheets from one excel file. We have noted this potential feature, along with multiple list deletion, and title expansion ¿ and we realize its importance. Thank you again and have a great day!

Trevor
Trevor
Art Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Solid Email Platform

5,0 il y a 7 ans

Commentaires : I get the ability to reach my customers and turn them into return customers week after week and year after year.

Avantages :

iContact is easy to use in most cases. There are tons of different templates and creating your own email template is a breeze. If you get one of the Pro plans they'll even help you make templates for future use, so that's great, too. There are plenty of ways to upload data and keep track of that data. In fact I tend to use iContact to export my data for use on other platforms because it keeps everything so nicely. My point of sale doesn't even allow the breadth of exports and options that iContact does, so it's more than just an email platform to me. Automation is visually very simple and means that I know I'm reaching my audience at the correct times. I no longer have to manually send each email, and with the automation there are tons of options to segment in addition. This means I'm not sending frivolous emails, so that keeps our open rate high.

Inconvénients :

I have three businesses that have to be kept separate and my only big complaint is that I can't copy automation plans or other things back and forth between them. So a lot of time is wasted redoing certain campaigns between the locations. I also think the social connectivity needs to be updated. Twitter for one is outdated and the actual website allows much more text to be posted than in-app. They're several updates behind on Twitter.

Réponse de l'équipe de iContact

il y a 7 ans

Hi Trevor! We are thrilled to hear that iContact¿s design services and automation tools make your job easier and your emails more impactful with your customers. At iContact we value being your one stop shop for your email marketing needs. We also appreciate your feedback about copying your automation plans from one platform to another. We¿ve noted this feature and completely understand how it would be helpful. Thank you and have a wonderful day!

Patrick
Patrick
Vice President - Sales (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

iContact is the superior mass mailing service when it comes to functionality and customer service.

4,0 il y a 7 ans

Commentaires : iContact has been extremely helpful in getting our curated content out to the masses. The user interface makes it easy to create your own personal content to send out and the system provides a fairly comprehensive report of your mailer, which is crucial for anyone working in sales. It gives you an extra edge to know who opens what, how quickly and who is not interested so you can update your CRM accordingly. Great stuff from iContact.

Avantages :

Off the bat, we previously used a different mass mailing service whose customer support was non-existent so it was essential for us to find a provider that we could get in touch with whenever issues arose. The team at iContact has done a great working with us and helping us through the process of switching over from out other provider. The service works as intended and the user interface is easy enough to use and create content to mail out. Customer service is second to none.

Inconvénients :

I don't like that the service is not integrated into salesforce off the bat. We still haven't figured out how to get it done and truthfully, haven't had the motivation or necessity to reach out to customer service about it. When I consider that SalesForce has already endorsed its own proprietary mass mailer, I'm not surprised that there is difficulty with integration.

Réponse de l'équipe de iContact

il y a 7 ans

Hi Patrick! Thank you so much for your great feedback about our customer service team. They truly are a knowledgeable, dedicated, and friendly group of people. It sounds like you are on our iContact Pro platform which offers Salesforce sync. Thank you for the feedback regarding difficulties with this. We are happy to take it into account as we continue to make iContact even better! In the meantime, please don't hesitate to reach out to our support team for further assistance in getting this set up.

Lane
Lane
Marketing Director (É.-U.)
Utilisateur LinkedIn vérifié
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Email Marketing Automation Platform

4,0 il y a 3 ans

Commentaires : Enhance email marketing automation by sending and managing emails deliverability.

Avantages :

iContact makes it super easy to send large volume of outbound marketing emails rapidly.

Inconvénients :

Do not have great focus on global enterprise corporations.

Réponse de l'équipe de iContact

il y a 3 ans

Lane, thank you for taking the time to review our platform! We will make sure to pass along your feedback to our internal teams.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact lets businesses manage multiple mailing lists and social media accounts with relative ease.

4,0 il y a 7 ans

Avantages :

I appreciate the ability to maintain a large number of segmented mailing lists. It's easy to view and compare engagement at a glance through open and click through rates. AB testing is easy and efficient.

Inconvénients :

Email builder can be a little restrictive, I'd prefer more freedom and flexibility. Support are US based and support for premium users is restricted to relatively limited times for those of us based in Central Europe. Unsure yet whether iContact are GDPR compliant/

Réponse de l'équipe de iContact

il y a 7 ans

Thank you for your review! It's great to hear that you have been utilizing segments. This is the best way to separate out your contacts for mailings. The feature is so popular that we are working on adding even more segmentation options. We care about our customers throughout Europe, and have worked hard to ensure we will be fully GDPR complaint before the deadline. We have a dedicated team that has made this transition their first priority, and continue to work out all of the details as we speak. We hope that you continue to use iContact for years to come!

Nicholas
Nicholas
Marketing Director (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Saved us a lot of money!

5,0 il y a 7 ans

Commentaires : Received same level of service from competing ESP for 1/4 the cost.

Avantages :

Our e-mails always get into the inbox, and we have a dedicated account manager. We've saved by switching from a competing ESP. Received same level of service for 1/4 the cost.

Inconvénients :

Difficult to get account issues taken care of when your account manager is out of the office. Difficult to do real time segments. For example, if I want to exclude anyone who has not opened any e-mails in the past 180 days, there is not a way for me to create a segment based on that criteria that updates on its own, that is, if someone who was on the 180-day non-opener list decides to open an old e-mail, they should automatically drop off that list. Similarly, someone who was not on the non opener list yesterday who hits 180 days without opening today, should be added to that segment. Other ESPs have this ability.

William
William
Web Developer (É.-U.)
Utilisateur LinkedIn vérifié
, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

iContact has helped us an incredible amount with everything you need for email marketing!

5,0 il y a 7 ans

Commentaires : Our whole email marketing campaign has benefited from this causing our company to succeed. Complaints have gone done and our open rates have gone up. iContact provides great advice whether you're just starting out in e-marketing or have been doing this a long time. We're able to fine tune our emails and get valuable insight from them.

Avantages :

The ease of use and the amount of help/advice they're able to provide. The customer service is fantastic. With the help of our strategic advisor, we've have great success in e-marketing: lowering our compliant rate, raising our open rates, and putting out a good product that keeps people engaged! And we don't get blocked by major email service providers because our compliant rate is low. The software is easy to use and has great customization from creating your own email and lists to scheduling emails in advanced. There's also the option to integrate via their API and automatically upload leads in real time which is a great feature.

Inconvénients :

The new iContact dashboard is very nice and responsive but since it is new, you can find some bugs in the system. I'm sure this will get resolved soon so this isn't a big issue. We're always able to send our emails so that's the most important thing.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This product brings you from the 1980"s to the year 2017 in a flash!

5,0 il y a 7 ans

Commentaires : It is helping me make more money with less Employees.

Avantages :

This product is very easy to use. Upload an excel file or files and GO! It is easily organized by any criteria you decide and uploaded so you can start using immediately. I love being able to email a 1000 or a 100 clients in one email blast. It is making me money. :)

Inconvénients :

The DO NOT CONTACT feature. We should receive at least one email asking us to remove from a database before being placed on DNC.

Réponse de l'équipe de iContact

il y a 7 ans

Thank you for the review! We love helping you grow your business and be successful. Ease of use is one of our top priorities, so we appreciate the feedback. Regarding the Do Not Contact process, we have a very strict anti-spam policy and a part of that is enabling contacts to opt-out of emails at any point. This allows us to provide excellent inbox placement and be in accordance with CAN-SPAM regulations. Thank you again, and have a great day!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great tool!

5,0 il y a 7 ans

Avantages :

I love the flexibility this software offers. The drag-and-drop capability makes it possible to create any look you want, and the ability to reuse content from previous sends has made my life easy. We can also manage any number of separate client folders for sends on their behalf. The support team is great and our strategic account manager has been a fantastic resource for understanding the analytics and recommending ways to improve our stats.

Inconvénients :

Some of the capability can be tricky as a new user, so that makes it difficult to have others step in and be able to quickly create messages. Training is key. I also wish there was a better way to connect our internal contacts database with the iContact database, right now I have to manually upload contact lists regularly.