Landport

We have been working with Landport for over 5 years and have found the program easy to use!

Commentaires : Landport has been a great way to keep track of all our maintenance needs. With over 400 staff and 4 buildings it keeps all of our Facilities requests in one location. we also use it to track our preventative maintenance items. Support has always been quick to help if there is an issue and proactively touch base with us from time to time. The only con about the platform is that it is not single source log on so we need to develop a user name and unique password for employees.

Landport dispatch services

Commentaires : The Landport system has been an excellant tool and is well received by our engineers, property managers, owners, customers and clients.

Avantages :

We have worked with Landport support services for the past few years and have fully enjoyed the continued developement and support they provide. We primarly use the Landport system to provide an on line request for services to our customers. They are provided direct access to our facilities department via the internet to request services which is then automatically dispatched to the assigned building engineer with a copy also sent to the assigned property manager. The customer is always able to monitor the development of their request along with managment tracking. As part of our long term relationship we worked closely with Landoport on developing a system that provides additional customer support and accountability. It was suggested that in the event the engineer was not able to respond within an pre established time frame the request for service would then be automatically rerouted to the next available engineer to ensure our customer's request was being reviewed.

Inconvénients :

I wish I had more time to explore all the opertunities that Landport has to offer. I'm sure there is lots more to learn.

Tenant Ambassador

Commentaires : I would recommend the Landport Work Order System for large, multi-property companies who receive many tenant work requests each day. Landport allows quick response time while providing necessary detail and documentation. Tenant ability to access and submit work orders is a definite plus!

Avantages :

* Easy to enter and assign work orders * Easy to monitor progress including email updates on who accepts each work order and job status * Allows tenants ability to enter work orders and be involved in the process * Provides detailed reporting of requests * Quickens response time allowing us to address tenant issues with a greater sense of urgency! * The Landport customer service team is only an email or phone call away and always very helpful!

Inconvénients :

* Can be confusing to close out work orders and they will accumulate on home screen * Must update "preferred vendors" list regularly * Inability to assign work orders outside of preferred list * Work order invoicing can be confusing * Our team had difficulty accessing landport from their blackberrys/mobile devices * Managers need to regularly review open work orders and either close out or reassign

Landport is a Great Reporting System

Commentaires : Landport is easy to use and track tickets.

Avantages :

The Landport dashboard is very easy to use.

Inconvénients :

I have no complaints about the Landport system.

Excellent Customer Support!

Avantages :

Easy to use, up to date reports and outstanding customer support!

Inconvénients :

Nothing to report as far as issues we've encountered!