NextGen Healthcare

"NextGen Healthcare-Still a leader in Patient/Physician communication"

Commentaires: This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Avantages: I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Inconvénients: I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

"family physician review"

Commentaires: I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Avantages: It is very easy to complete my notes at the time of examination of the patients

Inconvénients: whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

"GOOD PRODUCT/ LACKS SUPPORT"

Commentaires: Overall my experience with NextGen - Formerly Medfusion has not been what i had hoped for.

Avantages: The product itself works well with our EHR. Very little down time. Customizable templates.
Easy to attach files and import to the EHR

Inconvénients: Very slow response times on reported software issues. Poor responses -seems to be automated responses.

"Great potential, but needs some improvement!"

Avantages: They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Inconvénients: You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

"8 Years with NextGen"

Commentaires: Great overall experience. Technical Support are usually very quick to assist with any issues we might have. Support tickets are usually responded to within 24 hours but most are same day replies.

Avantages: Integration with NextGen was good. We use NextGen to help meet our required measures. NextGen seems to do a good job with Regulatory changes and keeps you updated with E-mails and trainings on their Success Community website.

Inconvénients: As with all brands there is a lot of boxes to be checked so to speak. The NextGen e-Learning site is a little difficult to navigate but still has tons of helpful videos and trainings.