--- description: DialedIn CCaaS : qu'en pensent les utilisateurs ? Lisez les avis clients sur DialedIn CCaaS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.fr/software/29589/callcenternow Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/29589/callcenternow?page=2) > Logiciel pour call centers (entrant et sortant) hébergé, flexible et riche en fonctionnalités, très facile à déployer, à gérer et à utiliser au quotidien. > > Conclusion : 335 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise DialedIn CCaaS ? Les entreprises clientes s'appuient sur un temps de disponibilité élevé, des appels entrants et sortants efficaces, pour répondre à leurs missions commerciales B2B et B2C. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 335 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ChaseData - **Entreprise fondée en**: 1997 ## Contexte commercial - **Prix à partir de**: 25,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Alertes/Notifications - Automate d'appel - Automated Attendant - Autorisations basées sur les rôles - CRM - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Chatbot - Communication multicanal - Distribution automatique des appels - Distribution des appels - Enregistrement des appels - Extensions virtuelles - Filtrage d'appels - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des leads - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion des performances - Gestion du personnel - Groupes d'appel - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transfert d’appel - VoIP ## Intégrations (8 au total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - Zapier - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.fr/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.fr/directory/30007/call-center/software) - [Logiciels de predictive dialer](https://www.capterra.fr/directory/30597/predictive-dialer/software) - [Logiciels de téléphonie](https://www.capterra.fr/directory/30084/telephony/software) - [Logiciels de télévente](https://www.capterra.fr/directory/30680/inside-sales/software) - [Logiciels de numérotation automatique](https://www.capterra.fr/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.fr/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.fr/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [LiveAgent](https://www.capterra.fr/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Readymode](https://www.capterra.fr/software/136728/Readymode) — 4.6/5 (145 reviews) 5. [Nextiva](https://www.capterra.fr/software/175788/nextiva) — 4.6/5 (919 reviews) ## Avis ### "Simple and Effective Calling Platform" — 5.0/5 > **Tracy** | *18 septembre 2026* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process. The system made it simple to manage calls and keep everything organized. > > **Inconvénients**: The error messages could be frustrating at times, especially when it wasn’t clear what caused the issue or how to resolve it. > > Overall, my experience with DialedIn CCaaS has been very positive. The platform is fast, user-friendly, and makes it easy to stay organized. I especially appreciate being able to easily track my metrics and hours, which helps me monitor my productivity and performance. ----- ### "A Rare Find in Today's CRM Market\!" — 5.0/5 > **Asia** | *18 septembre 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about DialedIn CCaaS was how smart and intuitive the system felt from day one. It does a great job of helping teams work more efficiently without adding unnecessary complexity. The platform makes it easy to manage customer interactions, and many of its features seem designed to anticipate what users need before they even have to think about it. I've worked with a lot of CRM and contact center platforms over the years, and DialedIn is honestly one of the best I've used in a long time. It's reliable, easy to navigate, and provides the visibility needed to make better decisions. Overall, it helped our team stay organized, improve productivity, and deliver a better customer experience with less effort. > > **Inconvénients**: At this time, I honestly don't have any significant cons to share. My experience with DialedIn CCaaS has been very positive overall. The platform has been reliable, easy to use, and consistently delivers the features our team needs. Like any system, there is always room for future enhancements, but I haven't encountered any major issues or limitations that have impacted my day-to-day work. So far, it has met or exceeded my expectations, making it difficult to identify any meaningful drawbacks at this stage. > > My overall experience with DialedIn CCaaS has been refreshingly good. Instead of feeling like another tool that requires constant workarounds, it actually helps simplify the day-to-day job. The platform is smart, responsive, and designed in a way that feels natural to use. Features are easy to find, workflows make sense, and the system helps keep everything organized without creating extra steps. What impressed me most is that it seems built with real users in mind. After working with countless CRM and contact center platforms over the years, DialedIn stands out as one of the few that genuinely makes work easier rather than more complicated. It's been a reliable solution that our team enjoys using, and that's not something I can say about many systems. ----- ### "Former employer" — 3.0/5 > **Tatijana** | *14 mai 2026* | Vente en gros | Taux de recommandation : 2.0/10 > > **Avantages**: How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go > > **Inconvénients**: Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call > > Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it ----- ### "Effective platform for high-volume customer support" — 5.0/5 > **Kendall** | *3 août 2026* | Assurance | Taux de recommandation : 3.0/10 > > **Avantages**: I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls > > **Inconvénients**: When I first began using DialedIn it took a little extra training, and time to find \& customize dashboards for senior agents. > > Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations. ----- ### "Easy to Use and Navigate" — 4.0/5 > **Carollynn** | *22 septembre 2026* | Organisme politique | Taux de recommandation : 10.0/10 > > **Avantages**: DialedIn CCaaS is easy to navigate and very user-friendly. The layout is straightforward, and I can quickly find the tools and information I need while working. I like that the platform doesn’t feel overly complicated and is easy to learn. > > **Inconvénients**: The main thing I like least is that I have to sign into a campaign in order to access and view my timecard. I would prefer to be able to view my timecard directly without having to enter a campaign first. > > Overall, my experience with DialedIn CCaaS has been positive. The site is easy to use, simple to navigate, and I haven’t had many issues finding what I need. Once you understand where everything is located, it’s a straightforward platform to work with. ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/29589/callcenternow?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/29589/callcenternow) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées